Pleasant, friendly service made this a great experience. I've always gotten great service here…read more One note: Using the website to make an appointment for this oil change worked, but seemed to take about twice as long as a phone call, mainly because I had to reenter everything that Sullivan already knows about me and my car. There should be a way to save my profile and login later.

Called ahead to see if maybe I could come in early as my schedule opened up and the person on the…read morephone said by all means come in. I showed up and not only did they start the service on my vehicle, but the person behind the counter, Peter, did it himself! This is the true definition of 100% customer service satisfaction. I'll never go elsewhere and I don't even live in Melrose, I drove there from Boston.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Brought my mom's car in for her (with no appointment) when one of its tires seemed to be losing…read moreair. I thought that it was just a slow leak, but my mom, who doesn't always make the best decisions, said to just get a new tire. So that's what I went to Sullivan Tire to do. I told the guy behind the counter (whose name I wish I could remember) why I was there, and told him that I wanted a good tire, but not a super-top-of-the-line one. He could have just kept his mouth shut and let me spend money on a new tire, but instead he said that they'd check it first and see whether or not that was necessary. A short time later, he let me know that they'd found a nail in the tire, and that they'd removed it and patched it up. I was out of there quickly, and on the cheap (under $40). Can't ask for much more than that. I know where I'll be going next time I need tire service.

On a Saturday turned away because your store wasn't properly staffed. Mind you the service I…read morerequested is less than 1 hr to do.

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

They helped me maximize their store coupons, so I saved money, on three services. The technicians,…read morewere knowledgeable, efficient, and friendly. I had oil change, differential fluid change, and tires rotated. I like that the double checked the lug nuts, too. I've been going to this location, for several years, and I'm always, pleased.

I've visited a few other Valvoline's before but the customer service I experienced was top notch at…read morethis location. Aodhan let me know about a cap under my hood he noticed was broken not because they could fix it, but just to make me aware. He offered all the standard add-ons with no pressure and even showed my girlfriend and I how you access the cabin air filter ourselves in the future. We showed up at 9 AM Sunday morning and were out and on the road by 9:20. I'll definitely be visiting again for the prompt and courteous customer service.

I've been a customer of WAR for a pretty long time, albeit I've been lucky not to have many car…read moretroubles in the past few years. But as "luck" would have it, and as I passed my old friends at WAR this morning, I noticed a flat tire. These things always happen when you're feeling out of luck, or when you least expect it. Today was one of those days, and this was about to put me over the edge. I popped into WAR, as it was just around the corner, hoping they would help me out- and what a warm welcome I was given by Will & Miguel. Not only did they remember me, but they fixed my car right up on short notice and I was able to go about my day. I couldn't ask for better service, these guys are truly kind! Truthfully, every interaction with them has always been a good one, but simply reminded of it today and wanted to share.

Overall it was a nice experience with them. My car was diagnosed in a chain shop, and they were…read moreasking for 1.2k for window motor(totally fine) and regulator replacement. So I quickly swap to WAR Auto Tech and the receptionist, Miguel, was very nice. They checked my car and replace the regulator within a day, and didn't charge me for the motor. Eventually cost me half the price the previous store was asking. Although they did not do the window properly(didn't readjust it so it make noises in high speed), but they fixed the issue free of charge and done it quick. I would like to have them with me next time.

Got my oil change and had front and back wipers replaced this morning!…read moreLove that they check the entire vehicle for it's needs and for my safety. We discussed what needs to be done in the near and far future....without them trying to force any work on me that I wasn't ready or able to have done today! Excellent customer service. Super friendly!! They were efficient and quick! BEST place to go in the area! Highly recommend!

Never going here again. The service was bad. The the value is bad. And that's basically it.read more

The owner Tariq is a really good guy. I come here for commercial vehicle inspections as well as…read morepleasure vehicle inspections. He's fair and quick about his process and helpful with other things as well. He's also a family man and that's nice to see. You can get an inspection up to 6 PM for those people who can't get there earlier in the day. That's quite unusual.

I needed an inspection sticker so stopped by at the last minute, and had an excellent experience…read morewith, I believe it was Tarik?! What a nice gentleman! I encountered some issues and he was extremely helpful, went above and beyond, and squeezed me in, despite the fact he was very busy. I have been looking for a local mechanic, as I don't really love the whole dealership experience and would rather support a small business. I will be reaching out to him for my needs now, based on my experience today and all the 5 star reviews on Google. Tarik did not have time to do the oil change but reached out to his other shop on New Salem Street, Wakefield and they squeezed me in (they are brand new and just opened 2 weeks ago). I also had an excellent experience here and appreciate all the help!

Came in for an oil and filter change shortly before putting the car away for winter storage. This…read morespring I took the car out and after a few weeks realized that the oil wasn't full. A week later the oil had dropped to half. Apparently most of it ended up on the garage floor and on the car. Sullivan used the wrong oil filter and it was leaking.

Hi, the mechanical work was flawless and great Bridgestone tires made my 2020 RAM truck look and…read moreride feel like it's all new again! Also Dave was very courteous and very efficient handling my situation. I've experienced many tire stores and this was by far my best ever tire store experience in a lifetime! Thank you! PG.

quick repair for my flat tire and honesty about services needed/not needed. I am a loyal customer…read morenow! I will always use these guys b/c they are so accommodating and do not overcharge. I used another mechanic just off Main St. in Melrose for years, until I realized they were charging for things my older car did not need.

Extremely helpful and very sensitive to getting your car fixed fast! We were getting ready for our…read morevacation when our Jeep wouldn't start. they fixed it the next day and saved our vacation plans. no delays! Gary and Steve are so friendly and nice. They have been in Melrose for a very long time which is a testament to quality service. many thanks! Rich and Maura Sullivan