Originally was satistified with this location. I am updating my review now as we had a bad…read moreexperience. My wife's car was shaking when driving at a specific MPH. We choose Gerald's as we trust them. We dropped it off at night, so they could diagnose the issue. They called us and said after inspection it was a tire issue. We went ahead with the service as they recommended it. When they called us to pick it up, I asked if they were able to confirm if the issue was resolved. If not, we could have it further diagonsed and resolve the issue. They told me they do not drive the cars after installing tires. Odd as how would they be able to confirm if the issue was resolved? Continuing to trust them, we picked it up and our car. Unfortunately for us, we have two new tires and a car that still shakes.

2/26/26- I just reported a great visit on Monday but there's a little more to add…read more Sadly, it's not good. When I brought that car in a specifically said that I had brand new lug nuts on it and that I did want an impact wrench used on the car at all. Well, that didn't happen. I've now got some lug nuts that need replacement. When you look at the pics you'll see the damage. The fact that the paint at the top of the lug nuts has been scraped off also tells me that a shallow socket was used. A deep socket would never even come close to touching the top of the lug nut. Also, no attempt was made to keep the wheels clean. There are very big grease marks from someone's hands. That should have been wiped away. I'd use them again, but I'll also be sure to explain to them that this happened and that I wanted to be 100% sure it didn't happen again. And I'm dropping the stars from 5 to 3

Quick amazing changed tires quick will be using them all the time and will be sending friends and…read morefamily there as well

Every single person here was so friendly and helpful. I had to get my car towed here in the middle…read moreof the night and came back in the morning, it didn't take long at all!! I was so surprised by the fast service, so much better than the previous ownership. Again everyone was super friendly, definitely recommend this place!!

On a recommendation, I took my 2024 Subaru Ascent here to take a drywall screw out of a tire. You…read morelive in these new, booming neighborhoods, you can expect construction debris anywhere. So they are great to deal with, front-of-house and back-of-house (to use restaurant lingo). They greet everyone cheerfully, and they do fantastic work. Granted, my 'job' was among the easiest for a shop like this. But they took my spare off, locked it beneath the vehicle, and had the newly-repaired tire installed with the exact PSI. Rave reviews.

I go to Gerald's cause they're the best. Customer service and prices, no brainer…read more I called trying to see if I can set an appt for my car for an inspection since it reached a certain mileage. They don't do that, said first come first serve. So I'm on vacation but have a list of things to do and other appts, I arrived at 7:40 AM on a Tuesday, was told there's 14 cars in front of me not including appts, it wouldn't get seen til late afternoon. Tried again the next day, arrived at 7AM, 4th in line. Told them I was going to get breakfast and be back in an hour. They incorrectly put me down as a drop off. I came back when I said I would, they changed me to a "waiter", my car didn't get touched until 11:30, I did not leave until 1:30pm. So many "waiters" who came way after me were done way before my car was even touched. I fell through and they did nothing to apologize or try to make it right. I was punished for trying to make efficient use of time and get breakfast.

I had Southern Tire of Summerville mount and balance a new set of wheels and tires on my truck in…read moreNovember. I normally install and torque my own wheels, but they insisted on installing them. A few months later, when I attempted a routine tire rotation, the lug nuts were so tight that neither my impact gun nor a breaker bar could remove them. It took a two-foot cheater pipe to break the first one loose, and the second lug nut snapped during removal. I contacted Southern Tire, and they asked me to bring the truck in. While attempting to remove the lug nuts, their technicians broke 10 more lug nuts. I later spoke with another manager and technician who inspected the truck and agreed it did not appear to be a corrosion, rust, or saltwater issue. We discussed scheduling repairs, but after I dropped the truck off, I was told they still could not remove all of the lug nuts and that the shop would not cover the damage, citing a posted policy regarding lug nut and wheel damage. At that point, I had no choice but to repair everything myself. Over the following weeks, I removed both front hubs, replaced damaged wheel studs, pressed in new studs, and corrected all of the mechanical damage. During those repairs, I also discovered two rear lug nuts that were only finger-tight. The truck is now mechanically repaired, but I am still left with damaged wheels, uneven tire wear from not being able to rotate the tires, the cost of replacement parts and specialty tools, and many hours of my own labor. Mistakes can happen in any shop. What disappointed me most was the lack of accountability and the refusal to stand behind the work. Based on my experience, I cannot recommend Southern Tire of Summerville.

I cannot recommend this shop enough! Dennis was so helpful with ordering me the tires I needed and…read moresetting up an appointment for me over the phone. This can also be done easily online with their ordering and appointment reservation. I have a really tight schedule and work nights and Dennis was able to get me in first thing on a Monday morning. I was in and out in 35 minutes with four new tires. This is the fastest I've ever had work done on my car. Even though the business name only says tires in it, they also do other mechanical work. Dennis was super responsive on the phone so give them a call for any of your car repair needs.

Mavis Tires team at 1715 Old Trolley Rd in Summerville, SC did excellent job replacing old tires on…read moremy car! They were prompt, friendly, and professional, and patiently answered all my questions. I would highly recommend them!

Awful customer service definitely will not be back here. Came in and the long-haired gentleman at…read morethe front desk was extremely short with me. Wouldn't even make eye contact while speaking with me. Was unable to even get my vehicle looked at.

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

I drove around for a co of weeks and my a/c wasn't working properly and because money is tight all…read morearound I tried to deal with it. A couples of days ago I stopped in Zee's for a diagnostic test and decided to have them look at it. It was the best decision I made it was affordable, fixed in a timely manner and ofc excellent customer service. I've known Zee a for a long time so i knew he was trustworthy. I definitely recommend him to anyone looking for service to their automobile'. He's definitely worth the time and invesment. 10/10

Oil and filter change. Good on timing completions. Staff was…read moreknowledgeable and safety oriented for drivers. Added brake shoe job after inspection.

Not even three weeks ago I went in knowing I needed two tires and some front work done. They said…read morethat's fine they just had to order the tires. Asked if they needed to look at my vehicle to see what else was needed because I know I was gonna need an alignment too. They said no to just come back the next day. Went in and was told I needed to come back the next day as they needed to order more parts but still put my tires on without an alignment. A little over $1600 and two whole days wasted. Yesterday I was driving home from work when one of my brand new $173 tire blew. I took it back to the shop being as it hadn't even been 30 days. I got told that bad things happen and that there was no warranty for the tires I got. If I wanted a new one I would have to buy yet another tire. Years of business down the drain but with the new management the whole company has gone under. Wouldn't even recommend this 'repair' shop to my worst enemy

Helped me as soon as I walked in and had my tire fixed in 15min. Friendly fast service!!read more