I moved to Coppell about 5 months ago and live by Tom Thumb. I have a few comments regarding this store, I bought frozen spinach (signature brand) and found a piece of wood in leaves- took it in to the store with photos and costumer service just said "Sorry- I've never seen that before". That was it! so I politely walked away. Second, I bought queso dip from the deli and found plastic in it- like the corner of the bag that was used to pour the "store made" cheese in. Third, I ordered a cake for my son on Tuesday and was told no one from the bakery was there to assist (a young lady from costumer service helped). She took a photo of the cake I was asking for on her phone and said, she would leave this for the cake decorator in the morning and said I would receive a call on Wednesday to finalize my order- I never received a call. I call today (Friday) to make sure I can pick up my cake tomorrow at 8am for my 5 year olds party. The woman at the bakery was incredibly rude- said it was my fault they did not have a photo of the cake, I should of left more information and I need to come in to fill out order form again. I will not be coming back to this store. I will be going to Kroger down the street. Very disappointed by the costumer service and poor attitude of the associates. read more