BEWARE ordering anything custom from this store/company! This store/company has a complete lack of…read moreintegrity and does not practice due diligence in making sure that they are delivering what you ordered. If they screw up they DO NOT stand by their product/work and make it right. Their satisfaction guarantee is nothing more than empty marketing. In October of 2024 I needed to replace an external door in my home. I ordered a custom door from Home Depot. During the ordering process we discussed extensively that I wanted the active panel, the one I open to go out, to be on the left side. All was verified and purchased. They informed me my door had arrived and scheduled installation. When the installer got ready to start installation, he informed me that the door they had delivered was in fact too large. When the door arrived at the store in Nov. no one had bothered to verify that it was in fact the correct sized door. This meant an extensive delay in getting my new door. Another door was ordered. In the mean time the installer kept telling Home Depot that they were ordering the wrong style of door because he had decided I wanted to replace the door with the same style that had been in there previously. This created a great deal of confusion and added another layer of potential error. The second door arrived and was scheduled for install in Jan. Dale, the gentleman I worked with to order the door, called and said he had been asked to verify that I wanted a "left handed door". He was using the term "left handed", not in common vernacular but rather in contractor language, which, after much research I have discovered means that the active panel is on the right side. Believing that I was confirming that I wanted a door with the active panel on the left side, I said yes. The installer arrived tore out my old door, which broke into pieces in the process, and installed my new door. This door had an active panel on the right side. The FIRST time I got to see and approve whether this was in fact the door I had ordered, was when I was in a position to either accept it as is (not what I ordered) or have a giant hole in my home in the middle of below freezing weather. At no point prior to ripping out my old door was I given the opportunity to look at the door they delivered to see if it was in fact what I ordered and wanted. When I contacted the Home Depot to fix the problem their solution was to give me $200 off. They claimed that on multiple occasions I approved the door. They claimed that by verifying that a "left handed" door, using contractor language, was what I wanted, that I was accepting what they had ordered. I did tell them multiple times that I wanted a French door. At no time did I approve the configuration of the door they delivered. Had it been made clear to me that this has an active panel on the right side I NEVER would have approved it as it was not the door I ordered or the door I wanted. At no time was I given the opportunity to look at and approve what they delivered to me until it was already installed in my home. They are unwilling to take any responsibility for not checking the measurements for the first door and immediately reordering the correct size thus limiting the delay in getting the door installed. They were unwilling to accept any responsibility for using language that was unclear and communicated the exact opposite of what it sounded like. My very strong suspicion is they compounded their first ordering error and ordered the wrong door the second time. Rebecca's fix was to instruct Dale to call me and verify in unclear and confusing terms if I did in fact want a "left handed door", with no further clarification or explanation of that question, so that they could later claim that I had approved the configuration of what they had mistakenly ordered. They just wanted something they could put in their notes to cover the latest mistake. I can't return the door. Custom orders are non-refundable. It's not the door I ordered or wanted. All I get for this is placation and $200. BEWARE!!!

Shiela in the paint department was excellent and extremely helpful. She gave us the help we…read moreneeded and was prompt and helpful

After four visits over several months, the management will not honor a $50 gift card. They had…read moreexcuses...change in owner was the first but they screwed around until they could finally say the card was expired. We have spent hundreds there but never again. One star in service, one star on value. We will shop at Lowes, Home Depot, RP Lumber, Walmart....all less expensive.

Nicks is always helpful , especially with parts and supplies for small repairs around our condo…read more They also have a little bit of almost everything you need, from plumbing and electrical to grills and dock ladders and accessories. Definitely my go to.

I worked with a gentalman named Shannon in the cabinet depatment. He was a great help. He…read moreunderstood his product and guided me through the process. I would work with him again on another kitchen project.

Here is my main reason I am writing this review. MISSING rebates! Is anyone else having this…read moreproblem? When I send 5 rebates in 1 envelope and get my Rebate back in the mail and only 2 out of the 5 receipts show up, I would say there is a big problem with the way Menards is processing these Rebates. Here is another example, Today i literally received my rebate card for $1.71, problem is, I sent 3 other rebate receipts along with this one of quite a bit higher value and they did not show up. These were all sent in ONE ENVELOPE. Sure they have pretty good prices but you also draw us in with that 11% offer and I am beginning to wonder what exactly is really going on here. This is a great way to lose our business Menards but then again do you really care.

need new management for sure ! at all locations !!! to many runaround's for simple things asked …read more one hand does not know what the other is doing !

DO NOT USE LOWES IF YOU DO NOT HAVE TO! Use The Home Depot or Menards!…read more I purchased items through DoorDash and unfortunately the items didn't work. When it was time to return the items Lowes only wanted to give store credit and not issue the credit to my card. Kyle / in the Lowe's executive liaison department was BEYOND nasty and could not have given two cents toward customer service! I also filed a complaint with the Better Business Bureau and the Missouri Attorney's General Office. But wait.....THIS IS THE BEST PART! Because of this absolute nasty customer service experience - this executive liaison / Kyle / just caused me to cancel my $25,000 window replacement contract - that I was getting ready to sign this week - with the Osage Beach, Missouri Lowes! I wouldn't give Lowes my money - my hard earned money - on a project this big after the treatment that I received from an issue that totally went "south"! Way to go Lowes!