Cannot even tell that anything ever happened to the car. Service tech had dropped the heavy hatch…read moreonto a loose strut while trying to replace the struts. Glass smashed, metal bent, paint chipped. Got it back and can't even tell what happened. Veteran owned, good people.

I would leave this place ZERO stars. Derek the owner is TOTALLY DISHONEST, LIES WITH A STRAIGHT…read moreFACE LOOKING AT YOU IN THE EYE... He told me he was a veteran, as a combat veteran, I trusted him, but I made a mistake trusting this guy... First he got into a huge fight with the appraiser from USAA because his rates are higher than usaa approved. The appraiser called me to let me know what was going on and even told me "the guy from Axe-A-Dent cursed at me!" - I didnt really believe that (then, I should have listened to him...) I called Axe-a-Dent about that and he denied insulting the appraiser and said that the appraiser was a liar. He was really nice to me, then kept calling me to tell me that USAA wanted me to take my car to "one of the USAA affiliated shops, he said all of those shops are bad and do a cheap work" and promised me that everything was going to be fine and asked me to leave my car in his shop, that he was going to get everything squared away with USAA and that I was not going to pay anything other than my deductible... ( I was about to take my car to one of those usaa shops) He calls me 2 weeks later to tell me the car was done but they missed a spot in the door and had to keep it extra days. I had to get a rental while my car was in his shop, so my concern was the extra money I was spending on rental with the work taking longer than expected... almost another week later, he calls to tell me my car is done. (I paid a full extra week for rental) I went to pick up my car, and the tire was still messed up. I was upset, he said USAA did not cover the tire and he didn't know why (that was his original answer)- then I said I need to call my insurance because I don't feel comfortable picking up the car while the job is not finished; he said "ok but that's gonna cost you storage fee!" - At that moment I was clearly upset at him and said: "You take AN EXTRA WEEK to fix my car because you could not do the job right the first time and want to charge me storage fee for a day while I wait to hear from my insurance???!!! " - His reply was, I quote: " GET THE FUCK OUT OF MY SHOP!!!" - Screaming at me, pointing at the door, continued to insult me! I said I have NEVER experienced such distrspect from ANY shop!!! Then he proudly announced that he got the USAA appraiser fired! He kept making fun of me, at my face, talking over me as I was trying to tell him that I had to pay an extra week for the rental car because he failed to fix the car right the first time and it wasn't fair that he wanted to charge me storage fee... Nope, he was not even trying to listen, he kept talking over me yelling at my face: "Look at you! Look at you! Look at you! - mocking me, he seriously said "Look at you!" While spitting his dip in a bottle like at least 20 times. I just wanted to pay him and leave! When he hands me the bill, I noticed that he had charged me EXTRA fees! I asked but he said i was wrong! I ended up paying everything because I couldn't stand his presense another second. I spoke to my insurance later and they said he definitely overcharged me $250 and they will give him a call to demand that he refunds me that money... They also confirmed that he IS NOT a USAA partner shop and that based on this whole experience, he will never be. They are also NOT accredited by the Better Business Bureau, I wonder why.... Let's see if he refunds me what he overcharged me now... BEWARE of his profesionalism, there is NONE.

I've used them twice for custom paint jobs and they have done as promised on both occasions.read more

First time I ever had a repair job come in under estimate. I am very impressed with the speed and…read moreservice given by this company. They were honest, consice and trustworthy. I recommend them highly.

