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Water heater installation

Water heater repair

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Drain King Plumbers - The Fleet!

Drain King Plumbers

(18 reviews)

Extremely upset with the service provided. It wasn't clear what was being offered. I really do not…read moreappreciate the way that the plumber David handled the unit. I really don't like putting down a local business but this was the worst service I ever experienced in my life. Absolutely disrespectful, no communication from the plumber. I don't want other people to go through this.

If I could give zero stars, I would. My experience with Drain King Plumbers was beyond…read moredisappointing -- it was disgusting. I called them because our shower pipes were clogged. They sent someone out and told me I didn't need to stay home, as the plumber could handle the job independently. Big mistake. I came home to an utter disaster. My brand new floors had marks, the bathroom looked like a war zone, and to top it all off -- they used my son's school uniform from the laundry basket to wipe up gunk from the floor. They even used one of my face towels to clean the mess. As a caregiver and mother, I had to clean up their filthy work late at night and try to salvage my son's uniform for school the next morning. When I called to complain, the owner, Jason, had the nerve to tell me, "At least it was the shower and not the toilet," and "At least the uniform didn't have fecal matter." That's their standard of professionalism? They threw me a $200 credit as if that would fix the sheer disrespect and unprofessional behavior. No integrity. No accountability. No care for customers.

Hoerner Heating & Plumbing - Toronto plumber inspecting toilet

Hoerner Heating & Plumbing

(8 reviews)

The company will not do work in a building that has more than 10 floors, no matter which floor the…read morerequired work is on. Supposedly an insurance issue.

Thorough communications, safety precautions, friendly staff, prompt service at a reasonable price -…read moreoverall impressive service! With a team of folks working the in-take calls, I was impressed with Kim's friendliness and thorough attention to detail. She proactively told me what to expect with the service call and re the timing, and followed-up with emails that provided photos of the technicians who would be visiting (great safety precaution). Zahir and La Aung were my plumbers and I felt comforted by Zahir's friendly and thorough explanation of how they would undertake the job. He promptly provided me with a quote before starting the necessary work. The job seemed reasonably priced, particularly since it was in a very awkwardly cramped space (with a pipe leak behind the HVAC). They made no complaints at all about the awkward space and conducted their work efficiently. Payment was a breeze with their mobile tablet (that accepts credit card payments) and he had me check my satisfaction with their work before processing payment. Zahir also pointed out some redundant piping that he discovered that could be addressed prophylactically to prevent similar issues in the future and the office provided me a written quote for that work. Hoerner also agreed they would come back again (at no charge) if there were any issues with the work done today. Derek from their Heating (HVAC) team also came by to help with some questions I had about the gas lines, and even helped me restart the pilot light in my gas fireplace. Super friendly. What great service!

TJ Mechanical - hvac - Updated May 2026

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