Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.

I really hate posting bad reviews, but based on this experience with the owner, I wanted to let…read moreothers know, and hopefully she'll change policies to prevent future scenarios like this. Had 2 SUP full day rentals scheduled for one of our vacation days in the area. At about 10:00 am we got a call asking when we would be there. Our full day was from 9:30am-5:30pm. Since we wouldnt be on the boards all day, we were having a leisurely morning walking our dog and eating breakfast. She informed us that she would charge us 20$ per board for not being there at our pickup time. Nowhere in any communication that she had sent via email or during the order process was this stated. This was the first I heard of it. Upon getting there, I stated I was there for my rental, the woman, the owner stood up to check us in. I asked if she could wave the $40 fee and she laughed at me, saying she is too busy and showing up late messes them up. I was the only person in the store at this point. She also did not further explain what what she meant when she said it "messed them up". She seemed uninterested in explaining the policy and uninterested in my viewpoint. Rental pick up times should be clearly stated on emails if they are so important. And you would think the owner would clearly explain this rather than laugh at us. Again, I literally had no idea. She had already charged the fee prior to us arriving which I thought was weird. The rest of the interaction was very awkward and forced. She went on to make sure we knew if literally any scratches were on the boards we would fit the bill, instilling a level of fear in us that almost ruined the trip alone. To get the boards to lake Michigan they provide hand carts with a wheel to roll. They are very awkward, and she said if they touch the cement at all they would "charge us." Literally everything down at the beach is cement, so were were pretty terrified down at the beach. In addition, you are given a paddle, life jacket and ankle cord. When I asked how to carry the rest of the equipment down she shrugged, and offered no information. At this point I've given this business $130 and she's presented us with the snarkiest demeanor the entire time, and we have no idea why. If she's really that concerned about people not showing up outside the "pickup window " she should clearly put that in the communications with customers. As someone who interacts with customers for a living, I was baffled by the interaction. I gave her an opportunity to make it right, but I have not heard back and she has not removed any fees. When we got back the owner did not interact with us and an employee kindly helped us, missing any opportunity to make it right again. And honestly the fees aren't really the issue, its how we were treated. Had she nicely explained why their policies are in place, rather than laugh and fail to acknowledge our viewpoint, we probably would have been fine. I hate to write a bad review, but I also hate being treated poorly while on vacation.

Family owned business that has been my lifeline to surfing when away from California. I love that…read morethere is a local shop for surf, stand up paddle, and skateboarding in this neck of the woods. I bought my stand up paddle board here a few years ago as well as a trailer to carry it behind my bicycle. The carrier needed some customizing to make it fit my board, which they happily helped me with. A great part of the Empire/Sleeping Bear Dunes community!

The manager of the Petoskey store, Tom, was openly rude and unprofessional. He declared himself…read moreas "the store manager!" when I didn't even ask what his role was and then he refused to look up a part number for us on their website. Just odd behavior from a "manager" before 10AM. In this day and age, not what we have come to expect from West Marine particularly as a Port Supply customer. We took our $5K purchase to Walstrom, who were super friendly and helpful.

From the owner: West Marine Petoskey is the leading marine supply store servicing anglers, boaters, and paddlers…read morewith watersport essentials. Our team offers knowledgeable support along with a comprehensive range of marine essentials to help you get the most out of your time on the water. We're proud to serve the local community with reliable products and helpful guidance. We're proud to serve the local community with reliable products and helpful guidance. We're proud to serve the local community with reliable products and helpful guidance. We're proud to serve the local community with reliable products and helpful guidance.

Supposedly repaired a motor, and did so without authorization. Totally hosed us. Charged double the…read moreretail on parts they claim were installed, but failed to produce any old parts. 2 other mechanics said were not replaced, no work done, and the work they cited should have cost 25% of the charge. Total ripoff.

From the owner: Marine Maintenance Service. We believe that maintaining your boat will give you the best boating…read moreseason. We are a boat dealer for Manitou Pontoon boats and Glastron Runabouts. Stop by and check out our inventory. Great deals going on right now!

