I've been to Top Aesthetics in elmsford three times for laser hair removal and it's always been a great experience. They are very busy so it is important to keep your appointments and schedule your follow up appointment during your visit. Staff is friendly and helpful and the office is very clean. I would recommend this location for laser hair removal, my results have been amazing! read more

Always rescheduled my appointment with no notice nor phone call - just an automated text that said it had been canceled. As well, no notice that my appts from Westport Ct would be moved to their ny location and there was no coupon or money back. Very very frustrating and unprofessional. I had a one year package and even though they said they would give me an extra month for the multiple times they canceled my appt with no notice, I ended my package early because of how unbearable this place is. Julie tries to be nice but she's gets frustrated quick and takes it out on customers. read more

I just got scammed from their Groupon Package. Do not use these people. There is a reason why they got so many bad reviews. They cancelled my appointment 2 times and they don't want to give me a refund. read more

Top Aesthetics Laser - Skin Care Near Me - West Harrison, New York

This place is terrible. Horrible customer service and they refuse to honor my Groupon. They have said I missed an appointment which is not true. They won't pick up or return my phone calls. All I get is a standard text. I have been trying for a week to contact them and they won't give me a pot or return my calls. They should be shut down for being scammers. Do not waste your money because once you pay they won't honor the Groupon. Stay away. read more

[Added one photo of the burn on my shoulder you can imagine what the rest of my body and private areas look like] If you have any melanin in your skin, avoid this place. I paid $1000 for laser hair removal and was left with burns and scars on my arms, legs, back, and private areas. Despite asking beforehand if they could treat deeper skin tones, they assured me they could. When I requested a refund due to severe burns and no hair loss, Sue, the owner, responded disrespectfully and accused me of seeking free services. I had burns all over my body, and she didn't even offer a simple apology or attempt to rectify the situation. I had to seek medical treatment for my burns and now have legal representation. Be cautious and choose a safer place where you're valued as a customer. Adding more because Sue (the owner) remains very uneducated before speaking. I have never met Sue; she has never assessed what her staff did to me. She only responded defensively and showed a lack of knowledge (not knowing how much I paid or for how long), and I have only faced attacks. I initially worked with Thalia, who was a dream to work with until I realized I was burned. I paid for a year starting in April 2024, with services extending until April 2025. I suffered painful burns that required medical treatment. I never experienced hyperpigmentation before this incident, which further highlights her lack of understanding about treating deep skin tones. Please beware and seek a safe, reputable place for such treatments. My lawyer is ensuring justice is served, but I wanted to warn everyone beforehand! read more

Top Aesthetics Laser - Laser hair removal burn - Skin Care Near Me - West Harrison, New York

I am in complete disbelief of what I experienced at this spa. Once I was charged a "no show fee" when I was actually running late. Despite speaking with receptionist, who instructed me to come in. I drove all the way to the spa, I was informed that I could no longer be seen because the aesthetician had left. As a result of her leaving despite me getting there, I was charged a "rebooking fee". I wasn't upset I paid it because I was late. Despite this incident, I still scheduled an appointment for my facial. Despite how I have been treated recently, I must say that the young lady who performed my facial was professional and friendly. As a result, I booked my second session, since I had two remaining from my Groupon purchase. However, the day of my second session, I was asked to move my time, I said no problem. Considering the inconvenience it would cause me to have to push my second session, I felt it was appropriate for them to refund me the $20 that they charged me last time I was late. It would have been better if they had offered a spa credit or an additional service, anything would have been adequate. I was charged for using their time, but my time is supposed to be free or a favor? That is not how you run a business. Instead of being treated with respect, I was met with rudeness by a woman named Julie. She kept switching back and forth between telling me she handles everything and then when I would ask for something she would say she had to call someone in a higher position. I felt like I was being played with. Throughout the conversation, she contradicted herself. After explaining to her that what was supposed to be a relaxing experience had turned into a stressful experience, I no longer felt comfortable with how I was being treated. Therefore, I requested a refund for my remaining two sessions. I was informed that the spa does not participate in the Groupon program, which only confused me further since I had purchased three sessions through the Groupon. So I then asked her to write me a letter for Groupon so I can get a refund through them, in which she replied "I will do it when I have time, I have a million things to do". As, she continued to complain about how busy the spa was, she became increasingly frustrated with me. It was very unprofessional of her to speak to a client. Today I received an email from Groupon denying my refund because the Spa claimed I was a no-show, when in fact the issue was that they wanted me to push my time. So Julie lied about helping me with a letter. I have never been treated so disrespectfully by a business before. I may not be able to speak perfect English, but I will defend myself. If I had been white, I am certain it wouldn't have been a problem. I found it absolutely disgusting to be spoken to in such a condescending manner as a woman of color. It is shameful of you not only to ask me to change my time, but also to lie to Groupon so that I cannot receive a refund. It was never the money, it was the principle. If you had treated me differently or offered me something to compensate for the inconvenience you caused me by pushing my schedule, you would have had a loyal customer. Shame read more

