Unprofessional & unresponsive. I had made contact with staff "Clarissa" about plans to have customer grills done for my birthday. They closed their shop during business hours on the day I was suppose to have my impression done. No text, call, or heads-up. Drove over an hour to the shop, no one answered my calls or texts. When addressing this in email shop manager "Kayla" deflected any fault then stopped responding entirely. Inexperienced Gen Z'ers running this shop with no training in business or accountability.
EDIT: As you can see Shop Owner Clarissa cannot keep her story straight. How can one be "late" to an appointment that she claims was "unconfirmed"?? Clarissa already confirmed my impression would be considered a "Walk-in" appointment 24hrs prior...This is the same avoidant tactics staff has shown throughout my experience with Charm. They flex store policy to their discretion & do not keep their word with clients. Save your self the headache. Cherry Bomb & the Pink Room are organized, professional & higher quality Tooth Jewelers in NYC read more