Well, I called to get a tire put on. They are very rude and They told me to drop it off. They can…read moreget to it when they have time so I dropped it off on a Monday. Went back on a Thursday still wasn't done I understand they're not a maintenance shop, but they do offer this service when I walked in on Thursday there was no one in the shop and they were just standing around talking this place, definitely needs new employees will not be going back

Typical corporate nonsense:  I spent a WHOPPING $700 + on a…read morehelmet to protect myself while riding (this is full price by the way, good luck ever getting the specific helmet you want on sale), and Cyclegear put this expensive order in the hands of FedEx for shipping purposes. After a few days the tracking information shows that it is stalled and not moving between destinations. When I contacted FedEX to find out what's going on, they freely admitted that the shipment is lost and at some point between transfers was not scanned in, even though the trucks that were moving it reached their destinations. They informed me that they could do nothing unless Cyclegear submitted a claim or a ticket on behalf of the delivery.  I contacted Cyclegear to get them to resolve this issue and of course, they pulled the same old Corporate nonsense. "we can't do anything about this. I don't know what FedEx is talking about. We can't submit any tickets. I don't have access to those systems." yadda yadda yadda. just stonewalling me while holding over 700 of my hard earned dollars.  I then explained to them that the North Charleston Store here appears to actually have the helmet in question in stock, and that I would just go and pick my helmet up from that store's inventory. just refund me for the Helmet i ordered and I will repurchase there since it's available. i PAID for this helmet in full. you HAVE what I paid for. just let me pick it up since your shipping failed.but no. of course not. Cyclegear sees fit to take my money and give me NOTHING AT ALL in return. No recourse. Cyclegear is taking no action to resolve this, just leaving the lost helmet eternally in limbo with FedEx and offering me no compensation. Something that would be so simple to solve becomes impossible because some stooge in an office hiding behind a phone is too lazy to fix it.  This is a lifelong boycott. I am an avid motorcyclist who lives covered in motorcycle gear, and I will never spend money with Cyclegear, Revzilla, J&P cycles or any of their puppet shell companies ever again. And if that helmet ever does arrive (which I seriously doubt it eve will, FedEx was clear on this) I'm immediately returning it. You will never get my money again, because you lack the basic skills to deal with simple situations in a fair and courteous way, and that is unforgivable for a retail business.

Purchased my 1st side-by side here, Kawasaki Tyrex S4. Greg and Kyle are very knowledgeable with…read morebrand. Riley in finance knows her job and is able to work with 3 finance companies. Everyone there is honest, reliable and friendly. Good people!! Will be doing more business with them!

Customer service here was superb. I recently purchased a CFMOTO U10 Pro from them and they made the…read moreprocess smooth and stress free. Greg, Westley, and Matt all made me feel comfortable and satisfied with my decision to conduct business with them versus other dealers that were closer to my location. I would do business with them again and I would recommend them to others.

My friend Rita bought a 2025 Spyder , from Paul and I was upset with the price, and I wrote a not…read moreso pleasant review. But Paul was able to give Rita a better price, She was happy and so was I, there was a dent or something above the dash and they ordered a new part and installed at no cost. I have been getting my bikes repaired there for yrs, and they have always helpful. Service dept, very professional. I was a little upset in the beginning with Rita , purchase but like I said earlier they made it right. We will continue to do business with them, so we are happy with the overall great service. Thanks Paul for your help and professionalism , though the whole process. Joseph

Came in 3 weeks before Christmas to purchase a new bike. Walked around for 20 minutes, stood next…read moreto bikes, looked for help. Nothing. Sales people sitting at desks looking bored. No one approached or asked if I needed help. Was between a GS and a Multistrada. Left and bought a new Triumph. This place is as bad as I had heard

I called and made an appointment for a service on my Sea Doo jet ski a week in advance. I get there…read moreon Saturday April 25 2026 and my appointment is not in the system. I have to give all my information again and was told they would not get to it today since the technician is out. No problem...I was told to leave it out front and that it would stay there for 5 minutes as they would move it to a more secure location. I left and came back two hours later. My ski is in the same location. I hooked it up to my truck and as I'm leaving I call the service advisor Bryce to let him know that I am canceling my appointment and taking my jet ski. His response is ok. I told him I'm taking this ski and no one even stopped to asked me what the hell am I doing. Bryce never comes out of the building.

I worked with Kyle to buy a new Kawasaki ZX-10R. Neither he nor the sales manager were pushy in the…read moreslightest. They were very accommodating to my need and what I wanted to do with this purchase and it was smooth sailing. Would absolutely buy here again.

I motorcycle here. It's unfortunateThis is the only place in Charleston to buy a triumph…read more I will not be going back. have bad attitudes and are not helpful.

Bought a Triumph Tiger 1200 GT Explorer from these guys. LJ and Craig were excellent…read more Gave me the price I was after for my Triumph Trophy and fitted the accessories I wanted on the Tiger. One constructive comment would be to not charge for fitting of accessories when buying them with a new bike, that way customers would be more likely to buy more accessories at the same time. Would I go back - oh yes, already gone through the 1k milestone on the bike, so next stop is the second service at 10k. Hopefully see them then.

Awesome place with incredible work I went in for a part and…read morethe gentleman there was very helpful and polite He showed me some of the bikes they have there and from the mechanics to the paint work these guys are definitely pros

From the owner: We specialize in creating and working on custom baggers. Our customer service and expertise is bar…read moreto none and our customers get great prices, service, and the best results when using us.