I reached out to a few companies about a drain fly issue I had in my septic tank, and Marty at…read morePacific Sewer was the only one who got back to me with a solution that cost me $10 that didn't even go to him! (It ended up going to a hardware store because I could fix it myself!) In addition to being honest, Marty was also extremely knowledgeable and spent a long time talking to me, so I plan to use Pacific Sewer for my future septic and drain needs. Now that's excellent service!

Pacific Sewer & Drain does not do the septic clean out service that I currently need but Marty…read moreoffered a fast response and provided a great referral for what I need done. I will definitely call Marty @ Pacific Sewer & Drain with my future projects he's very professional and knowledgeable in his field!

Just had After Hour complete a trenchless sewer line replacement. After careful research, After…read moreHour was clearly the best company to use and I am happy to keep my business local. The crew is a pleasure to work with and After Hour will always be top-of-mind when/if future plumbing issues arise.

LADIES BEWARE: The owner is a CREEP and a SCAMMER! The owner, Cedric, spent almost an extra hour…read morechatting about his divorce to me while he was working at my dad's house in Carmel. Besides talking my ear off about that woman (she won if she was able to get away from this guy), he CHARGED ME FOR IT. That extra hour after he was COMPLETELY FINISHED with a sink installation was quite literally him venting about an ex to a total stranger and made ME PAY MONEY FOR IT!!! I argued with him about when I looked at the invoice he emailed us, and he told me he would "have had to stay after anyway to make sure all was in working order." he refused to refund me and quoted his fake policies that he also refused to provide regarding refunds! DO NOT USE THEM!

I highly recommend Poe's Plumbing & Backflow. From the moment I called, they were professional,…read moreresponsive, and incredibly easy to work with. They were able to come out to our house much sooner than I expected, which was greatly appreciated. The service was excellent from start to finish. They were knowledgeable, efficient, and took the time to explain everything clearly. It's hard to find a company that combines quick response times with such high-quality workmanship, but Poe's Plumbing & Backflow definitely delivered. If you're looking for a reliable plumbing company that provides outstanding customer service, don't hesitate to give them a call. We'll absolutely be using them again in the future!

Just another quality job done by Poe's plumbing. I had an old faucet I wanted replaced. He did it…read moresuper fast and cleaned up perfectly afterwards. Their labor rate is fair. I wouldn't hesitate to hire them again anytime.

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.

Did not go with your bid. Though, it was competitive and scheduling was easy. Will absolutely…read morecontinue to recommend your services and keep you at the forefront!

We highly recommend Rooter King plumbing…read more Alejandro, Janelli and their whole team were highly professional, efficient, on time and very courteous. They came out immediately ,after my call, evaluated and estimated the costs to repair our lateral line. The Rooter King team replaced our pipes within half day and cleaned up beautifully. They stayed on budget and were available for further questions and repair maintenance.

Caleb from GP Piping was a professional from start to finish. From the initial walk through to the…read moreestimate, everything was laid out and explained to me, including the costs for each service, which were more than reasonable. He was on time for my appointment window and completed the tasks in record time, explained what he was doing, too ... with no mess! I will be using their services in the coming months for more jobs and referring this company to friends and family!

Caleb did an excellent job identifying the direction and depth of multiple sewer lines on the…read moreproperty. He even discovered a couple of new sewer lines and was able to provide additional information on them.

I am leaving a review specifically for Hector Rubio. I believe I left one a year or two ago on…read moreGoogle Reviews but wanted to leave one again after he was here today to perform another service. I believe Hector has been resolving my plumbing needs for about the last six years. I first heard about Hector when he performed a number of plumbing services for my daughter in her home. She is equally happy with his work. We both request Hector every time we need plumbing services. We are willing to wait for his availability because he has proven himself to be a true professional in so many ways. Hector is such a nice man. He arrives ready for work and completes the job in an acceptable time if not sooner. He is always so very pleasant. He doesn't get frustrated or upset if things don't go exactly as planned. He is very diligent and works hard to resolve the problem. He always succeeds in resolving the problem on the spot. Something that is also important to me is that I feel comfortable having Hector work in my home. He is so personable, kind and friendly. Even if I am asking him a question he continues to work diligently on what he is doing. He does not waste time the company's time. He also doesn't make a mess. He is careful to clean up after himself which I appreciate. As you can see, I like Hector. I will certainly continue to hire Alvarez Plumbing for all of my plumbing needs as long as Hector works there. He is a gem of a person and a gem of an employee!

Beware I just got a kitchen sink installed one sink $1000 dollars, when I called to discuss the…read moreamount, they didn't want to , be smart go somewhere else

I have filed a small claims suit against Nick Bracken and will be filing a complaint with his state…read morelicensing board. He has stolen $225.00 from me for a job he never started and $5,500 for a furnace replacement that he installed incorrectly: it was not up to code and leaking carbon monoxide. I am out a total of $5,725.00 because of Nick Bracken. He was recommended by a mutual friend so, I trusted my friend and, therefore, Nick. Big mistake. He requires 1/2 payment before even starting the job with the remaining due at the end of the job. In June 2021, I paid him $225.00 to install a water filter. He cashed the check right away but never installed the filter and has refused to refund my money. I called and texted him for weeks with no response until I finally told him that I would file a complaint; only then did he respond. He promised to come install but never showed. He promised to refund my money but never did. I finally gave up on him and filed with small claims court. I called a new plumber to install the water filter, mentioned the troubles I had with Nick Bracken and the new plumber looked at the furnace that Nick replaced for me in Jan. 2021. I was informed that the furnace Nick installed was the wrong size, was installed incorrectly, was not up to code, had no city permit, had no city approval inspection, and was leaking carbon monoxide. We also found the paper instruction manual INSIDE the furnace that Nick left there. The new plumber took pictures of everything so that I could provide small claims with proof. I had to pay for another new furnace. Nick was supposed to provide me an invoice for the $5,500.00 I paid him for the 1st furnace, always promised to provide the invoice but never did. I asked him several times for months for the invoice and reminded him each time that I needed to provide the receipt to the insurance company to get reimbursed. He kept telling me that he would provide me the invoice but of course did not. I'm absolutely devastated by this. He just flat out stole $225.00 and essentially stole $5,500,00 that I can't get reimbursed for from the insurance company.

This man is a scammer paid him to do a job he never showed up to do and has now ghosted me…read morecompletely do not contact this man for work beware

I had an excellent experience with Ryan's Pumping Services from start to finish. Coordinating the…read moreappointment and schedule through Yelp was smooth, easy, and very responsive. Ryan arrived on time and completed the work as scheduled, which I really appreciated. During the service, we discovered that I had a broken valve. Ryan was very helpful and recommended another company that could handle the repair. I followed his recommendation, and they were also excellent and were able to repair the issue and replace the broken valve with a new one. It's great to work with someone who not only does quality work but is also willing to point you in the right direction when something falls outside the services they provide. Professional, reliable, on time, and easy to work with. I would definitely use Ryan's Pumping Services again and highly recommend them!

I recently had my septic tank cleaned by Ryan's Pumping Service at my home in the Santa Cruz…read moreMountains, and I couldn't be happier with the experience. Ryan was professional, punctual, and incredibly knowledgeable. He took the time to explain the process, answered all of my questions, and made sure everything was completed thoroughly. Living in the mountains can sometimes make service calls more challenging, but Ryan handled everything with ease and professionalism. It's refreshing to find a company that takes such pride in their work and provides excellent customer service.