I rarely write reviews, and I rarely take my car to a mechanic as I often do my own work…read more Yeoman had TREMENDOUS communication, up front pricing, and very knowledgeable. They were very detailed and did not try and oversell me anything. I will be back if I need to bring my car to a mechanic again!

I feel a very racist presence in that place, no one was truly friendly. They all had this fake…read moresarcastic smile like they don't like helping black people. The technician that works there looked at my vehicle outside, and all he did was lie. LIE LIE LIE!!! I am never going back to that place again.

I drove down from Kalamazoo for a Toyota Sienna at an incredible price. After getting home, and…read moreafter the rain storm ended, I heard a funny sound because it was quiet enough outside to hear the engine. Turned out the water pump needed to be replaced. Amar drove up to pick up the car, fixed it, and drove it back to me! Incredible customer service. So grateful to have this car from this company!

Ive gotten two cars from Image, and I've gotten multiple repairs done here too. Chip is always very…read morehelpful, and the mechanics are great.

I was sitting in the parking lot at Kroger on 24 while reading a book and minding my own business…read more My wife was shopping and I was chilling as the air conditioner of our BMW purred like a happy kitten. I sensed another vehicle backing into the space in front of us. It was a big farm truck with a large tow bar sticking out about a foot from the bumper. I yelled and tried to honk the horn. You guessed it ....crunch!!! Within a week all was well. The BMW body shop coordinated with the farmer's insurance company and made the repairs. They even washed the old buggy! Good work BMW!! Special thanks to Scott High!!

Had to make an emergency stop due to alternator failure while traveling from OH to WI…read more Exterior: the exterior of the facility was very clean and presentable (even with all the snow piles everywhere). It was easy to find as well as get into this location. Interior: the building was very clean the service department was easy to find as soon as I walked in the door. The wait area had a selection of different sized tables at which we were able to sit. There was also a little area set aside for watching TV and there was even an area with toys for the children. Two computers were set up for customers to use. There was also a nice area with a soda dispenser (free) and coffee (free). A vending machine with snacks was close to the waiting area. Staff: each member of the staff with whom I interacted was very polite and professional. They kept me up to date with the repairs and checked to make sure we had everything we needed. Since it was close to lunch, they even offered the shuttle service to take us to get something to eat. Wi-fi: we were able to use the free wi-fi without issues and it was very reliable. Repairs: they were able to repair the vehicle in a reasonable amount of time, especially considering it was a roadside emergency. I have had no problems with the alternator since repairs. Overall, I am extremely happy with this location. They were understanding and able to get me in on short notice. They were able to get the repairs done so that we could get back on the road and complete our trip safely. I would definitely make this my primary service center were I to live in the area.

I just bought a gently used 2018 Chevy Spark LS from here, and I couldn't be happier. I needed what…read moreis basically a new car, but for less than 10K. I found my new car listed online, called and said I was immediately interested. They were super fast, efficient, and helpful despite my being grouchy. (I was worried about work stuff that day.) Their customer service was amazing from beginning to end. I have free car washes now, which is cool. This experience has turned me from a devoted Honda customer of 12 years to a new Chevy advocate. P.S. The car runsnjust as well as a Fit!

We bought a new Silverado and a new Blazer EV from these guys…read more Thinking maybe we found an honest dealership. Was I ever wrong, they have had our Blazer now for over a month with no end in sight. The Blazer is dangerous; it locks up the drive motors randomly and at times that could kill someone if I was in a high traffic area. It stops so hard that it dislocated my right thumb. The kicker here is the fact they refuse to do what's right and help us with a vehicle. This dealership is crap, they do not care once they make a sale. They act as if you're a headache and want you to go away. Don't expect anyone here to have morals, they do not even know what that stands for. This will be our last Chevy. After 45 years of buying Chevy trucks and cars we are done.

Always pleased with my car services!! And my free car washes over the years. We got 2 cars at the…read moresame time and we are still pleased 2 years later. Would recommend .

GREAT experience at Preferred Auto yesterday! Steve K. was super to chat with...showed me so much…read morekindness and such a low-pressure young man! Alex, the manager was terrific - also very friendly and honest. I would definitely return here for future needs. Thanks so much, guys!

Do NOT take your car here. I brought my vehicle in for service, and shortly afterward, I began…read morehaving issues I never had before--specifically with the tire pressure system, ABS, traction control, and cruise control. Come to find out, a tire speed sensor line had been cut. When I brought this to their attention, they completely denied any responsibility, despite the fact that none of these issues existed prior to their service. Months later, I took my car to a different, more trusted dealership to have my front brakes done, and they discovered that the original repair shop had also removed my wheel lock key (which had just been replaced and paid for), leaving me without it--and again, no accountability. Bottom line: this place will do the work, cause additional issues, and then wash their hands of it. You'll be left frustrated, out of money, and forced to pay even more elsewhere to fix what they caused. Save yourself the headache--go somewhere reputable that stands by their work.

Contacted them very serious about purchasing an Escalade V Series. They were terrible with…read morecommunication and couldn't answer simple questions. When I asked for a quote, they quoted very high down payments with very high monthly payments, but refused to answer what the interest rate was. After pushing several times, the guy comes back with 10% interest. I think they just want that thing on their lot for attention. They pretty deliberately chased me away. Pretty confusing...

I have had a few cars to H&M repair for various repairs and always had top notch service from them…read more Everything from sensors to catalytic converters over my 10 to 15 + years of Mike repairing my car. I think very highly of the owner especially since he saved me from going to a dealership. I was warned that my compressor could be out but I asked the owner if we could start simple and he was comfortable with that. Sure enough a bad relay was to blame for me not having AC. He is very reasonable with his parts and labor charges if you compare them to a dealership.

I called the owner mike on a Sunday afternoon hoping to leave a message or to catch him in the shop…read moreto set up some auto repair, he answered and proceeded to be rude as can be and cuss me for calling on a day he was not open. I had called on a recommendation from a family member who had taken their vehicles to him exclusively for many years but after the treatment I received not only will Mike not recieve my business he will also be losing the longstanding business of my friends and family. Anyone who will treat a new perspective customer with that level of venom and disrespect obviously has all the business they can handle. I would never take a vehicle to this supposed professional because professionalism is the furthest from this "gentlemans" business model.

First started coming to Russ Moore years back when CJ engines built the engine for my hot rod. Russ…read moreMoore built the matching Transmition. (383 and transmition still running after all these years.) then, a few years later, Russ Moore rebuilt the transmition for a Minivan I was driving to Florida. (Transmition and MV still running after all these years.) So when a freind needed his transmition rebuilt, Russ Moore is where I sugested. And that was where he went and was well treated. So now, when I needed a transmition for a near antique vehicle, Russ More was beyond a doubt my first and only choice! And in the future, should I need another transmission, I'll be back! Many thanks.

Great service and fair pricing. John was easy to work with and communicate with. He was very up…read morefront with the expectations and the warranty is great too!