This company exceeded my expectations. We scheduled for routine maintenance going into the summer…read moreso it was not a rush but he did say when making the appointment that he would try to squeeze us in if it was an emergency. That consideration is simple, but goes so far and is virtually unheard of. He was ahead of schedule, friendly, knowledgeable, and paid attention to details. I will absolutely use this company in the future.

I reached out for service but never received any follow-up, call, or estimate. Because they didn't…read morerespond, no interaction happened and I hired someone else." I contacted them but never got a follow-up or call, so no interaction ever happened."

Overpriced for the services rendered. OVER $680 to auger and inspect the sewar line. The technician…read morewas great, over an hour and a half late probably not his fault.

called in at 7pm, the toilet was repaired by 9 pm. Favio was extremely polite, respectful of the…read morehouse, considerate to make sure all pets were secured. He was also great at communicating the issue and providing a way to follow up, he tested to make sure the toilet was working and left the area clean. Would call again if I need future plumbing help. Also their customer support line was extremely quick, polite, and focused on trying to make my day easier, very kind, I think the agent was named Amelia? very kind

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Had Razo Plumbing out to replace my Water Heater, Alfonso was very professional and knowledgeable,…read moremore so than the big plumbing companies

We have used Tim Loveall for nearly 25+ years. We live in a 90-year-old home, and therefore have…read moresome very challenging plumbing issues. Each experience with Tim has been exceptional, requiring insight into the older methods used, and how best to address them with newer technology/methods. His response has always been handled with immediate care, minimizing our inconvenience. We would highly recommend him to anyone!

Had them come out to replace a Moen shower cartridge. Mine was stiff with broken handle. Plumber…read morearrived with the special tool to remove the cartridge and had some difficulty with that. I knew I did not have the tools to do the job myself. He left to get the part needed and returned to finish up. Simple job. All went well.

I had a sump pump go out night one of a three day storm watch and they were able to get me taken…read morecare of very quickly without much notice. The job was done in less than 30 minutes and the plumber was great to work with.

Excellent service! Responsive to messages, came in even during a bad weather day. Really…read moreprofessional, the work was well done and fast. I'll definitely hire them again.

From the owner: Whether you need a major repair, renovation, or to check off a list of honey-dos, we are committed…read moreto delivering professional skills at a fair price. It is our highest priority to get the job done right the first time on every assignment. We provide a full consultation to explain all the available options so that you can choose the service that's right for your home . We strive not only to meet your project's needs, but also to prevent potential problems in the future. Some examples of work we do are: septic systems,plumbing, electrical, decks, fencing, siding, windows, doors, concrete flat work and all types of home maintenance. Please note that for plumbing and plumbing repairs, we have a mandatory $79 an hour service fee.

SCAMMMER. Do not use. Overcharged me to replace my furnace. Gave him money to buy the furnace and…read morehe quoted me a way higher price than what it cost. Tried to tear a portion of the receipt so that I couldn't see the full price. Confronted him about it and he lied and said the supplier tore the receipt. Currently in the process of going through small claims court. Save the headache and go with a reputable technician. He also did not complete the installation and removal of the old furnace. It's in an attic and he just left the old furnace there.

I was out of town and trusted that Nate would do a good job installing a furnace in a rental unit…read more Now that i have seen his work I'm pissed. He not only did a crappy installation job. He didn't even put a filter in it or a space for a filter and the filter laying on the floor. Then i discovered he didn't re-install the AC drain line and the AC drained, not only into the new furnace but under the laminate flooring and ruined the whole living area!! Refuses to make it right

never showed up when needed, spent about 35 minutes on site each time then left, very bad attitude…read moreand amateurish called our engineer an "f'in drunk"

We had a good experience with Pierpoint, and most importantly, they were the most trustworthy…read morefeeling company we could get to help. If you want to skip the details, I'll say I up front recommend them and you should reach out if you need them. Our water line broke as we're in the process of selling a house -- great timing, right?! Aside from the bad timing, the fact of the matter was we needed someone out as soon as possible, but we wanted it done right. I had a few companies that were referred to us, and honestly I got some bad vibes... super low bids, lack of confidence in their ability to get it fixed, etc. Austin from Pierpoint was sort of my last hope as we needed to commit to somebody, and I appreciated their calm demeanor, fair quote, and ability to get it done. Another plumber I had out was too busy to do it, but I mentioned Pierpoint and he said, "Oh yeah, they're a good one to go with." I was able to communicate with them on project updates as we had to stay at the in-laws for a week and a half. They got all the proper permits, made sure the new meter went in the right spot and had it inspected with the city... all in all, I was confident they would do it the right way and they did. They ran into some obstacles which drove the bid up higher, which stinks, but I understand because there's no way of knowing what they might find when they dig, i.e. gigantic old stones in the driveway. I do feel like the crew's overall cleanup could've been better as our basement walls were covered in caked-on mud, as is the floor, and the driveway and neighbors house needed some more attention. However, I round up on my rating because they were there in a big way when an additional water line broke late at night on a weekend, basically a portion of the old city water line. The city water would've gone directly into my house, i.e. flooded the hell out of it in no time. Austin and someone on his crew had a generator ready to bilge water out of the trench, keeping my basement dry while they waited for the city to fix their issue. If you've ever waited on the city of KCMO, even on the phone, you know what a task that is... and this was on a weekend at night! I really appreciate them being there for that and handling it. All in all, I felt seriously at peace after meeting with them compared to the five other groups I had out to bid on it, and they backed that up. Glad to be done with it!