If I could give 0 star, I would....probably the worst doggy day care I have come across across the…read morestates in US. We went for a trial, the worst experience ever. We would never go back. They have about 6 big dogs of their own. Don't know how to take care of dogs. They just want to make money. Pushing customers to send dogs every week even if not needed. They don't know how to introduce a new dog to their big dogs. The guy Steven and his partner Kim, probably the worst bed side manners as well. Do not send your dog there.

If you care about your fur baby do not allow Kim and Steven to watch your pups I relied on their…read moreprevious reviews and "years of experience" but it was a complete let down. At the meet and greet Kim was great. I made it clear that my dog is not neutered, as he is an Alaskan malamute and only 8 months. If they know anything about the breed then they should know that it's a high energy breed who needs to adhere to a strict schedule. Apparently my dog was mounting everyone, untrained and made all the other dogs tense. As a pet sitter you should be more than aware of the temperaments of dogs based on breed, age and by experience. If one dog is mounting then he needs to be placed in time out, and be separated. I gave Steven a schedule to follow and tips on how to handle my pup, there is no way he could follow that schedule while managing other dogs at the same time. There is no way that temperaments of these dogs blend well, and for Steven and Kim to fully keep an eye. Eventually after the 4-5th time of my dog mounting another one, my dog and and that dog got in an altercation. After that I was told that my dog was resource guarding...why is my 82lb 8 month old in an area with a 10 week old pup?? I got an alarming message while I was at clinical, that they were not going to accept my dog anymore and that he needs rigorous training. After speaking with my personal dog trainer, the onice is on them to handle the situation. There is a development factor, and excitement factor. My dog was overly stimulated and trying to get attention. my pup was new to an environment, Kim claims my dog isn't trained, when I personally know that we have already been through training courses. How can they expect a dog to react to a situation when he is around an unfamiliar environment, overly stimulated, and around other dogs with a wide range of temperaments to breeds. There is a reason why when you drop off your dog at dogtopia or camp bow wow that they separate large and small breeds as well as age. I was not made aware that any issues were happening throughout the day, instead I get a message that my pup was had a cut due to the altercation. I should have received updates if they were having difficulty with him. Frantic at clinical, i rush out to pick up my dog. They made it seem like my dog would put their kids or other dogs in danger. When I pick up my dog, Steven then says "how would you feel if another person was mounting you". You are comparing my reaction to a man humping me, to a reaction of dogs who are suppose to be under a supervised environment. How dare he?! This is your business, you are made more than aware of the situation. Even if my pup was neutered, he could still mount. 2 days later I realize my pup has a wound that has been scabbed over. I rush him to the vet, after worrying of an infection. He gets placed on a week of antibiotics. I contacted Kim and addressed my concerns. My Vet cannot clearly say that the wound is due to the dog altercation however this is his first altercation with another dog, and I believe the scab is due to the altercation. this could be easily missed because of his double coat fur. I've never had any complaints about my Dog until he was under their watch. The vet has stated that the antibiotics are due to a yeast infection of the skin. I just wanted Kim and Steven to admit to their faults and take some kind of ownership. In the future they should not accept dogs who are not neutered since they do not know how to handle when dogs mount. They should accept dogs based on temperament age and breed if they are going to have that many dogs at a time. Also on a dogs first day the dogs should be introduced one at a time in order for the dogs to get acquainted. My dog was overly excited and overwhelmed. With that many distractions he is not going to listen to your commands especially when he has no respect for you as a pet sitter.His wound is scabbed over due to his double coat fur..What a big disappointment.. Do yourself a favor and do not allow them to watch your pups!!