I called to politely ask about a watch battery to be changed. I was told $18.99. Then I asked if…read morethey were open around 1pm-2pm? The lady said yes. I went back on Friday and nobody answered the door! Rang the bell four times and called twice! No answer. Then the third call, a lady answered and said she was in the bathroom for 15 minutes, while I stood outside? POOR customer service! No employees in the store! No repair worker on duty! Poor customer service!! The store looks bankrupt! Save your money- find a better jeweler. .

Went there to get batteries for my two watches the woman who waited on me was very personable and…read moreit only took about 10 minutes I'll definitely be a return customer!

Everbody in the entire store is always welcoming and helpfull.Judy and Randy have gone out of their…read moreway to make sure we always get attention to detail for both service and purchases... Thank you....Sean

My fiancee and I couldn't have asked for a better engagement ring purchasing experience than the…read moreone we had with Renee of Roberts Fine Jewelers. As an active duty enlisted military member on a tight budget the whole ring buying process was very daunting to me. My girlfriend (at the time) was also nervous about the formality of the ring shopping experience. That all changed once we sat down with Renee. She was so kind, patient, and attentive which made it so relaxed, comfortable, and easy that my girlfriend never wanted it to end. Renee was not pushy whatsoever but was always available throughout the process. She gladly worked with me to ensure I got the best price possible and addressed every concern I had along the way. I highly recommend anyone interested in taking the leap to go straight to Roberts and ask specifically for Renee.

I had my 20-year-old tanzanite ring resized at this store and was disappointed with the outcome…read more The center 2.5-trillion-cut tanzanite was not removed before resizing, and a few hours after picking it up, the stone fell out. I later discovered cracks and chips in the exact areas where the prongs had been holding it. I provided photos of the damaged stone and the empty setting. In addition, I sent a copy of the original appraisal certificate to help resolve the issue, but the store DECLINED to REPLACE the STONE or Offer ANY COMPENSATION. I understand that mistakes can happen, but this was a meaningful piece to me, and damage could have been avoided with proper care. I hope the store will reconsider how they handle delicate stones in the future. VERY Disappointing Experience. I would not recommend using their repair service.

I've never had anything but good experiences coming here. I am a local, and they have always made…read moretime for me. Whether it's changing a watch battery, resizing a necklace, or picking out something new. Great people and very friendly.

We were referred here by our waitress at Uncle Bills Pancake House. The main center diamond of my…read morewife's engagement right was loose. We are on vacation and didn't know where to go or trust. So we took the advice of our waitress. We are so glad we did. We showed up a little bit after opening. The jeweler was not there so we left and came back. The woman at the counter remembered us. She took our ring back and he tightened it right up in a about minute. Best thing he didn't charge us. Now the stones are tight, ring is back on my wife's finger where it belongs and she is super happy. So great day. We will be coming back!!

Been our jeweler for years. Mr. Stecher is always courteous…read moreand with a smile. Repairs done in a timely manner and a reasonable price. Check out their jewelry displace. Beautiful!!

From the first time we walked into this jewelry store, the man behind the counter gave us a big…read moresmile and welcomed us in ! His name is TOM, and I Kid you not...he treats you as if you have known him for years as a good friend.! Very helpful, and took care of Bill's watch repairs with ease. When we went back again within a few weeks; again, he greeted us and remembered our names. That says a lot about great Customer Service !!! He doesn't try to sell you anything, you know what you are looking for ... he is there if you see something you like, he is not pushy at all. Just a great guy, Really! About the store... location is right off a main road ... plenty room to park.. all items are clearly marked with the price so you don't have to guess how much ... and looks like prices are pretty much reasonable too. If you need something special and he does not have it in shop just ask, he may be able to get it for you within a week . All in all,if you want the feel of how it used to be shopping in the 1960's ..and someone you can trust...especially with jewelry..... Go see TOM ... he's sure to please !!

Nice, friendly service. Reasonable price. Would definitely use again for watch battery or other…read morewatch or jewelry needs.

Great service, beautiful one of a kind pieces. Will definitely go back again. Conveniently…read morelocated in Central Square in Linwood.

Please do not purchase jewelry from this establishment. Went into the store to buy a gold boy head…read morecharm for my charm bracelet. Showed the salesperson the other heads on my bracelet, specifically showing the size and thickness of the gold charm I wanted to purchase. The charm with engraving was $650 plus tax. I went to pick up my bracelet and noticed the charm was only 1/2 as thick as the charm I showed her. The salesperson said if I wanted a charm as thick as my other charms I would need to pay an additional $238. The salesperson ordered the wrong charm. The salesperson made the error they would not correct the problem unless I paid more money. I also asked them to give me a price on a custom made bracelet before I had the issue with the gold charm.. She said it would run between $3000-$4000. Few days later she called to say it would cost $4900. Her estimate was so far off the original number. Went to another jeweler and got the same bracelet for $1100 less than their price. When I told them I would not be purchasing the bracelet because I got a better price. The response was why didn't you let us know, we could have worked with you. So the original price was an inflated price. This is a terrible way to do business.

Very nice people, good service, in the Tangiers Outlet shopping area in Atlantic City tell Sara we…read moresent you

Needed my wedding ring retipped, and a gold necklace repaired, Wow! what a beautiful job they did!…read moreSarah was so nice and accommodating and her jeweler Hong is a master of his trade. The price was fair, and I will be going back! Highly recommend! Thanks Sarah

I love to end my Atlantic City trip with a visit to Design Jewelry. Robin is such a friendly and…read morewelcoming person. She is helpful and does not push you to buy something like I have experienced on the boardwalk. I am confident I am getting an authenitc piece of jewelry that is exactly what she says it is which is also not what I have experienced on the boardwalk. I always walk out with a beautiful piece of jewelry to remember Atlantic City by.

I love this place! Cannot recommend it enough…read more So, I bought a Tissot T-Race watch about 8 or so years ago on a cruise. Not the best watch, so after a few months it quit working, and I figured it might be the battery. But then took it to an "authorized" Tissot repair shop in Cranberry, PA and even with the new battery it died a couple months later. I almost gave up on it, until I met Robin. While in Atlantic City, I walked into Design Jewelry and was warmly greeted by Robin and by the end of the visit I felt like family. I explained my situation and she suggested not only replacing the battery but having a look at the engine to get a better idea of what we were working with. Not only did they fix the watch, but aside from a battery replacement every 2-3 years, it has been working flawlessly. I trust no one else to fix my watch and have been mailing it to Design Jewelry ever since just to have the battery replaced. Thank you so much for the exceptional service and consistent care! Highly recommend!!!

Took in several watches to get new batteries plus to resize my wedding band and engagement ring…read more Great customer service and my rings look brand new and are so sparkly and fit perfectly!

I needed to get some work done on some jewelry and Natalie's was the only place I called that was…read moreable to both do the work and have it done in the timeframe I needed. Friendly, fast and expert service. They also clearly were not trying to up-sell or to inflate the cost of the repair work; on the contrary, they provided options at various costs - professional, honest and they did excellent work. Highly recommended!!!

Awesome watch store located in the Quarter section of the Tropicana. I've stayed at the Trop a…read morebunch but never stopped in this store. They have a small selection of sunglasses which honestly what drew us in to the store this time. They have an awesome selection of watches here. Plenty of brands and styles of each brand as well. They had a decent amount of sales and discounts too. The sales lady was very nice and accommodating. Great sales person.

I've had two mechanical watches repaired using Time after Time. Both repairs and service were done…read morecorrectly and the watches work well. Takes about 8 weeks.