Quoted $1,000 to run 10 feet of propane pipe to my generator (and I am digging the trench for…read morethem!). On the plus side, they have only let me run out of heating propane twice over the last couple of winters, so that's something I guess. They destroyed my Buderus boiler a few years back with improper settings (wrong orifice and pressure set wrong). The boiler sooted up so badly it couldn't be repaired. I guess $100 per foot for a simple copper tube was the last straw.

i cannot say enough bad things about Bantam Fuel. You can't make up some of the things they have…read moredone over the years, and it's on me that I have not (yet) ended things with them. Water in the basement . . ." you need a new hot water heater:" So they quote one that's an exact match for a $600 Home Depot product, for $1,300 for the heater alone. Well that didn't happen. And in fact the hot water heater wasn't even broken. When I asked the sales person whether his unit was the same as the Home Depot unit at half the price, he literally went missing. Hmmm, so now it's time for propane tanks for a generator. So in April they tell me one thing, a month ago it's something else. On the eve of the generator being dropped, it's two different things two hours apart because the building inspector set them straight. it comes down to two things: (1) their sales staff is incompetent (TONS of turnover, for sort of obvious reasons as I feel that these folks have to bait and switch as part of their job description) and (2) they are fairly shamelessly expensive. A $2,800 tank - at retail - for . . wait for it . . . $5,400. The reason? "We're a big company and we have to make money." That's a direct quote. Not to mention they decided that they will dictate terms to the customer. With no knowledge of any of this, when the electrician heard that Bantam Fuel was doing the tank . . his reaction. "Oh no, we do everything we can to avoid them." And, probably the least of it, 15 minutes on hold to speak to anyone. The CSR who finally answered - the only good interaction of the whole thing - apologized. "We're really short staffed". Yeap. And these guys want to do more around your house? Pest control? Plumbing? Most of this work, if what I have heard around is true, is just subbed out to others with a giant markup. You are now forewarned. Do as the pros do, like my electrician. Avoid this company at all costs.

J&M is a responsible, smart group that has done some first-rate installation and repairs for us…read moreover a period of several years. They installed heating/AC units, gave is a very fair price, did excellent work, and then they have maintained them with quick, efficient service calls. They have even offered us good advice on several matters that didn't involve them professionally. We like the staff here, never been disappointed, always been treated fairly. Give 'em a call.

I have been rehabilitating historic houses for the past 15 years--and in that time, I have used…read moremany service professionals for a wide range of repairs and installations. I can honestly say that this plumbing company is the very best I have ever dealt with. The plumber was immediately available, prompt, friendly, communicative, and very competent. His experience and skill were top-drawer and he completed tbe repairs quickly and checked them thoroughly. I was very pleased with the very fair price I was charged--and thrilled to know this wonderful plumber would be available for future work.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Overall, the service was okay. They got the job done, but communication and timing could've been…read morebetter. Nothing terrible, but definitely some room for improvement.

Were available within 2 days for a small job (replace a cutoff valve and reinstall a toilet after…read moreflooring work. Did a fine job, checked for leaks, all was good until we received the bill. More than $600 for less than 1 hour's work. Would not recommend unless you can't find anyone else.

Quote went up when they got here. The person I spoke with over the phone even called and double…read morechecked for me. They need to sort out what they tell people before they get to the appointment. I was out $75 because the quote was so high and that was the cost of the visit.

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

Very fast response time to initial message. Scheduling was…read moreeasy and then on time. Great work, super nice guy. And he did some follow up to further resolve an outlier issue. Highly recommend. He deserves your business.

Worse plumber ever. Made up lies about me because I told the truth. First of all he was late &…read moredidn't have courtesy to call. Every area he worked in was cleaned & cleared special for him to work. Ge flooded & damaged kitchen.There were no doggie pee pads or anything in his way. There was a new package of dog supplies near the front door, NEW nothing dirty. He is lying about 3 other plumbers coming. Absolute lie. I received several quotes but only had him come & now have to hire a good, honest, person to clean up his mess. I had a plumbing leak on second floor& things are tore up which i explained thing ls were a mess. Nothing was in his way to perform work. It is not garbage but boxes of things needing moved as upper floor & ceiling is tore up for major leak repairs. We are also downsizing & many boxes are going to goodwill. I explained all this to him. Just because he's a terrible businessman that can't be on time,lied about having parts & did poor repairs is no reason to act vindictive like a 2 year old & try to besmerch me. His attack proves he lacks temperament to provide service to his customers. What I showed him extra was additional work I would need after leak & damage is repaired. It only took a couple minutes & it would have been future work for him had he been any good. I got very little for what I paid. He didn't bring or replace part I called about. He didn't even have a bank account to send money to. What kind of business has no bank account? He did seem desperate for work having to come so far out of his area for work & not having dependable transportation. A simple call back from him could have resolved issues but that was too much to expect due to his character. Maybe he'll learn & mature by his mistakes so he builds a reputable business.

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

They showed up on time and quickly addressed the issue. I tried everything to unclog a pipe. He cut…read morecleaned out the abs pipe and replaced a problematic metal pipe section. Everything is flowing nicely

What a great group of people. They are hard working, fair, honest and always care about their…read morecustomers needs first. Price is price, running a business is expensive. Its about service and timeliness.

We are amazed at the professionalism of Minutemen. They installed a new furnace and replaced a…read morefaulty thermostat in the dead of winter. They were timely, fair and did the job right. We wouldn't hesitate to use them again, and would recommend them to anyone who needs a pro. Thank- you Minutemen!!