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    TMF Services

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    AIS Installations

    AIS Installations

    (25 reviews)

    I am giving the company 1 star. If possible, I would give it 0 stars…read more On November 4, 2025, AIS Installations came to my home to install a fence. It was my third time working with the company. I recognized the installer, Leo, as the person that installed the second fence. This third project was to install a gate, a fence on the side of the house, and a shorter fence along the back. Once completed, I would have an enclosed patio area in my backyard. The job was not finished on the 4th. Leo informed me that he would need to get permission from the city to enclose the back area...that is, to connect the two fences. Leo said that he would contact the city, and then get back to me. Again, this was my THIRD time working with AIS Installations. It was my second time working with Leo. There was the expectation that the installer would be honorable. I didn't hear back from Leo, so I contacted him on November 6th. Leo responded, "As long as I don't have anything on for Saturday I will stop by then should only take 30 minutes." Since that time, I received multiple promises to complete the job, but no follow through. There was access to the backyard. The gate was kept unlocked. If needed, there was also open access from the other side of the house. All month long Leo would promise to come out, but then not show up. I spoke with David, the installation manager on November 14th. He informed me that the job would be completed on Tuesday, November 25, 2025. As of today's date, November 30, 2025, the area still has not been enclosed. Lastly, Leo cut down my neighbor's tree. It was a White Wonder Flowering Dogwood. (I originally thought it was a hydrangea tree.) This was reckless behavior! The tree was clearly on my neighbor's property! Leo's excuse was that it was a weed, and that I gave him permission to cut it down. Both are fabrications. It was a fully grown, tree. Even if it were a weed, it was my NEIGHBOR'S weed. I did not, nor could not, give permission to cut a tree (or a weed) that wasn't mine. If necessary, the fence should have been moved over a few inches. My neighbor came onto my property upset, even though I did not authorize the tree being cut down. To quiet the situation...to diffuse the anger, I paid for the replacement of the tree. AIS Installations management was informed about the tree being cut down, but chose to ignore it. There was no offer of compensation to my neighbor. No apology was given. My recommendation would be to run, run, RUN from this company!! If a 3rd time REPEAT customer is treated in such a poor manner, how can they be trusted? There is a clear lack of integrity and professionalism with AIS Installations. There is no honor here.

    These guys are very professional and everything goes through Home Depot so I was able to use my…read moreHome Depot credit card and get 2 years of interest free financing. My vinyl fence came with a transferable lifetime warranty and a good warranty for the labor. My fence looks great and it was a pretty short wait to have it installed. I would definitely recommend this company to anyone needing a fence.

    TMF Services - fencesgates - Updated May 2026

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