I would like to give a big shout out to David and Jim at Walstrom Marine in Cheboygan, Michigan. We…read morehad a bad situation yesterday that David and Jim solved with no hesitation. They were amazing. Their compassion and understanding was truly appreciated. We were at a gas dock and they put 40 gallons of diesel in a gas tank. We went to Walstrom Marine at about 3 o'clock. They immediately started to pump the fuel out. David stayed until 9 PM even though they closed earlier. They are an amazing group of people m. I would highly recommend them for any repairs and or emergency situations. My wife and I cannot thank them enough for saving the day and making us feel welcome. Thank you again wish you all a happy Fourth of July.

We winter store here. Trust worthy. Tom is always careful with the boat launch while I'm fretting…read morebecause there's little scarier than seeing your boat in the slings. Efficient and friendly. Plus we get to see huge boats both luxury and working since they have the biggest hauling capacity around. Great location easy and safe to get to off Lake Huron.

Best place to take your boat, Pete will take good care of you and they've been doing it for around…read more25years. He's easy to get a hold of and puts his customers first.

From the owner: Sunburst Marine prides itself on customer service for all your boating service, storage, and sales…read moreneeds. We have year round service technicians to help keep you on the water. We provide indoor, heated and cold storage for all types of recreational vehicles year round. See us for your boating supplies and accessories. Looking to buy a boat, or sell yours, come see Sunburst Marine Brokerage Sales.

Dave is "Master" of the Chris Craft World! We purchased a 1962 16 ft Chris Craft Ski Boat. Our boat…read moreneeded some TLC and we found Dave-searching and hoping for the best place for Chris Craft repair/maintenance. We were not disappointed. Dave took on our project. He took copious notes on what he found, told us what he thought we should do, and then he got to work. We knew we were in good hands because we could see the passion Dave has for his craft. (His knowledge can not be challenged.) He covered every inch of the boat. When all was said and done; we were able to take the boat out on a nearby lake. Dave took us through the paces, showing us what he did and why, and how to "love" our boat in the future. He also tweaked our trailer so that the boat would have a safe journey home. We are now enjoying our boat on Lake Maxincuckee thanks to Dave.

Dave Moore is very knowledgeable in boat construction and repair. His over 30 years of experience…read morein NW Michigan is extensive in both hull construction and mechanical systems. Along with his barns full of parts, if he does not have what you need he can make if for you in his extensive machine shop or knows someone who can help. He is very generous with his time to help you solve what ever problem you present him......definitely a 5 Star company.

Used the boat a lot in the last month. Beautifully smooth going in and out of gear. Behaves better…read morethan it did when it was new. Thank you for the excellent work

After not being able to find anyone to repair or replace the lower unit on my older Johnson…read moreoutboard locally, I searched the web for anyone that could help me. After a few minute search I found Joe at Advanced Marine in MI (I'm in Mass). He happened to have exactly what I was looking for and I received a perfectly rebuilt lower unit for my motor. It only took 3 days to arrive from the day I placed my order! So happy with the price and prompt service. That was 2 years ago....Recently, my son managed to blow out the lower unit again ("I didn't hit anything" :-) ). I called Joe...and even though I was out of the warranty period...Joe took care of me. I sent him my lower unit and he gave me a great price on the repair! The rebuilt unit was returned to me in about a week! Try to find that kind of service at your local yard! Thanks Joe and team! (aka http://lowerunit.net ) One Happy Customer.

This Marina is a Scam! The only thing good is their Location. The Service Staff Sucks, it took them…read morethree time to try and replace an oil Gauge and it still doesn't operate and I paid for it twice. I had them Sell my Vessel and by the time it got delivered the shop had scavenged of everything they could that the Buyer wouldn't notice. Go Somewhere else!

From the owner: Walstrom Marine is a second-generation, family-owned company offering the highest quality full…read moreservice boating experience in Northern Michigan and throughout the Great Lakes. Specializing in selling and servicing the highest quality, freshwater boats in the industry, we proudly represent the finest boat brands, including Sea Ray, Tiara Yachts, Chris Craft, Pursuit Boats, MJM Yachts, and Ferretti Group. From new and used boat sales and brokerage to a full service department, from seasonal and transient dockage to winter storage, from parts to retail shopping... We have it all. Walstrom Marine wants to be your one stop shop for boating.