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Top Choice Party Rentals

5.0 (1 review)

Services - Top Choice Party Rentals

Party equipment rental

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6 years ago

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Go2Party Rentals - 19' T-Rex Water Slide

Go2Party Rentals

(15 reviews)

********UPDATE*********…read more Within an hour of posting my original review the owner, Michael, called me directly. We worked things out over the phone and I received the excellent customer service I have experienced with him in the past. I was going to delete the original bad review but I feel that people should see how the company is quick to respond and work things out. To me that shows how important their reputation is to them and their desire to do right instead of wrong. So I'm leaving the original review, updating the stars and saying that I HIGHLY RECOMMEND doing business with this company. ************************* So I have had a bad experience with Go2Party Rentals that I want to share with everyone just to make you aware. On June 7, 2020 I had booked Super Slide Bounce House Combo w/ Pool, 8' Tables (x2), Folding Chairs (x2), Snow Cone Machine, and Giant Jenga from them for my son's 10th birthday. I paid $159.67 half of the rental cost. I rented it for two days from June 27th at noon to June 28th at 8pm. Michael Salazar was so kind to me when doing the booking. A week before the date set up COVID started to get worse again in Houston and we decided to cancel the party. Again, Michael was kind. Told me that normally they would put a time limit of 1 year to rebook but because of COVID they would give me another year. So I was supposed to have until the end of June 2022. The beginning of June I get a phone call from a lady and she told me I had to use it by the end of the month. I explained that we were in the middle of track season and I didn't know when we might actually be available. I told her what Michael had told me. I tried to explain to her that I had lost my job in April of 2020 and I was still not working and wasn't sure when I would be again. Long story short I basically felt forced to book it again for my son's upcoming birthday knowing I might not have the remaining half of the balance. So June 13th I found out my unemployment for some reason had ended. I tried to call them and see about rescheduling or pushing it out like Michael and I had talked about. No return call. I emailed them. No response. I have called numerous times from the 14th to today and no response. So pretty much this company has taken my deposit and refuses to call me back. I want to reschedule with them but they won't let me. Times have been hard for all of us this past year but taking advantage of people under the circumstances is inexcusable in my eyes.

FANTASTIC communication, follow up and delivery of services. Michael and his staff are courteous,…read morefriendly, and professional. All the products we rented were in good shape, clean and delivered and picked up on time.

One Stop Party Store

One Stop Party Store

(7 reviews)

I was very impressed with One Stop Party Store as were my guest. The wedding set up included the…read moretent, tables and chairs, centerpieces (stunning), draping etc.. Could not have pulled off my backyard wedding without Mr. Elio and Mrs. Rocio. I highly recommend this place if your wanting a memorable event that will impress your guest. This is it!! Thank you One Stop Party Store for making my sons wedding a beautiful memory. Your patience and dedication will always be remembered and appreciated.

Today, I returned the tables I rented for Saturday and had the opportunity to talk with one of the…read moreowners. She was very friendly, and even though she recognized me from my initial review, she was patient enough with me to explain what happened during my first visit. I explained that the prices for the tables had changed from 6.95 to 8 she pointed out that the table prices on her website were the same as those she had charged me. (They were 6.95 on the website the last time we had reviewed them before the rental.) When I explained that I couldn't find the terms she pointed to her website and under the "About" tab were the terms and conditions. She also placed another hyperlink at the bottom of a 30 plus list of hyperlinks on her main page. And again under quick links at the bottom of the page. She also pointed out that her website is under construction and apologized that it wasn't clear. It should be noted that the Credit Card surcharge is for "over-the-phone" transactions and we did ours face-to-face so there shouldn't have been any surcharge. Because of her customer service, I felt obliged to add another star to the review. But until we can come to an agreement about the surcharge and the website is updated to be made more clear, I can't give the establishment three stars.

Top Choice Party Rentals - partyequipmentrentals - Updated October 2026

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