I started going to Priscilla after being referred by another esthetician. I even did a training…read morewith her because I was looking to add lashes to my own esthetics business. As a licensed beauty professional of over 6 years who's had my own salon suite, I was understanding of certain unpolished aspects of her setup because I know the hustle of being an entrepreneur in the beauty industry.
But what I experienced during this service was unacceptable.
I booked an appointment and brought a clear reference photo, stating I wanted my lashes to look exactly like it. During the appointment, she was distracted, on her phone, and her pets were noisy in the background. When I looked in the mirror, my lashes were uneven, had gaps, and looked nothing like the photo.
I even asked for a spoolie, hoping they'd look better in natural light. They didn't.
Later that day I text her with my concerns. At first, she seemed open, but quickly became defensive and blamed me for "choosing a different style."
Poor quality has nothing to do with a style.
I was 9 minutes late, but she wasn't rushed. She still had time to scroll and text while hovering over my face. What's worse, she didn't reply to my reschedule message until almost 12 AM and then tried to charge me again for a whole new set instead of taking accountability for doing a poor job.
As a licensed esthetician, I would never treat a client this way whether I agreed with them or not. No professional or service provider should.
Professionalism matters. She showed none. She claimed to have 8 years of experience, but there's been no growth, no upgrades, and no focus on client experience. Just distractions and excuses.
If you're charging salon prices, the service and environment should reflect that. Instead of focusing on outside distractions, focus on your business, instead of lacking.
Overall, I just wanted good vibes and lashes I loved. Unfortunately, I got the opposite. I actually ended up removing the lashes she redid at another lash studio. I was afraid I wouldn't find someone else last minute on a holiday weekend otherwise, I would've canceled with her altogether.
Maybe I could've overlooked things before if the lashes turned out well, but they were ugly and poorly done.
Thankfully, another studio saved my lashes for my birthday. They nailed the look from the photo and brought the right energy. That's what the entire experience should've been from the start.
If you value your lashes, time, or respect as a paying client, I highly recommend going elsewhere for a professional experience.