Top Aesthetics Laser - Skin Care Near Me - West Harrison, New York

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Horrible! I purchased my $800+ package in February 2025. Had extreme difficulties to schedule appointment. Every single appointment was cancelled and rescheduled in both LIC and Westchester locations. They only schedule an appointments once in 8 weeks, which is useless to get any results. You will waste a $1000, get no results, will consistently be in business of rescheduling. STAY AWAY! read more

stay away from this operation. i asked one question about the groupon i was told not to contact them trust me i won't. a lot of times you buy a groupon and you go into a place and suddenly the price goes from $150 to $300 or $400. rude unprofessional and if you can't answer a simple question like how many tubes do you get of platelet formula for your hair something is wrong maybe they have water in it i have no clue. no phone call no name just a text basically saying don't contact us. are they joking why would i go to a place like that. read more

Oof, not good. I bought a Groupon and scheduled an appointment for microneedling weeks ago. It was scheduled for today at 1:30pm; I rearranged my day so that I could go on my lunch hour. This morning, I received an email and text saying that my appointment was cancelled. I called and texted back, and was told that the service provider would be at another location and couldn't honor my appointment. "It is in our notification that it is not a confirmation if you make a reservation. Feel free to contact your groupon customer representative to get your money back." So apparently, you can make an appointment, but they won't necessarily honor it. Now I have to deal with Groupon to try to get my money back, which is a huge hassle. Save yourself and find a more professional business to patronize. read more

Top Aesthetics Laser - Skin Care Near Me - West Harrison, New York

I should have read these reviews rather than the Google reviews, which are clearly more tightly controlled/blocked. What an unprofessional, disrespectful company! First, I had to wait weeks to even book my appointment, and then just days before it, I received a text saying it was cancelled despite having rearranged my work day around the appointment. No explanation was provided. When I called and spoke to Julie, she informed me that Sue (the provider) refused to come to the Westchester office "just for one client" and would be in LIC for the day. I said that's no kind of way to run a business and it sounded like THEIR problem, not mine. Can you imagine agreeing to do something at *your* place of work and then notifying the requester that, "yeah, no; I'm not going to do that thing I promised I'd do" even though they're paying you to do it?? Just unreal. Pretty sure they also blocked my phone number as well -- not like I'd be going back after their horrific customer service anyway. Avoid. read more

I read prior reviews and thought I would give them a chance despite negative reviews. I should have trusted my instincts. After a year of appointments, I purchased the full body laser unlimited for a year package. I see no changes in hair growth. They run the laser so quickly it can't possibly zap the area. I also had about 5 different aestheticians during that time frame as staff turnover is quite often. They also rescheduled several of my appointments without consulting me and booked my last one eight weeks apart so that I would run out of my years worth of unlimited sessions before the next one was due. Scam! When I called to get the appointment sooner, they never scheduled it. Also, if you prepay your sessions, and they cancel your appointment, you are SOL but if you are sick and don't show up they cancel your subsequent appointments and charge you a fee and won't reschedule you until you pay that fee despite the fact that you've already prepaid for the entire year and they already have your money for that appointment!!! read more

