It's becoming rarer for me to need a brick & mortar bank. Everything is on line these days; at…read moreleast for me. However, every once and a while you need to be face-to-face with a human. This branch location is near where I work so it's easy to stop by for lunch. This place has great humans! Recently I visited and had a chance to interact with Rula Rahmani. Her professionalism and social skills were amazing. It's been my experience that this is typical with PNC employees which is one of the reasons I've stayed with them for many years.

I asked if they could change $100 bill for me, and they refused to assist me because I am not a…read moremember. My husband is a member but apparently, he would need to be present in order for them to accommodate. I am also not a member of TD Bank, but they often happily assist me with this request when needed. .

Soo funny! We were driving to our Citadel and my husband is there all the time for personal…read morebusiness. I was joking around because I said, "when they walk in do they know you by name and say Hello Mr H (last name)". He was saying "Sure they do!" I thought he was kidding with me. So we walk in to Citadel and Faye, greeted him with "Hello Mr H (last name)." And I got a hearty chuckle out of that. Yes they DO welcome you and know your name - if you go there often enough. Faye was welcoming and ushered us to her desk. She offered us water or coffee and was very personable and like able. My husband had some questions on some banking things they were offering and Faye was able to easily answer his questions. I have only gone a handful of times and they are always pleasant and personable. I've not used the drive through. The building is beautiful and the landscaping is bedecked with fall flora, and a weedless lawn with very manicured grass. Just an all around attractive building, for us a stellar location and top notch staff.

The credit union has drive thru that is never open. I don't understand why it's advertised and…read morenever open. I feel bad for the people who have difficulty walking like my mom to have to enter the place just to make a payment. It seems they need to hire more people to man the drive thru window.

I was turned away from Zoya Baibara a teller at this location for no exact reason seamed like…read morediscrimination. She shook her head no and told me she couldn't cash my check. I then spoke with the manager at this branch and he told her she could cash the check I had. She needs to work on her customer service because she gave me a bad experience at this location and made me feel embarrassed in-front of other customers for no apparent reason.

I called the phone number for my local branch. Phone tree a total quagmire. After 7 minutes on hold…read moreI am connected to a call center on Timbuktu. And female could not answer my question and put me on hold. I live in a small town and can call my TD branch directly. Unfortunately they could not provide the service I required.

This place is really great. Got my truck financed through them- the employees here are the real…read morehighlight. Definitely the best auto financing rates available in the region, and they were better than any national credit union I called.

I'm a credit union person. I prefer credit unions over banks as they have personal services and…read morecare about the member (customer in banking terms). I have had an account at Reliance FCU for many years. They have financed my home, helped me do home improvements, take that special vacation and buy the car of my dreams. Sue Chally the CEO is accessible. How many banks can you say that about? One of my favorite services is SPRIG, the online banking app. That alone is worth 5 stars. I my credit union.

Terrible customer service. I had a fraud charge on my credit card. 3 phone calls and 3 visits to…read morethe main branch, no response. Now they are sending me a bill for a charge I didn't make. They don't return phone calls and couldn't care less about they're members. DO NOT USE THIS CREDIT UNION!

Awful online Banking. Since the upgrade in April of 2023, nothing in online banking has worked…read moreproperly by their own admission. They can't connect to billers. They're paying people late. They're missing transfers. They can't download bills from biller's the size of Verizon, Citibank and PECO. All customer care says is that they know there are issues and to be patient and take care of the problem on your own.

Last month I opened new business and personal checking accounts at Victory Bank in Limerick, PA…read morebecause I was dissatisfied with the recent changes made by my credit union. I've just finished my first statement cycle with Victory, and so far I'm really satisfied. Victory Bank offers both business and personal accounts, and depending on how your business is structured, they may be able to put both accounts on the same platform. I'm an S corp with no other employees, so both my accounts are on the same platform, and I can see them at the same time. I can transfer funds electronically from business to personal; there's a single logon for both accounts; the account transaction history list goes back to the date the account was opened (making it easy to do a Ctrl F to search for transactions); and there are no minimum balances to open either account. Something to know is that they do not have ATMs at this bank, but they do provide a $20 a month rebate for ATM fees. I'm not closing my credit union personal checking account because I have a regular direct deposit there. So I plan to electronically transfer most of the deposit from the credit union to Victory and leave enough money at the credit union for me to withdraw cash when I need it (they're more convenient for me to get to). It's called a bank-to-bank transfer, it's easy to do, and Victory Bank staff helped me set it up. The manager (and all the staff) at Victory Bank have been very helpful. So I recommend looking into their bank and see if it meets your needs, whether it's business or personal.

I opened an account at Victory Bank the day they had their grand opening; they were offering a…read morebetter interest rate than the bank I had been using, and they were right up the road. I moved away from the area, but still keep an account there since I've never been more satisfied with a bank. The people there are friendly, knowledgeable and willing to take all the time needed to help with transactions and questions.

This is a great credit union and if you are eligible to become a member you should join…read more First class high end local credit union with incredible rates Although created for employees of the pharmaceutical company Merck many other Local companies and organizations have made their employees and members eligible for membership. This is not a widely known fact but call or check out their website and you may be eligible to join. High end branches and service levels.

From the owner: Merck Sharp & Dohme FCU is a full-service financial institution that has been serving its members…read moresince 1950. Like other financial institutions, we offer a full range of products and services. Unlike for-profit banks, we are a not-for-profit Credit Union. Because we are not-for-profit, all earnings are returned to our members in the form of better rates on savings and loans, and additional products and services. Our Credit Union is staffed by professionals and governed by a volunteer board of directors, whom our members elect. Merck Sharp & Dohme FCU is one of the largest credit unions in Pennsylvania. Contact us for more information about the Credit Union.

I have all my insurance through these guys. Auto, home, Life, boat and camper. Steven is the man to…read moresee for your insurance needs.