I actually joined Tonteria's mailing list back in NYC, prior to coming to london, so when I received an email about their NYE event, I didn't think much of it, but passed it along to some friends, in case they were interested. They were, and actually set up a table etc for us on New Years Eve.
The place was empty when we first got there, and I kid you not, it took over one hour to get our drinks (about 45 minutes after we'd ordered them, and asked the waiter regarding their whereabouts repeatedly)..Our party of 6 ordered a TON of food (which wasn't great for my boyfriend and I, who don't really eat heavily when out for NYE or other special occasions, where photography will be a goal of the evening), and the solitary bite of a taco I had was beyond bland, at best. The drinks I sampled were bad enough that I switched to wine (never a good sign, as I'm not a wine fan), and there was a huge issue with regards to our reservation, and management really offered no apologies or attempts to rectify the situation (each of us spent about 250 pounds, so it was not a cheap night, nor an especially drunk one).
Small bathroom with only two stalls, so you'll be in line for a long time if there at a busy night (which NYE obviously ultimately was, albeit a slow start).
I've been back since with another group, and the service wasn't much different, although at least I knew better than to try even one solitary bite of food that time. Also, the crowd wasn't spectacular either visit, and there were sloppy people falling down in the bathroom on NYE (although that isn't the venue's fault, but maybe a bit more regimented door control, as one girl actually knocked myself and a couple other girls to the floor when falling down in the bathroom sink area).
I guess the stand out plus of the place from my two experiences was the hostess, who was very sweet, and when I exited early for the above reasons during my second visit, was concerned enough to inquire why I was leaving, at least indicative that she might care in the slightest about the customers' experience.
Also, our (extraordinarily slow) server on NYE informed us that "tonteria" means stupidity in portuguese...not so, as it actually apparently means "nonsense" in spanish, so not sure why they'd even bother imparting strangely untrue information unsolicitedly.
The space itself is cute enough (although the tequila train I'd heard so much about was pretty anticlimactic), so if they just improved their customer service and cocktail making skills (and food...so everything), it would have potential. Otherwise, I don't know how long it will last in such a desirable location. read more