Cannot even tell that anything ever happened to the car. Service tech had dropped the heavy hatch…read moreonto a loose strut while trying to replace the struts. Glass smashed, metal bent, paint chipped. Got it back and can't even tell what happened. Veteran owned, good people.

I would leave this place ZERO stars. Derek the owner is TOTALLY DISHONEST, LIES WITH A STRAIGHT…read moreFACE LOOKING AT YOU IN THE EYE... He told me he was a veteran, as a combat veteran, I trusted him, but I made a mistake trusting this guy... First he got into a huge fight with the appraiser from USAA because his rates are higher than usaa approved. The appraiser called me to let me know what was going on and even told me "the guy from Axe-A-Dent cursed at me!" - I didnt really believe that (then, I should have listened to him...) I called Axe-a-Dent about that and he denied insulting the appraiser and said that the appraiser was a liar. He was really nice to me, then kept calling me to tell me that USAA wanted me to take my car to "one of the USAA affiliated shops, he said all of those shops are bad and do a cheap work" and promised me that everything was going to be fine and asked me to leave my car in his shop, that he was going to get everything squared away with USAA and that I was not going to pay anything other than my deductible... ( I was about to take my car to one of those usaa shops) He calls me 2 weeks later to tell me the car was done but they missed a spot in the door and had to keep it extra days. I had to get a rental while my car was in his shop, so my concern was the extra money I was spending on rental with the work taking longer than expected... almost another week later, he calls to tell me my car is done. (I paid a full extra week for rental) I went to pick up my car, and the tire was still messed up. I was upset, he said USAA did not cover the tire and he didn't know why (that was his original answer)- then I said I need to call my insurance because I don't feel comfortable picking up the car while the job is not finished; he said "ok but that's gonna cost you storage fee!" - At that moment I was clearly upset at him and said: "You take AN EXTRA WEEK to fix my car because you could not do the job right the first time and want to charge me storage fee for a day while I wait to hear from my insurance???!!! " - His reply was, I quote: " GET THE FUCK OUT OF MY SHOP!!!" - Screaming at me, pointing at the door, continued to insult me! I said I have NEVER experienced such distrspect from ANY shop!!! Then he proudly announced that he got the USAA appraiser fired! He kept making fun of me, at my face, talking over me as I was trying to tell him that I had to pay an extra week for the rental car because he failed to fix the car right the first time and it wasn't fair that he wanted to charge me storage fee... Nope, he was not even trying to listen, he kept talking over me yelling at my face: "Look at you! Look at you! Look at you! - mocking me, he seriously said "Look at you!" While spitting his dip in a bottle like at least 20 times. I just wanted to pay him and leave! When he hands me the bill, I noticed that he had charged me EXTRA fees! I asked but he said i was wrong! I ended up paying everything because I couldn't stand his presense another second. I spoke to my insurance later and they said he definitely overcharged me $250 and they will give him a call to demand that he refunds me that money... They also confirmed that he IS NOT a USAA partner shop and that based on this whole experience, he will never be. They are also NOT accredited by the Better Business Bureau, I wonder why.... Let's see if he refunds me what he overcharged me now... BEWARE of his profesionalism, there is NONE.

Fast and efficient, never seen a body shop that work as fast and good as this one, great workread more

I called Stricklett automotive because I had a lock on my trailer that was in need of being removed…read moreas it was frozen. I was told I could come in immediately and I did so. The person at Strickland spent quite a bit of time figuring out how to sew through the lock and then did so. He charged me $10 for this service. I would definitely use them again because they know what they're doing apparently and they're very reasonably priced.

Wonderful to work with, honest, reliable and accommodating …read more Will not have my vehicles repaired anywhere else near The Villages.

They are always so polite and do the job quickly. Very professional and honest. I trust them…read morecompletely for all of my automotive needs.

This place is GREAT. Very honest and do good work. Will not charge you for unnecessary work. I'm…read morenew to the Florida area and they were recommended to me. For the past 2 years I have taken all 3 of my cars there. From oil changes, to changing out a battery, to investigating a check engine light and NOT charging me for a NOT needed repair. I would highly recommend them.

Already reviewed this business a couple of years ago and I'm still using their services for oil…read morechanges on all three family vehicles and a lot of mechanical work. Very satisfied with all their work. Never disappointed.

Genuinely a terrible experience asked for replacement cv axle work to be done first time around for…read more1053$ after taxes as that happens turns out there cv axle was "defective" so we had to run back to the shop that we're not local to reason we went in the first place cuz past work on older vehicles when we lived nearby they were good but my brand new car heck no after the defect was claimed "fixed" the sound continued subtle but worse by the coming of months after a visit in January and phone call today ball park of 600-700 nothing could be hashed out so now I'm stuck in a deadly situation because they couldn't do it right the first time the manager is remorseless shows what kinda business owner he is quick to turn a buck but not give a ___ well you know the rest also I'm the first yelp review in years people even use this thing? If they are hopefully they see this and avoid this shop like the plague at least the cv axle issue was handled at the expense of my bearing gee thanks tell the caveman in the shop this ain't the Stone Age and you're going to directly be responsible for demise weather you accept it or not although I'm sure you'd like that!

We are snowbirds and have a place in Beverly Hills. We had a mechanical problem with our 2021 Mazda…read morebut did not know where to go for service, besides the dealership in Ocala. I saw Steve's sign and decided to stop by. I am glad I did. Eric handled everything very professionally and unlike the dealer, they did not try to push for additional tasks. Their pricing is very competitive. We are satisfied that we have found our 'go to' place for auto maintenance and repairs!

Mr. Eric, is by far the most polite and helpful employee I've ever dealt with from a mechanic shop!read more

They did a super job on my 4 wheel alignment. Let me explain why .... The technician did the…read morealignment, drive the car, comes back and says it isn't to his standard. Pops that bad boy back on the rack and tweaks it more. Takes it out and drives it again ... Good to go. Just the fact that he was interested and determined for perfection sold me right there.

We've been bringing three family vehicles to Kelly's Auto for a while and were happy in the past --…read morebut recent experiences have been very disappointing - prompting our first review. We were charged quite a bit for preventative maintenance, and immediately afterward, the steering wheel started shaking -- something that never happened before. When we brought it back, we waited two days with no updates. After a long hold on the phone, we were told they found nothing wrong. Oddly, the A/C felt colder when we picked it up, suggesting a test drive may have just happened. Another vehicle took nearly two weeks just to get in. Once dropped off, they forgot we even brought it in, quoted repairs we didn't ask for, and never called when it was ready -- a recurring issue. The staff is friendly, but communication and reliability have seriously declined. It feels like they're too busy to care, and that's disappointing after being loyal customers for years.

I've used them twice for custom paint jobs and they have done as promised on both occasions.read more

First time I ever had a repair job come in under estimate. I am very impressed with the speed and…read moreservice given by this company. They were honest, consice and trustworthy. I recommend them highly.