I would not recommend this company.
I had an issue with my pool vacuum that the owner says he emailed me about, but I never saw the email. I work from home and he could have easily mentioned it during one of his service visits or asked if I had seen the message. Instead, this apparently went on for about two months without any direct communication.
During the recent freeze, I was never advised that I needed to leave my pool running to prevent damage. As a homeowner and a single mom, pool maintenance is not my area of expertise, and I rely on professionals to provide guidance on things like this. I only learned about it through a conversation with a friend.
Later, when I was having a pool light replaced, the owner told me that if I needed help I should call him when the electrician arrived. I called and texted multiple times but never received a response. A week later, I received a text saying he no longer wished to service my pool.
As a result, I was left dealing with a malfunctioning filter that I ultimately had to replace. He referred me to another company that unfortunately had a poor reputation.
I was always a reliable customer who paid on time--often ahead of schedule--so the sudden termination of service without explanation was disappointing. There was also some confusion about whether I paid for an additional month of service, but honestly, for $130, the frustration and inconvenience simply weren't worth pursuing.
Overall, the lack of communication and follow-through made this a very frustrating experience. read more
