I am documenting my experience with Depot Auto Sound in White Plains, NY for anyone considering…read moreelectrical or custom installation work. The job was clearly defined before the vehicle was dropped off. A written scope and a detailed technical specification package were provided, including step by step instructions, photos, and reference examples. The expectation was straightforward execution. That did not occur. The work that was performed was inconsistent, out of sequence, and in multiple areas incorrect. A primary example was the handling of the main power run, where 2/0 cable was specified but an improper step down to 4 AWG was used instead. The firewall penetration was also left undersized with sharp edges, creating a foreseeable risk of cable damage. Equally concerning was how the vehicle was handled during the process. The shop, under Harry's direction, was aware the vehicle was scheduled for a two day window, with a return visit planned after a bumper installation to complete the remaining scope. At the time of pickup, the vehicle was not road worthy. The horn system was disconnected, and the driver side fender and wheel well liner were left disassembled. The vehicle had to remain for a third day. On the third day, after confirming pickup in advance, the vehicle was found outside in the same condition with no meaningful progress made. At that point, I began reassembling the vehicle myself in order to make it safe to drive. Assistance was only provided after escalation. There were additional unnecessary disassemblies as well. A rear fender was removed without any work being performed in that area and had to be reinstalled. The front wheel well and fender components also required reinstallation after correcting the cable routing. The only work authorized outside the primary scope was a review of horn wiring, and that was clearly stated to be at the end of the project only if time and budget allowed. That sequencing was not followed. As a result, I had to: - Remove incorrectly installed wiring - Re terminate 2/0 cable - Source and install proper glands - Correct routing and protection methods - Reassemble vehicle components that were unnecessarily removed The billing totaled $3,080 based on a claim of 18 labor hours. Based on direct observation and documented activity, that billing does not align with the work performed. The vehicle is equipped with a 3 channel parking mode camera, which documents when work was and was not taking place. That record does not support continuous billable labor across the claimed duration. Harry has pointed to experience as a justification. Experience should translate into controlled execution, adherence to scope, and accurate billing. That standard was not met here. Attempts were made to resolve this directly with him. Those efforts were not productive. The outcome is that full payment was made, and additional cost will now be incurred to have the work corrected by another shop. This experience reflects issues with execution, oversight, and billing integrity at the management level. Anyone considering similar work should take that into account.

I had Harry install and manage my rear dash cam wiring, but the job was poorly done. He used zip…read moreties to attach the rear dash cam cable to the gromet where the wiring harness is located for my back lights. The cable was getting pinched when closing the hatch and under where he left the exess. He claimed it's fine for the wire to get wet--which is not correct. The work didn't meet my standards, and the job wasn't worth the $150.00 I paid. When I asked him to fix or undo it, I was told it would cost an additional $75 to undo the work and he told me my employees don't work for free which I found very disrespectful. At the end I had to go to another shop to get the dash cam wiring redone.

Customer service is all about backing up your marketing. Rob is a man of his word. Responsive,…read moretimely, professional and efficient. Very rare qualities in this county. Highly recommend.

Rob was a pleasure to work with. He went above and beyond to install the right interface for my…read more2010 BMW 535i to accommodate a backup camera and Apple CarPlay. His commitment and dedication is unparalleled. After reviewing a few providers reviews and installations gone wrong I selected Rims Audio as he had all positive reviews. Rob reviewed the specs of my vehicle did some research and found what we thought was the appropriate interface for my vehicle. Unfortunately the first unit from the manufacturer was faulty and the second unit was unstable. Rob offered to give me a full refund and uninstall the unit but after doing more research identified another manufacturer. The new unit works flawlessly.

Thanks very much to Jose and the team for hooking up my new car with some window tints! Very…read moreprofessionally done, car looks incredible. Definitely recommend this location to everyone looking to make modifications to their vehicles. Best believe I will be back!! UPDATE: The team has once again done modifications to my vehicle and AGAIN the service has been great. Had a good chat with some of the employees. Great. Thanks again.

I really wanted to like this place, but my experience was a masterclass in disorganization,…read moreindifference, and wasted time. I called a week in advance and told them I'd be coming in Monday morning to get sound deadening installed in the front doors and wheel wells of my station wagon. I even told them I already had the materials. They said "come in at 9." Simple enough. I took time off work and drove from midtown Manhattan all the way to their shop near Fordham University. I arrived at 9am -- their posted opening time -- only to watch the staff stroll in around 9:20. Then I had to wait while they dealt with a customer whose Bluetooth they'd installed incorrectly. When I finally spoke to the manager, I showed him the parts, explained the job, got a quote, and headed back to my office -- another $60 cab ride -- trusting they'd do what they said they could do. Ninety minutes later, they called to say they couldn't remove my tires because they were "on too tight." They didn't have the proper power tool to remove them. A mobile audio shop that can't remove wheels for a job they agreed to do. I asked if they could find a tool somewhere. They couldn't. I asked if they could at least do the front doors -- the part that didn't require touching the wheels. They said no, because they "already had other cars" and mine was now sitting in the street. So I took another $60 Uber back to pick up my untouched car. $120 in transportation, half a day of work lost, and absolutely nothing to show for it. They didn't even bother to do the portion of the job they could have done. I'm sure they have a couple of things they do well, but the devil‑may‑care attitude, the lack of basic tools, and the complete disregard for my time means I won't be returning. If you value professionalism, reliability, or even the slightest respect for your schedule, look elsewhere.

Called and spoke to Paul. Told him my surround sound wasn't working but the existing Bose system…read morewas old and outdated so I wanted to replace it entirely. He said he would have to schedule a visit for an estimate and would get back to me. Never heard from him again. My house is 1/2 mile from their shop. Oh well, probably dodged a bullet judging from the initial service.

Lou and John took incredible care of us -- I feel like I have a new car! They went above and beyond…read moreand were so accommodating. They fixed the passenger door of my Q7 in addition to a phenomenal detailing job. Pricing was totally reasonable and well worth it. Planning to use Sound Dimensions on a regular basis now for car washing/detailing. Thank you, thank you!

Below satisfactory service, long waiting. High price. Not treated with respect. Had to return in a…read moreweek to pick up car.

While I was disappointed that I couldn't work these guys due to the budget I gave, but I wont give…read morea negative. So heres a rating based on the them responding.

I spoke to many diagnostic guys about my car and lewis was the only one that really knew what was…read moregoing on. And he helped me tremendously.. saved me money!! And got my car back !! Aplus for lewis!!

From the owner: Apple CarPlay Mercedes Programming…read moreAudi VW Programming Electrical Repairs Navigation Radios Keys and Programming Remote Starts Adaptation and Coding Calibrations Component Protection Diagnostic ECM Software ECU Software Hardware Installations Key Coding Retrofit SVM and Activations

Been coming here for years. Never a disappointment. Staff is friendly and well trained. Highly…read morerecommended!

Always high quality washes. They have done my window tints for 3 different cars I've had over the…read moreyears and the owner is very friendly. I like that it's hand car wash so it doesn't scratch my car!