I recently had my 1500 gallon septic tank serviced. I feel they were very honest with the estimate and provided a very thorough service. I observed part of the procedure being done and the technician, Jose, did an excellent job and was very friendly and knowledgeable about his trade. I feel this company has honest employees and I would recommend their service if you have a septic tank in need of a pump out, service or desire one installed or removed read more

A bit pricey but not alot of choices. Was given a price up front and they kept to it or lees . They should have sent a supervisor out to asses my tank before pumping because they would have seen it needs to be repaired and then do the pump out and performance test but I had to pay 2k for pumping and test. Now they will have to pump again to do the repair. Next project was the drilling for drainage test holes. They sent the 200 an hr supervisor to change the bit of the drill , could have been a lower rate labor type person, they're was already a engineer person on the job. Next project is the tank repair. Will update post later read more

I called them to get my tank cleaned out, as I was having an emergency issue with my septic system that caused it to fill up rapidly, unexpectedly. They were able to squeeze me into their busy schedule for the following day, and then arrived early too. The team worked quickly, and did a good job cleaning up a mess. They were a bit on the expensive side, but for 24 hour service, I can't complain. read more

The truck arrived well within the service window. The driver and another gentleman started right away. They had a map of where our septic tank was located, and within within 90 minutes the job was done. The two gentlemen were professional, and answered all of my questions on the care and feeding of septic tanks. One never knows about the overall condition of a septic tank until it is opened. Although the tank top was somewhat distorted it was still functional. We will continue to use Tom's Septic services from now on. read more

Overall great experience with Tom's Septic. Our house's septic tank hadn't been pumped in 20 years or so (should be 8-9 years, oops). A friend recommended Tom's as the cheapest in the area. I called and left voicemails to several companies the day before and Tom's was the only one to return my call the next day. I spoke with Haley who runs the sister business Green Line (I would recommend they include this information on the website since at first I thought I had called the wrong company). She was really sweet, efficient, and open with the pricing. Price is based off of the amount of gallons they pump which is fair, and she told me upfront that a $40 fee would be added for the mandatory county admin fee, plus extra fees if their guy had to do any digging (we did the digging before they arrived so avoided any labor fees). They gave us a 2-hour window in the morning and the guy came within the window and finished within 2 hours. He ended up pumping 2,500 gallons worth of sh*t out and the total bill came to $679 including that $40 county admin fee. Before the service was done, Haley emailed us a proposal to sign which clearly stated their terms and conditions, and then after service was completed Haley emailed an invoice with clear instructions on payment. Through the entire process, Tom's Service was very upfront, clear, efficient, and professional. We are very satisfied with their services and will use them again...next time sooner than 20 years! read more

I inform with a heavy heart. Tom's Septic Construction laid in my septic 40 years and pumped out the poopi. But this is how they treat a loyal customer. The sad tale goes like this. Had the tank pumped and it was recommended that a Plummer come to snake out the outlet pipe. I messed up and did not put enough dirt on the manholes after the job was done, this is in Jan. It rains and it floods the tank. Mea Culpa. I begin to call Tom's 7 weeks ago, because of the overflowing, but also the fear that it might be going into the leach fields. Played phone tag for two weeks, anyway 7 weeks later, the stench on the property; got 4 tenant who have to whiff it. Are they really going to believe I am waiting 7 weeks to deal with an emergency, no they are going to think I am a bad landlady. Calls, emails, and nada much. No action, meanwhile I have been semi bed ridden for two decades and trapped with the aroma coming into my bedroom, where I am a prisoner, and the toilet does not flush right, dishes in the sink. My father did not do very good in too many areas of life, but when it came to his job he was at the top of his game, as a art director to one of the largest advertisers on the planet, stationed in Kenya serving whole countries. Not like Castroville, but whole countries, set up ad campaigns for trash; Coca Cola, tobacco, alcohol; he was a super sales person. All manner of advertising products, people and ideas. This waiting this long is bad customer service, when I am being asphyxiated-- might be an emergency with caca in my nostrils, but apparently not to them. But it turns out its not good for you to smell these fumes. I am sad about this review because I rarely discard people or business who have been in my life this long, but they discarded me to sit and smell shit in my sick bed. Another septic service, one impressed me because of his five stars, one review made me see in summary what he was. He was on the freeway, his truck threw a pebble at the car; he stopped to offer to pay the damage. Who does that but a person with high levels of integrity and concern?( hahaha- see Tom Septic is the best, and Keith is lion in this field, and Keith said he be back in a week but three went by, but what he did do, he took a measuring stick down the vent to the leach fields and said they were dry.) That it was most likely a clog, but this new guy; I had assumed because he stopped about the windshield was honest, but, he did not want to hear about the dry fields, and was looking around the property to lay in new ones. He had me thinking I was going to put out 12,000 and was so desperate to get it done, I had him coming immediately; then as I laid my head down in the stench, I remembered what Keith had sad. I jumped up and did 15 hours of net surfing; most likely it is a clog, so this honest person was not. All he had was dollar signs in his eyeballs. I wrote to the owner of Tom's septic construction begging his forgiveness as I was very rude and mean as I was enraged at waiting in bed for them to come help me. I wrote a few emails groveling, begging, pleading and telling way to much about my tragic life to instill some conscience in him, and asking them as good christian to forgive me, as the owner claims to be from the school of hard knocks and a christian, and he was unable to forgive my outburst of total frustration as I mourn my brother as I smell shit since Jan. Today is my brothers birthday and still smelling feces. Honey bucket was sympathetic and understood I was under duress, he lead me to a septic person. I really regret my being rude. I do not like it when I seldom do, but I am only human, and a sinner, although I try not to be. But no forgiveness from this business. I cannot lie, they are the best. If I could retracted my words and anger I would, but I cannot. His hard knocks is just a picnic compared to my life story. Compassion lacking. My hard knocks lead me to work as a volunteer in the prison system starting at age 18, going on for 40 years were I volunteered, and worked for free for six years with gang members, I turned my hard knocks into action to change this world, but I sin. Originally I gave one star, but that was not fair, they are five star but neglected me when it was an emergency. I cried as I loved Tom's septic; I knew them for decades and are in a film about the house my mom built with her own hands. I in a odd way felt they were family. With sadness and regret slipped into anger as I could not escape the STENCH. read more