Carlos installed new speakers, screen/head unit and back-up cam in our F150. He suggested the right…read moreitems to order and everything works great. Installation was perfect and we love the new system. He was punctual, is great at communication and did excellent work. Highly recommended!

Disappointed With Follow-Up and Customer Service…read more I hired Illumine Mobile Mechanics LLC to install AMP power step boards on my 2010 Ford F-250 Super Duty. I wanted to support a young business owner and give him an opportunity. Carlos was polite during the scheduling process, and the installation appointment was set for April 29, 2026, at 9:00 AM. The labor charge was $335. My concern is not only the installation itself, but the lack of follow-up after the job. Shortly after the installation, I noticed that the lights for the power steps were not working. I contacted Carlos and let him know. His response was that it was "extremely common" for those lights not to work and that everything had been installed correctly. He said he could come check it, but because I was not going to be home that day, I told him not to make a special trip and to stop by the next time he was in the area. He never followed up or came back to look at the issue. Later, the power steps stopped working properly. One step stayed in the lowered position, while the other would not retract correctly, and the system stopped functioning as it should. When I contacted Carlos and asked if he could take a look, he told me it would require a $95 diagnostic fee. I was disappointed because I had already reported an issue with the installation right after the work was completed, and that issue was never checked. Carlos pointed out that it had been one month and 19 days since the installation, which was accurate. However, the original concern was reported immediately after the install, and there was no follow-through. I have also used Carlos for other work on my Ford F-250, including a difficult radio installation. That job was eventually completed by someone else because it required more specific expertise. I did not hold that against him because I understand some installs can become more complex than expected. However, with the power step boards, my concern is the lack of follow-up and customer service. I believe this is a teachable moment for a young business owner. Skill matters, but follow-through matters just as much. When a customer reports a problem immediately after an installation, the business should make a reasonable effort to inspect the work before charging another diagnostic fee. Based on my experience, I would not recommend Illumine Mobile Mechanics LLC for this type of installation. If you decide to use this business, understand that you may not receive the follow-up or customer support you expect if something goes wrong after the job.

Beny was great and I got a complete printout on a car we want to sell…read more Definitely would use him again!

Kept breaking appointments not returning text messages whether he wants to do the work or he's…read morecoming he doesn't answer for some time and then makes up excuses ​​​​​

Great customer service and attention. Mike was super helpful. Car tints look great. Thank you!read more

Took in my 2014- F250 for an updated radio .Mike explained evrything perfect.purchased an Alpine…read moreradio super happy with the radio and the great customer service .install professionally done.I will give them 5 stars !!!!great place to take your auto. Wilson

Scamers l took my car to put new Twitter speakers, alpine,but the robbed my my $400 ,what the do…read morethe repairs the older ones, and the damage my radio, the owner changed me before the work start one time the take you money you are scamming already. Never , I will do police charges

This place does bad business. They charge me $400 to fix my headlights & all they did was take out…read moremy HID lights & kept them for themselves. They didn't fix the problem & kept my money.

Found all audio equipment I needed that I could not find. They also know their stuff. Excellent…read morequality and value.

Michael and the team are some of the most hardworking good hearted men in the trade! dropped my car…read moreoff and felt welcomed in from the moment I walked in to when I picked the car up and left! very valuable shop! I got a new head unit and the new one is absolutely awesome!!

Been using High Grade Sound & Security for years and they never disappoint. I called on a Saturday…read moreand was able to get a same-day appointment for tint on my two front windows and front strip to match my back windows. Upon arrival, I was greeted by Gigi. The lobby has been rearranged since my last visit and feels much more spacious, with drinks and snacks available for customers. After chatting briefly with Gigi and another customer, my car was ready. The tint is laser cut for precision. One window had to be redone due to a hair getting into the tint, but it was promptly addressed and fixed without issue. Excellent service all around. I will definitely continue coming here.

I've been a loyal customer of High Grade Sound & Security for years, and they continue to impress…read moreme with their quality and professionalism. Most recently, I brought in my black BMW sedan to have the windows tinted with 3M ceramic window tint film, and once again, they delivered flawless results. The business was founded in 2006 by Santiago, who still owns and operates the shop today. Over the years, Santiago has built a solid reputation for high-end automotive upgrades, specializing in window tinting, custom car audio systems, vehicle security, and ceramic coatings. The team uses only premium-grade materials, and their work reflects true craftsmanship. I stopped by the shop on a Friday to get a quote. I was greeted right away by Juan, who took the time to walk me through the different types of window tints and their benefits. Once we agreed on a very reasonable price for the top-quality 3M ceramic film, I scheduled the installation for Monday. By midday Monday, I received a call letting me know the job was complete. When I picked up my BMW, the tint looked absolutely perfect clean lines, no bubbles or streaks, and a sleek finish that really enhances the look of the car. To top it off, they even cleaned the interior before returning it to me. That extra level of care is why I keep coming back. I've brought all of my vehicles here over the years, including my Corvette and they've always done an outstanding job. The 3M film they install has proven to be durable, fade-resistant, and maintains its color beautifully over time. If you're in South Florida and want top-notch window tinting or automotive upgrades, I highly recommend High Grade Sound & Security. Santiago and his team are professionals you can trust. Thanks again for another excellent experience!

I recommend this business 100% for sure. They are very professional , they respect their business…read morehours and stay in contact with their customers . In my case , I had a full sound system install in 3 of my cars( Expediton , G35 & Silverado )and they stayed in touch until the job was done right and everything worked as it should. They're knowledgeable about their products and of the service they provide . Don't go and spend lots of money for bad customer service and go to Synergy Audio for your next install and/or car audio needs .

From the owner: Free consultation read more