July 15, 2023…read more General Manager Mike's Auto Body Brooksville 12217 Cortez Blvd. Brooksville, FL 34613 Dear Sir or Madam: I want to compliment and thank you for having a business that employs people who are customer centric. From the minute I walked through the doors of your Hwy. 50 facility I was greeted warmly and with a smile by the ladies at the reception desk. On my particular visit they were very gracious in spite of the commotion going on at the Enterprise Car Rental desk close by. They informed me that John Wright would be giving me an estimate on the damage to my vehicle and he would be with me shortly as he was assisting another customer. In a matter of minutes John came and introduced himself. A true professional who was customer focused and knowledgable. After John inspected my vehicle he sat down with me to explain the estimate on what would be needed from ordered parts to shop time. We made a tentative appointment time for the repair as the variable would be Toyota parts. Your office was great on the follow-up and everything fell into place and my vehicle was received for repair per appointment by John and he followed up with me via cell on the repair progress. In fact, the job got done quicker than originally promised. Upon pick-up, once again John assisted me and also informed me about the other automotive services (that I was not aware) your company provided. Based on my EXCELLENT EXPERIENCE at Mike's Auto Body Brooksville and the interaction I had with your representative John, I will be back. Thank You for taking care of your customers with a wonderful staff to provide the customer with a stressless experience. Best Regards, Dan Dub

I called them and requested a second opinion estimate to repair my vehicle and they told me they…read morewouldn't do that but they would disassemble the vehicle and if there were extras they would adjust it with the insurance company. Seemed shady to me, I just wanted to see if the estimate was right.

From the walk in Mon AM car damage estimate to final completion, we received excellent experienced…read moreguidance and customer support/service. Jim and Bridget were a great team to ensure we understood the repairs needed and their recommendations. The result was superior/efficient repair and paint (all safety sensor features worked perfectly....car looked new) and in less time than original estimate. We highly recommend this company and sincerely appreciate the customer service received!!!! Bill & Roxie

The owner is very rude. He won't even let you talk, he just…read moretalks over you. And the repair they did is very visible ! I would give the job they performed 4 stars out of 10. Not recommended

We are snowbirds and have a place in Beverly Hills. We had a mechanical problem with our 2021 Mazda…read morebut did not know where to go for service, besides the dealership in Ocala. I saw Steve's sign and decided to stop by. I am glad I did. Eric handled everything very professionally and unlike the dealer, they did not try to push for additional tasks. Their pricing is very competitive. We are satisfied that we have found our 'go to' place for auto maintenance and repairs!

Mr. Eric, is by far the most polite and helpful employee I've ever dealt with from a mechanic shop!read more

I called Stricklett automotive because I had a lock on my trailer that was in need of being removed…read moreas it was frozen. I was told I could come in immediately and I did so. The person at Strickland spent quite a bit of time figuring out how to sew through the lock and then did so. He charged me $10 for this service. I would definitely use them again because they know what they're doing apparently and they're very reasonably priced.

Wonderful to work with, honest, reliable and accommodating …read more Will not have my vehicles repaired anywhere else near The Villages.

After hours tire service for a farm tractor tire…read more They mechanic on duty stayed after hours for me to help out with a tire situation Charged a standard price even for the after hours service (tipped to make up for that)

I wouldn't take my vehicle to them if they were the last automotive repair shop in a hundred miles…read more We took my car there and everything they did was wrong they put the wrong parts on the car and we had to take it back the next day and they still messed up then a month later they had bolts backing out that weren't threadlocked in. Everything they touched was bad. So think twice about going to this shop for anything.

My car was dangerously side-swiped by an oncoming driver who hit and ran, damaging the front…read moreheadlight, a quarter panel, removing the rear-view mirror, and tearing a large hole in my drivers' side door. We had just dropped the collision on my 2010 Camry and decided to get some estimates to see if keeping her was do-able. Citrus Collision came to the rescue, gave me a reasonable professional estimate, and then repaired my girl (remember, out of pocket for us!). I dropped her off on Monday and was driving her on Friday. Jeremy's skills came through. He replaced the above parts and she looks great again, actually better than before the accident. I would go back in a heartbeat but hope that my car and I are safe for awhile! Don't be dissuaded by the lack of decor. Citrus Collision doesn't waste money on a fancy building, but they know how to take care of a car's injuries.

Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for…read moremultiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible, when asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying "she knows the lift gate isn't new and already called the insurance company" Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years.