In January 2017 I visited the Norwich CT store and purchased approximately $500.00 in clothing. The sales associate at the register asked me if I would like 10% discount from my purchase, just need to apply for a TJ Maxx card. I agreed. She asked me all my info and I gave it to her. 10 minutes went by, and then she stated that I was not denied, but was not approved. They will send me a letter. I received this letter today, March 15, 2017. It states that I am denied to a incomplete application. I called the local store again to get the phone number for Synchrony Bank (they did not provide in letter). Synchrony Bank is stating that it's too late, the application is denied due to time lapse expiration. I advised her that this letter arrived today, what time lapse expiration? They are claiming that this is my second letter they mailed me.
( 100% Pinocchio!!!! ). The stores clerk made a human error, not only to ask me my personal info at the point of sale, but not to provide me an application. She obviously entered the wrong zip code (I was advised by the bank). Now I have a hit on my credit bureau report and no 10% discount. I called the store, they said I have to call the bank. No one is owning this mess, just passing the buck to the next individual. I am seeking an attorney, not because of the mistake...... but because of the way it is being handled..... no integrity!!!!! I certainly would think twice about doing business at this establishment!!!
Kevan Jalili read more