I had to come to this place for my cars inspection for Esurance through their CarCo program. Not an issue and I'm trying to work around the hours due to my job, so I sacrificed my lunch break. I got here at noon. This is for my insurance and it's not something I'm being charged for but this is still a service offered by this establishment to represent Esurance and this was totally unprofessional. Not even a greeting when I got here, more of a "what do you want face" and after I told him, to be told "you're gonna have to wait like 15 minutes" with an attitude isn't great either.
After about 25 minutes, he proceeded to take care of another customer who came in after me because he was a friend and was in the system already. He finally got to me at the 36 minute mark and asked for my registration. It takes me less then 60 seconds to grab it out of my car since I don't carry that on my person and he disappears this time for yet another customer after he said with the first customer that he likes to focus on one customer at a time, again, stating no money has been exchanged so I guess I'm just not a priority.
He takes care of them after like another 15 minutes before finally taking care of me and my process, after that whole wait time... took less then 5 minutes!!! Just felt disrespectful is all. Then he tells me to consider this place for my car needs. Customer service is everything to me so no sir, I will not be returning to this place after the way you treated me. read more