Had a really positive time with Dr. Van Nguyen and the rest of the Grand Mission Dentistry team…read more Staff were super courteous and knowledgeable while doing my routine cleaning. The process was quick but thorough. Definitely recommend this office for anyone in the Richmond area who wants a skilled and professional dental visit.

Had an amazing time! Karen was super friendly and really caring during my visit. Dr. Sung provided…read moreexcellent care and made me feel at ease. The cleaning was thorough and I felt great after the appointment. 5 stars all the way! Highly recommend this place for anyone in the Richmond area looking for professional dental care!

Dr. Cho is no longer the doctor here. It is Dr. Reza Memar since 2023…read more Honestly, I'm not used to needing anything beyond a regular cleaning. I visit the dentist every 6 months, brush 3 times a day, and floss twice daily. I don't bleed when I floss, so I was surprised when Dr. Memar said I needed scaling. I came in for the $79 new patient exam, X-ray, and cleaning offer, and since I'm diligent with my oral health, I wasn't prepared to pay $120 for scaling. My issue wasn't the recommendation itself, but how drastically Dr. Memar's demeanor changed once costs came up. During the exam, he said there was no bleeding--just slight inflammation--and offered to charge $20 more than the promo. But afterward, his attitude completely shifted. He became condescending, backtracked to say I was bleeding, and gave me a lecture about gum disease and insurance--even though I had already said I didn't have any. He even told me to come to the back so he could "show me the bleeding," which felt unnecessary and intimidating. The interaction was so uncomfortable that I ended up crying in the chair during my treatment because of how threatening, condescending, and rude he was. I felt completely disrespected and pressured into paying more than expected. Dental care is expensive, and not everyone can afford to spend $79 without receiving treatment. Otherwise, I would have gone elsewhere for a second opinion. I've never had a dentist speak to me that way before. Find an office that makes you feel safe and respected--unfortunately, this one did not.

Day 2 of extraction recovery and I don't feel like a Big Mac that fell beneath the couch. The…read moreprocedure itself was completely painless and completely worth not being able to eat Hot Fries for a few days. Dr. Cho made sure I was effectively numb and I appreciate that so much because I've been on the opposite end and boy howdy, YIKE. Follow up appointment was made afterwards and this is the first time that I'm looking forward to returning to the dentist.

I had my teeth cleaned today at Sapphire Family Dentistry in Richmond, and Johnny did an amazing…read morejob. He is by far the best dental hygienist I've had in all the years I've been coming here. The entire office is always clean, and everyone is friendly and welcoming. I highly recommend this dental office.

It was a pleasant experience. The staff was friendly, and they did a great job cleaning my teeth…read more Everything was professional and comfortable. I will definitely be back!

It's really a shame that the Dental services here are great but the billings are all screwed up.read more

CUSTOMERS BEWARE - The office manager, Stephanie, is rude, unprofessional and sneaky. First, they…read morepush the "deep cleaning" whether it's truly necessary or not and once you have the expensive recommended deep cleaning done, you will then be scheduled for MANDATORY 3-month cleanings that ARE NOT 100% COVERED BY ANY INSURANCE, which is NOT MENTIONED, so you're stuck paying for basically a 3-month membership to this office for OUT-OF-POCKECT cleanings or they will use scare tactics threatening the warranty of any of the very expensive work you had done at their location (ie crowns, bridges, etc..). According to Stephanie, you can NEVER OPT OUT of these quarterly cleanings, whether you can afford the out-of- pocket cost or not, EVER, or your warranties will be VOIDED. I would NOT advise anyone to get a "deep cleaning" at this location.. IT'S A SCAM to keep you paying as long as you're an Ideal Dental customer. Secondly, the billing is a mess! Dates of service are changed or incorrect and billing amounts are WRONG. They also file random insurance claims. CHECK EVERYTHING (ie dates, services, charges, etc...) and have them PRINT EVERYTHING before you sign it, so you can read it ALL first. Also, BEWARE of additional out-of-pocket services padding your bill. Lastly, watch out for sneaky Stephanie (Office Manager?) She will lurk around you while the dentist is working on you, without your knowledge. It's uncomfortable and unprofessional and the office clerk should be in the office getting the billing correct, NOT sneaking around patients in the exam room without announcing herself. It's creepy and I'm making a formal complaint regarding ALL OF THIS along with this review.

Love love this dental places every one is so friendly and kind Nices places super clean I love love…read moreboth doctors they are in amazing doctors has a lot of patience and they do really good job I'm so satisfied with the work they I'm always recommending family and friends cuz I really love this place.

