I hate buying cars, new or used. I went here to buy a used BMW for our son, even though they are 2-1/2 hours from our home. They had the year, model, and color he wanted. A black 2011 328ix. The lot was full of a variety of a great looking variety of used cars, a mix of mostly European, and some US and Japanese makes. Sam was super to deal with from the moment my wife and I showed up. Took us out for a lengthy test ride. Was very knowledgeable about all the features of the car. Back at the shop, while juggling everything going on at this very busy little shop, he quickly handled the sale, title and registration, even had his guys pull the car in the shop and change a tire I noticed had a problem. And I was on my way home with the car.
It wasn't until the trip home, as it got dark, I turned on the headlights and noticed the high beams didn't work. Being the Saturday December 23rd, TAC wouldn't be open again til Tuesday. I didn't get a chance to call TAC until Thursday. Sam asked me to bring the car back that day and he would take care of the problem. I did, unfortunately, even their most advanced scan/programming tools couldn't correct the problem. He had to make an appointment to get the car in at the local BMW dealer to have the issue diagnosed/fixed. So I had to bring the car back the following Thursday morning. Annoyed, only because it's a long drive, but Sam/TAC was doing everything they could to make sure we were happy after the sale. BMW was late getting the car in, and could not complete the module installation and programming required that day. Sam/TAC arranged for a loaner. I went home and came back and picked up the car the following Saturday. Everything fixed. TAC paid for all the work performed at the BMW dealer. And it wasn't cheap, as one might imagine. Sam was excellent keeping in contact with the progress throughout the whole process.
I highly recommend Top Auto Center. I will definitely go see Sam for any future used car purchase. I started the review stating that I hate buying cars. I still do. But even though things didn't go exactly smoothly with this purchase, I believe we picked the right used car dealer. They took great care of us and made sure we were happy after the sale. My son loves his new-to-him BMW. read more