This company exceeded my expectations. We scheduled for routine maintenance going into the summer…read moreso it was not a rush but he did say when making the appointment that he would try to squeeze us in if it was an emergency. That consideration is simple, but goes so far and is virtually unheard of. He was ahead of schedule, friendly, knowledgeable, and paid attention to details. I will absolutely use this company in the future.

I reached out for service but never received any follow-up, call, or estimate. Because they didn't…read morerespond, no interaction happened and I hired someone else." I contacted them but never got a follow-up or call, so no interaction ever happened."

Woke up on a Monday morning to find the main water pipe leaking from my garden bed, it looked like…read morea natural spring. After calling 3 different companies who "didn't think it was an emergency" I called Richter Excavating, they arrived the same day and a day later I had a quote. They were able to squeeze us in between other jobs. My wife and I are very thankful for their quick response, they were very friendly and polite. Will be my go to service.

Update 09/26/20: I met with Lorenz today. He was on time and very professional. Unfortunately the…read morework I was needing completed was beyond the scope of what they do, so he was respectful of everyone's time and let me know that promptly after seeing for himself what the issue was. Update 09/24/20: I did receive a call from the same admin this morning. She did reference my posted review. I was able to schedule an appointment for this weekend. Original 09/24/20: I would love to be able to give a firsthand account of their professionalism AND quality of work. In fact, I did reach out to them originally because their reviews on Google are overwhelmingly positive. Unfortunately, after two calls out to the business to request an assessment and estimate for a home I'm under contract to purchase, and being told twice I'd be called back with the field person's availability, I've not received a callback. I was told both times he would only be available evenings or weekends; I told the admin with whom I spoke that that's fine as I'm fairly flexible. Still, I explained on the second call I made that time is of the essence in my situation (inspection periods only last so long) so I asked that they either let me know promptly when he might be able to meet me, or just tell me he doesn't have time so I can reach out to someone else. Still nothing--and I was made to feel as if I was wasting the admin's time judging by her tone of voice and not saying "goodbye" before disconnecting the call. They may do good work, but if you're looking for responsiveness and professionalism, look elsewhere.

In 2015 we had this company out to access our system. We never owned one and he was to look at it…read more When he arrived he took the cover off and said we had a root growing into the system. He cut the "root" but it was a warning system for the septic. It was an error, we didn't know anything about the warning system so we let it go. He left, no charge. I'd hope not after cutting my wire. Fast forward 7 years, we are getting called from a collection agency to collect on that visit. NEVER NEVER NEVER will you get my money. They have been trying to collect for 2 years. Admit your mistake.

never showed up after scheduling time. did not call back either after saying they wouldread more

Well I'm must say that this company is the poorest service I have ever seen in my life. The dude…read morecomes to my house frist of has a bad attitude I've ever seen so then he was told what the promblm was has a plumber he should have known so he fixed the cold side. Of my sink and got in his truck split has fast has could did even turn on the hot side too check it out and it blew what a joke this company is I will never ever use this company nor should anyone plan joke .

We sold our home and, during g inspection, found out our septic tank was too small. W&W fit us in…read morewithin a week. They were at the house at 8am and had the tank in for the county inspector by 11:30. They made sure to be VERY careful aroung the deck and my landscaping. Cleaned up really well and move the excess dirt to a place in the back of the property. The 2 workers were extremely professional and even answered any and all questions I had about what they were doing (poor guys had me watching every move - very interesting to watch). The Backhoe operator was extremely skilled and took extra caution. Charges were EXTREMELY fair and they did an amazing job. Highly recommended!

Overpriced for the services rendered. OVER $680 to auger and inspect the sewar line. The technician…read morewas great, over an hour and a half late probably not his fault.

called in at 7pm, the toilet was repaired by 9 pm. Favio was extremely polite, respectful of the…read morehouse, considerate to make sure all pets were secured. He was also great at communicating the issue and providing a way to follow up, he tested to make sure the toilet was working and left the area clean. Would call again if I need future plumbing help. Also their customer support line was extremely quick, polite, and focused on trying to make my day easier, very kind, I think the agent was named Amelia? very kind

I hired in with this company 4/7/25. They did not have the I- 9, a way for me to clock in or out,…read moreno employee handbook with company rules and policies at day one of my start date. Every business is required to post state and federal rules for hourly rate employees. There are none posted anywhere. The owner Joe makes up rules in order to suite his company's unwritten rules and policies. They are very disorganized. And their communications lack professional standards. Most of the employees are from AB May Plumbing. There is little regard for OSHA work place safety standards, pulling permits, following uniform code standards. Just get the job done, collect the money and get out of there. They are really good at being fake with people and will tell you everything you want to hear just to get a customer to sign on the dotted line. I spent an entire day waiting for a ladder tall enough to reach a certain height at a customers home. What happened was placing a ladder on top of saw houses. A water line was placed next to an electric outlet. By code that outlet needed a GFCI protection. Joe played dumb when I told him. I did how ever informed that customer. If this is how they treat their employees. They certainly rip off their customers with very high labor and materials with a huge mark up of 100 to 200 % if not more. To support their other endeavors such as raising cattle and pigs. Harley Davidson motor cycles. He may say I'm a disgruntled employee. Let me tell you. I owed and operated my own plumbing company. I have many years of experience, many certifications, continue education courses. I caught him in lies and fabricated stories. He even made up some story I never said in order to flip the script or defect the attention off him and back on me. I had to get the Holden police involved to get my tools back. He told the police lies that I was threatening him and other employees. I only threatened him with the department of labor state and federal level, Code enforcement rules and regulations, and OSHA work place safety standards. All I wanted was my tools and Todd, His other employee, and him would not make arrangements to get me my tools so I could do the job I was hired for. The BNI ( Business Networking Group) was way more important than me getting my tools back so I could do my job. Joe's management skills are definitely something less than " Professional" his only goal is his wallet. I have so much experience and education. I had a job that same day he fired me. A word to the wise. Check your contractor out. Make sure they are authorized to work in your County jurisdiction with a business license in each country Pickle Plumbing operates. Make sure you inform code enforcement in your county. Code enforcement is there to protect you the customer and to make sure the job is done right.

Just bought a house in KC and Logan helped solve multiple electrical challenges found from…read moreinspection report. He was professional and a pleasure to be able to work together to upgrade our home. He cleaned up after his work and provided incredible value for the cost of the project. Thank you Pickle's