1. Tomarco

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    Fremont, CA

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    16 years ago

    These dudes are the best! Got into a jam and Javier got me going quick with a new pole and ceiling wire!!!

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (313 reviews)

    $$

    I had an order pick up today @ Lowe's in Fremont and Jesus in the pick up department was very…read morehelpful and put my purchase that was a bit heavy in my hatch back for me. Thank you Jesus, it was nice to have your help. Plus he liked my car.

    I came in looking for a few kitchen items, and one of the associates (an Indian man with glasses)…read moreapproached me and asked if I needed help. I did, and I appreciated him asking. I told him I was looking for a specific model of an item, and he said they could check surrounding stores for availability. Great. He then brought over another associate to help, but that associate said he needed the item number rather than the model name. The first associate repeatedly pointed to my phone and told me to look it up on the store's website myself. Aren't employees provided with handheld devices to look up products and inventory? If customers are expected to search for the information themselves, it would also help if the store had adequate cell reception. I couldn't get the website to load, and the associate acknowledged the poor reception and suggested I walk all the way toward the front of the store to get a signal. The second associate eventually walked away, and just as the first associate appeared to be leaving as well, he turned around and asked whether I have an air conditioner and whether I wanted to replace it. I said I have one but don't want to replace it. He then asked me why not, which I found unnecessarily intrusive. He followed that by asking whether I wanted to sign up for an AC maintenance service. I declined. I appreciate associates approaching customers and offering assistance, but there's a difference between being helpful and making a customer feel pressured and uncomfortable. I came in for help locating a kitchen item, not to be questioned about my air conditioner, why I don't want to replace it, or whether I want additional services. The interaction became uncomfortable enough that I was glad to leave the store.

    The Home Depot

    The Home Depot

    (277 reviews)

    $$

    Got some new Geranium bright pink hanging flowers and some new patio furniture for my upstairs deck…read moreand front porch. This is the best time to get new patio furniture. It is all between half to 75 off. At this point it is way cheaper than Ikea junk and better quality. I have a real hang up with patio furniture. It has to fit the space and I don't like real wood and I don't like glass and I don't like it when the chairs don't tuck under the table completely when not in use and I don't like it when you need cushions that you have to store in the winter to make them comfortable. I can never find exactly what I want - I didn't this time either - but at the prices they were giving this stuff away for I filled up my truck and went back twice. I put my new table and chairs together quick and it was painless. It makes such a big difference in enjoying my front patio and back balcony. My back balcony has rather tall railings - so I always wanted a bar height situation so I could look over the railing when seated - so now I have that. My geraniums hanging plants I like more than I ever could have thought. I can have a garden full of flowers but when I'm sitting in my living room or every time I walk through the front door these are what I focus on and constantly admire. I might put a few flower boxes in under the window. People in Germany do that often - I will have to build them myself as the exact fitment of them and size I obsess over. I will be back for a few fence posts and see if I can make that happen. Home Depot will have everything I need to do it.

    [[ Kids Workshop Review ]]…read more Every 1st Saturday (or sometimes even more), Home Depot offers a Kids Workshop for free to build something which they list on their website. For October 2025 it was the Haunted Candy Box. It was our first time doing it so I wanted to give a detailed review and some things I noticed when I went. 1.) Workshop location is OUTSIDE of home depot on the right hand side. I attached a picture to show the location. 2.) Although you have to register on the website beforehand, the event is relatively chaotic and they do not check. I think they get a set amount of kits and they just hand it out until they run out. 3.) When we arrived at 9am, the event wasn't set-up and a bunch of parents with their kids were watching the setup. I don't think they finished until maybe around 9:15am (setting up tables, getting the materials, kits, etc.) 4.) No Aprons available which was a huge bummer. Not sure why the didn't have any. Maybe Home Depot does not ship these aprons in advance and it's whatever is left-over from previous events. 5.) The Tables themselves are pretty tall and I think 3-5 year olds may be able to work on them a bit easier. If your kid is on the smaller side or younger, they may not be able to reach the table. I've seen other parents bring their own miniature table so their kid can work on the craft. 6.) Some parents just showed up and took kits to work on it at home which is not a bad idea in case you don't want to do it there. Overall, I think it's not too bad for a free event but I wish they were more prepared for it. One employee was also very rude at the event we went to and seem annoyed we were asking questions like "Where is the apron?" or "Do you have anymore hammers or screwdrivers?". She would just answer "No" and that was it. Ironically the younger employees were nicer and went to get more tools for us which made her interaction even worse.

    The Home Depot

    The Home Depot

    (220 reviews)

    $$

    Noel is the rainbow brother thats always making sure my visits to Home Depot (for pick ups or…read morereturns) is smooth and quick. His positive energy and can-do attitude always make you feel like you are in good hands. I always appreciate his efforts to go above and beyond because that is why shop at Home Depot.

    If I could give this place zero stars, I would!!! The…read morecustomer service and lack of urgency were beyond disappointing. We came in at 10am to purchase a Father's Day gift,a grill. We already knew exactly which one we wanted, so this should have been a simple purchase. It took four calls to the Garden Center and one employee physically walking over there to try to find someone to help us, all with no success. After waiting 40 minutes, my husband went to the customer service/returns desk for assistance. There were 4-5 employees standing there chatting, and not a single one acknowledged us during the entire time we waited. We were told someone needed to either bring the grill down from the rack or retrieve it from a pallet in the back. What was particularly frustrating was that there were several employees available yet they chose to send the woman to handle the task alone. This isn't about questioning her capability it's about common sense and teamwork. We then spoke with another employee who repeatedly tried to convince us to purchase the floor model that was already assembled. I'm sorry, but if I'm spending $700 on a grill, I want a brand-new product straight out of the box. The fact that my purchase seemed like an inconvenience to the employees doing the job they're paid to do is not acceptable. After nearly an hour of waiting with no resolution, we decided to leave. We drove to Lowe's instead and received outstanding customer service. Not only were the employees helpful and attentive, but they even offered us a complimentary gift. We were in and out within 25 minutes. Ironically, at Home Depot, one of the first things they asked for was our ID so they could sign us up for a credit card. How about helping customers complete the purchase they came in for before pushing credit card applications? Extremely disappointing experience. We won't be returning.

    Tomarco - buildingsupplies - Updated October 2026

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