She deleted my review on google or flagged it, so I am leaving a review that she has no authority over. The whole appointment was uncomfortable for me. My appointment was at 12:00 I arrived at 11:30. I arrived early because that was the time I could get a ride to the appointment. I don't drive. Chelsea was having lunch with her boyfriend, who gave me a side-eye when I walked out of the elevator. I told Chelsea I don't mind waiting. I told her twice because I expected to wait. She gave me an attitude and told me she would take me. She redeemed my Groupon. There was no consultation and then when she had already started my microdermabrasion she said my skin would benefit more from microneedling and that they could honor the Groupon price for additional treatment. I wonder why a spa wouldn't want to do what. Best suits the customer before starting? Seems like a money grab to me. She did not walk me through the process at all. Instead, she was rough and aggressive. She left me under a light with my eyes covered, not informing me of how long it would take. I kept thinking to get up and walk out but I stayed. She didn't bother to make another appointment. I didn't tip because I was expecting to feel relaxed and refreshed but in turn, I was very upset. Very unprofessional. I did send an email from the website. I'm stuck with two extra sessions that I feel uncomfortable redeeming. UPDATE: Unfortunately very unprofessional, amongst other things. Staff and owner included. I had a negative experience and I wrote to the owner, but the one thing she was mostly concerned about was her Google reviews. 35 mins after I left my honest review, a person gave her 5 stars with no body paragraph. They texted me after my appointment for a review, (text provided below) which I did but they forgot to mention if the review is not in their favor, they refuse an already PAID for service with a declination of a refund. While I can acknowledge an effort to "amend things" there was no accountability taken on their part. And to top that off, refusal of service if the review, they asked for, isn't in their favor? I understand every business has its ups and downs, but now I'm upset about how it was handled. I would say disappointed but I already had that realization while I was getting my microdermabrasion at their salon. And even more after, I read the 2 reviews left prior to mine. To any future customers: tread cautiously. This shady, belittling, gaslighting, unprofessional business has no customer service read more

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I went in for a Morpheus8 treatment. Sue applied numbing cream for about an hour and the treatment took about 30 minutes. Sue is so friendly and she made me feel comfortable during my treatment. Shes offers a variety of services at her office, i will definitely recommend her to my friends and colleagues read more

I paid for a Dermaplaning and Enzyme peel combo and they instead gave me a microdermabrasion and applied some sort of cream instead that did absolutely nothing form. They tried to convinced me that's what I booked the appointment for. Then, on the following day I remembered our conversation and appointment took place via text message and I was right on the treatments I booked. Contacted them and a darmaplaning session was then scheduled, then canceled, then re-scheduled again. Finally the day came and all Sue did was remove the vellus hair in my face. Still I wanted to give them another chance and scheduled a personalized facial, once again they canceled not just my appointment, but also my BFs appointment that was scheduled for 2 weeks after mine for his second microneedling session. So very unrealizable and inconsistent and deceiving. Never again. read more

The only reason I'm giving. This two stars is because of the owner or manager Sue/Susan. She's speaks badly about her staff and the IPL service doesn't do a thing. I've had this procedure done before and it's definitely effective so either they don't know what they are doing or the machine is defective. The Hydrafacial is amazing if you get it done by someone other than the owner. They do an amazing job with this although if the owner does it she will do it in half the time and tell you that it's correct if you question it. Clearly she's either too busy or doesn't feel like doing the work. The place I'm elmsford is beautiful but yet if your it getting what you pay for or scammed or timing and dealing with someone who undermines their staff it's worth it to go elsewhere. Sorry ‍ read more

Save your money and go somewhere else. There treatments show no results and then try to blame you for their mistakes. Rude and unprofessional people who don't have the right equipment to treatment patients. You won't have any results! I would give negative stars if i could. Pay attention to all the negatives reviews because this place and the owner really is horrible read more

Amazing, amazing, amazing! Alexia was so attentive and professional and did the most incredible facial ever! I will definitely be back soon super relaxing read more

Absolutely amazing experience! Alexia was the aesthetician that did my facial, and it was an incredible experience. She was very welcoming when I opened the door with her warm smile and kind personality. She is extremely passionate for her work and handled my skin with great care. She was super informative about my skin type and helped me hand pick the best products for my skin. The facial was extremely relaxing, and I would absolutely book again! read more