I've used this company multiple times for water damage and issues in our home, and they have been…read morefantastic every time. They are incredibly professional, reliable, responsive, and easy to work with. They've also been extremely helpful navigating the insurance process, which made an already stressful situation much easier. I wouldn't hesitate to recommend them to anyone dealing with water damage!

Sean of SSWR is amazing. We had a pipe burst that flooded our whole downstairs during the cold snap…read moreand Sean drove out of his way to come take a look at our house the same day. He gave us an honest assessment to compare with the insurance adjustor, provided a ton of helpful additional info to two panicked first time homebuyers, and even brought out a dehumidifier for us until we could rent more. He was too booked out to take our mitigation job at the time- and was honest about that which is rare- but checked in with us to see after the fact to see how we were doing. He really does care about people making the best choice in a crappy situation. My whole family works in the building trades and you can just tell when someone is passionate about their work and treats the homes of their customers like it's their own. You can spot transparency and honesty from a sales pitch. Sean is someone I would absolutely trust to work on my home.

I had a great experience working with Green Planet for mold remediation. From the beginning, they…read moremade what could have been a stressful situation much easier to deal with. David, the manager, was incredibly helpful throughout the entire process. He took the time to explain everything, answered my questions, and made sure I understood what was happening every step of the way. His communication and professionalism really stood out. Juliett was also wonderful to work with. She was responsive, helpful, and made the process feel organized and straightforward. Olma Lima did an excellent job with the actual work. Everything was handled professionally and with great attention to detail. Overall, I really appreciated how helpful, courteous, and professional the entire Green Planet team was. I would definitely recommend them to anyone needing mold remediation services.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

Thank you Rodney! You were so helpful. I appreciate the patience you had with me. You saved the day.read more

Noticed a water leak from our water heater and Leroy was able to come out late in the evening and…read morehelp. He gave us options on how to fix it and we ultimately decided to get a new water heater. He was honest, timely and clean. I would use him again for another plumbing issue.

Bio Decon was fast and incredibly helpful. They went above and beyond. We are so incredibly…read moregrateful for them! So professional and kind, Scott is a stand up sort of guy! Thanks Scott! -Nichole

my family members' apt looked like the City Dump. You could not see the floor or use either the…read morekitchen or bathroom sink. It seemed apparent that the Manager was going to evict my loved one. I called Bio Decon Soulutions. When Scott came out to give me an estimate, he was non-judgemental and kind. His crew made that unit shine in 3 days and gave my family member a home she could take pride in again. They are life changers. Shannon

It was very frustrating trying to locate someone who was professional enough to help me restore my…read morehome after renters had damaged it with extreme tobacco use. Bob and his team Danny and Leroy were beyond efficient and helpful. They gave great advice for other issues in my house. They were thorough and diligent. I appreciate that they went above and beyond to do things out of their contract. They weren't nit picky about charging me. I would absolutely recommend them to anyone.

We had some moisture and mold inside a crawlspace that had been converted to a wine cellar. Another…read morecompany had previously recommended ripping out all the drywall to find the source of moisture. Bob (owner) came out within 24 hours to inspect and concluded the mold was growing on the outside of the wall due to excessive humidity in the room. He was very professional, his inspection was thorough and he treated and cleaned the moldy areas. After spending nearly an hour in a cramped crawlspace cleaning mold off the walls, he was finished and refused payment for his time and services. Pretty amazing experience with a home service provider!

Hi everyone chose American standard restoration water damage in my restroom they come on time fixed…read more the problem I had they all doing great job very respectfully. I like them all. Thank you all Yodit.

These men are absolutely magnificent. the whole crew has been extremely nice and helpful. they came…read moreout 2 hours after we saw the damage. A huge thank you to Jared, Nehemia, Scott, Aron and Robbie for exceptional service and support

Rigo and his team treated my home for asbestos this summer. Rigo responded almost instantly to any…read morecalls or emails, and was friendly & communicative. I have asthma and was barely able to go into our laundry room without fear - the peace of mind I now have being in our home is invaluable. 10/10 recommend :)

We had them clean up an attic, and repair a storage closet and chimney siding here at my condo…read morecomplex. They butchered the chimney work, which rotted and leaked within a year and a half, and offered to repair it. They said they were embarassed, and that they're "better than that". Well they weren't. They came back and re-sided the chimney, but didn't bother to follow the maunfacturers instructions. I emailed them three times asking them if they were going to address this, and they haven't even taken the time to reply. As the President of our Board of Directors, I'm tasked with doing my best to protect everyone's investment. One way I'll do that is by never hiring these guys again.

I called the Renton location of Roto Rooter to clear a clogged toilet drain. The person who…read moreanswered was polite, professional, and scheduled the service quickly. The plumber who arrived was James and he quickly found the problem, fixed it, and gave me suggestions to not have repeated issues. 5 star service.

Two complaints about the call center, two about the technician…read more Context: bathtub drain plug won't release. 1) The call center assured me a drain tech could resolve my issue in a single visit. He could not. 2) I was given a 1-hour arrival window, then told to expect an ETA update when it passed. Neither the dispatcher nor the tech ever contacted me with an update and he arrived 20+ minutes late. My complaint isn't the delay but the lack of communication. 3) The tech worked hard and diagnosed the issue thoroughly, but left without telling me he was leaving, without giving me a quote, and without any next steps, even though I was the one who scheduled the appointment. 4) As a Washington state tenant whose landlord failed to act on a major plumbing issue within the legally required 72-hour window, I have the right under RCW 59.18.100 to hire my own contractor and deduct the cost as long as I send an estimate to my landlord first. The tech left me with nothing to submit. When I called to request a copy, I was told repeatedly that they "literally can't" provide it as only the tech has it, and moreover can only give it to the landlord--despite the fact that I'm the one who scheduled the appointment and clearly identified myself as the tenant. After asking the same question six or seven different ways, the agent finally agreed to ask the tech to reach out me. It's been 24 hours and neither me nor my landlord have received a quote or any contact from them. The result: a wasted morning, another day without a working shower/bath, and the strong impression that if you're a tenant you're not their customer.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

This was an amazing crew very professional super clean job highly recommend them Cristobal and Luis…read morethank you for taking care of this so fast

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!