Terrible receptionist by the name of Leslie, very rude, unprofessional and nasty. She refused…read moreservice to me and lied after lie.

Edited Later: The office called me and cleared everything up, will not be charging me for the…read moreportions of bill my insurance did not cover due to the fact that I was originally told that they were in network. I am happy that they are doing the right thing after all. Represented themselves fraudulently, I made appointments for myself and 3 children, asked on phone and in person multiple times if they were in network with my insurance, they assured me each time that they were in network, I even asked them to call my insurance company to confirm before any work was done and they had told me they did. wasn't until after the work was completed that I found out they were not in network for my insurance and the dentist herself told them to just go ahead with work instead of talking with my insurance company like I was told they did. Now I received a $1600 bill after already paying over $400 in office for kids cleanings and an exam.

Recklessly incompetent, and rude to boot. They took X-rays and made all plans to pull a baby tooth…read morewith a denture "and see what happens"when the adult tooth was visibly never going to take the correct place. The rude part is a way longer story. PLOT TWIST: the baby tooth never needed to be pulled, and the pain being experienced was from a pocket infection easily identified and treated by a far more competent dentist down the road. So we got charged several hundred dollars and had a denture made for literally no reason.

My husband & I are patients at Waterside Dental. Dr. Phan is an amazing professional and expert…read moredentist. The hygienist is very thorough and knowledgeable of dentistry. They are both outstanding, 5 However, the phone calls are often answered by the Call Center, which I totally avoid talking to. They are incredibly incompetent and ask entirely too many irrelevant questions to not even be staff at the Waterside Office. I would rather leave a voice mail message than talk to the "Call Center" who should not be part of such wonderful office!

This place is not a good faith partner…read more Instead of billing the VA upfront and getting approval for my crown associated with a root canal, they did the root canal and said I had to pay $795 for the crown... as I was sitting there in the chair post root canal. I was literally held hostage for my $ - this is Feb 2,2024 Then we got approved by the VA and they paid the claim months later for the crown. I was assured many times that I would be receiving a refund. It is now Jun 25, 2024. You can not get in touch with these people. Please steer clear. I will update upon resolution.

My husband and I were initially impressed with this dental office because we could complete all…read morepaperwork online before arriving. When I scheduled, I clearly stated that we only wanted regular cleanings and was told that could be done at our 8 a.m. appointment, with instructions to arrive at 7:45. We arrived early and waited until 8 a.m. before anyone greeted us. The visit started off well the hygienist took x-rays, blood pressure, and saliva tests, which made it seem like they genuinely cared about our health. Unfortunately, things went downhill quickly. After nearly an hour, we still hadn't received a cleaning. Instead, the dentist told me I needed a deep cleaning and crowns. I explained that I'd review those options later but just wanted the standard cleaning I came for, especially since my previous dentist said crowns might be needed eventually but not anytime soon. The office manager, Andrew, then came in to review treatment plans and coverage, but the conversation felt more like a sales pitch. Despite me repeating that I only wanted a basic cleaning, he continued to push the deep cleaning and crowns, ending with, "Okay, we'll just need a signature." At that point, it felt dishonest and pushy. We left without getting a cleaning and won't be returning. Patients should be told upfront if the first appointment is only a consultation and not an actual cleaning and be allowed to decide for themselves if they want additional procedures. Recommendations should remain just that -- suggestions.

Getting rid of your entire dishonest and thief of a dentist and Pratice!!!!!…read more The Dentist is the worst we have encountered and biggest scammer. She purposely pulled My husband's two teeth instead of one, and gave him an estimate before completing work she never did. She even purposely pulled out even an extra tooth and gave him a price including two implants just to max out his credit line. She then turned around weeks later and said it never included the two implants even though she stated everything was included in the estimate and she pulled another tooth on purpose with no permission. She is now going to be reported to the state and all county and state ethics committees, the Dentistry Boards, and being sued for pain, suffering, and illegal practices and scamming patients for unnecessary dental work without their consent and never completed to complete fraud! She is about to loose everything for being a liar, fraud, and scammer. Not to mention fraudulent business practices and being the most untrustworthy and unethical dentist in Fort Bend County, Texas. I know she will get this and if she does she better get ready to lose her Dentist license to ever practice again. #yourefundorfixthis as promised or get ready to lose everything from being sued for pain and suffering, theft of services, and will be paying all attorney fees a lost wages. When she loses her practice and all her money, maybe these dishonest losers or learn to be honest and have integrity and do what they promise to stop conning people out of money and the insurance companies. She has by the end of the week, as we are getting our attorney already prepped to go for the TKO!