My children have gone to Dr. Emilie at Tooth Story in Manhattan, Kansas for 6 years. We have always had a good experience. No issues, the staff was kind. Recently my son and daughter went in for a routine cleaning. First at the cleaning our images were viewed at a computer in the lobby where other patients' families were. We were told they both had cavities and would need to have follow up appointments. 3 weeks later my son went in for his cavity. He was given nitrous oxide without consent. They fixed his tooth with a crown. The evening of his fix and the next 3 days he complained of pain in a different tooth. His tooth also chipped Sunday evening. The office is of course closed Friday-Sunday. First thing Monday morning I called the office and asked for my son to be seen. They do not see patients on Mondays, I did request him to be seen the next day or as soon as possible. They did get me in the next day and my son had his tooth pulled, a spacer put in and again given nitrous oxide without my consent. After the procedure was done I was asked to checkout and pay and told Dr. Emilie would talk with me. I was brought back to a room where Dr. Emilie and one of her staff were. She asked me about my phone call with her staff and I explained what had been said, I honestly do not feel I was rude on the phone at all. She then goes on to tell me that my son's pain. My son's discomfort was not her fault but mine. She told me I was a NEGLIGENT mother and my husband, and I were negligent parents for not bringing our son into her office in a timely manner. She told me I caused my kid pain and for his tooth to chip. She looked me straight in the eyes and told me I was a negligent mother. She is cruel, heartless and completely unprofessional. I would absolutely never recommend my worst enemy to leave an office feeling like I did. My greatest joy in life and greatest priority is being a mother and I left there feeling in every way like a failure. read more

Absolutely amazing! One of the first dentist offices that I enjoy with a passion. The staff was amazing, the building was clean and amazing, and the work that they did was phenomenal. The staff really did interact how I imagined that they should, and they met my standards and exceeded them! They held a conversation and asked questions that made you think or they told funny jokes. They do a very well job at interacting with children! The building was clean and even though it was a house turned into a business l, they did a fantastic job at turning it into an office and the layout was fun. They treated me well in general and was ok that I am a little bit slower and doing what they asked me. They asked for my preferences and helped a lot. read more

Tooth Story - Outside side angle view - Pediatric Dentists Near Me - Manhattan, Kansas

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Took my two year old for a check up today and we had a wonderful experience with Dr. Emilie and her staff. The waiting area has lots of toys but we didn't even really have to wait - no more than 5 minutes before the assistant came to get us. Since it was his first visit, they had him in a private exam room which also had lots of toys. Lacey was our dental assistant and she was great with my son - very engaging and moved at a kid friendly pace. Both Lacey and Dr. Emilie got on the floor to check out his teeth and made us both very comfortable. Before this appointment I had been nervous about him going to the back alone as they have the parents stay in the waiting room after they turn 3 I think but after this visit I have no reservations about that any more! read more

Very upsetting experience not once but twice. Felt there was no communication with front staff and back. Dr even told me they take care of 3000 patients so it happens but we happen to get it twice and won't recommend. Was there two weeks before for another child's apt and already they forgot we were coming back and even changed apt time for what we were there for and when brought up received attitude. read more

My 6 year old daughter knocked a permanent tooth out on a Thursday night. We took her to the ER where the ER Dr put it back in. We were given instructions to see Tooth Story in the morning. Yeah, office is closed on Friday seriously? Pretty disgusted.....great care....NOT! read more

By far the best dentistry I have ever come to with my children. They are patient and caring with your children and they don't do any un necessary work to your child. All 3 of my boys look forward to coming to the dentist regardless of the work that needs to be done. If I could give a higher rating I would. Thank you for taking care of of my kiddos tooth story you guys rock! read more

Awesome experience -- from start to finish -- for my 18 month old boy! From the moment we walked in until we left very professional and child-oriented. Dr. Emily was awesome!! We sat on the floor together in the exam room -- while she did the exam. She definitely knows how to work with children. Everyone was so nice, pleasant, and accommodating. We will continue to come here and would highly recommend to anyone. Awesome dental experience. read more

Dr. Emillie and her staff are amazing. The clinic was so cute and inviting. My daughter has pretty bad anxiety about the dentist and they were so great with her. read more

Our families first visit to Tooth Story was a complete success! Four kids from 7 to 11 months, in and out in an hour. Our oldest hates the dentist with a passion and he did great with minimal issues. They were very patient with him and all of our questions afterwards. This is a great addition to Manhattan and surrounding communities. read more

Dr. McClellan came highly recommended to us by a couple of sources. The reason we are giving any stars at all is because she was able to fit us in for a tongue tie revision in a short amount of time. Also the staff was friendly and the facility comfortable and enjoyable. We attended what we expected to be a tongue tie revision appointment when my son was one week old. My wife went with our son to the room for the procedure. However, We were turned down at that appointment because he did not receive vitamin K at birth. Fair, but we would have appreciated that information prior to scheduling. So, we got him a vitamin k shot and rescheduled for an appointment at two weeks. We arrived at the next appointment and our son was taken back to the room by himself (without a parent- he is two weeks old). We were told there weren't enough protective eyewear for one of us to accompany him. (But there seemed to be plenty the week prior) we were also told parents can upset their children. (Again, he is two weeks old and we are all he has never known!) after they took our son back, we went to the front desk and informed them that we only wanted the tongue tie revised, NOT the lip tie (which Dr Emilie said was minimal). When they were done my wife went back to get him and they had done the lip tie and NOT THE TONGUE TIE!!! Dr McClellan informed my wife that she thought it was strange since the lip tie was a "non-factor". Needless to say we are irate. They had many opportunities to communicate their confusion and confirm with us the procedure to be done to our newborn. I am beyond disgusted with the lack of professionalism, communication, and respect we received. I cannot accept their excuse as a "miscommunication" and that burden should not fall on the patient. read more