This is one of the worst title max title pawn locations I've ever experienced. Not to mention, I should've never even got involved with them in the first place, but because customer service is just a zero out of 10. They have a so-called new system that is paperless so they can't seem to work it properly. Paid on my loan last week, which she had to tell me to Press a button on the touch screen three times because it wasn't populating correctly she said. Then at the end of my transaction, she. That manger LaShonda, told me I had up to 1700 I can take out against my loan if I needed it. so I called today, and speak with Edwin. He checked the system and he tells me that LaShonda was wrong and that it's the systems problem and not theirs and I don't have any funds available. Says I'm only eligible for a certain amount of funds and I'm already over that. Really doesn't make any sense because when I took the loan out it was over $5000. I am way under that now so I should clearly have funds available to use. But he's telling me that the system is populating everybody's numbers incorrectly and that agents, as well as LaShonda who's the manager, telling everybody that they have these funds are not available. This isn't the first, the second, third, or even the fourth time that I've had an issue at this location. Ever since LaShanda came here as a manager it's been completely ridiculous. I wish Maria was still here. When Maria was the manager she understand what working citizens are doing in order to pay down these loans and to use the credit available. I don't know how else to express the clear lack of customer service and business that this facility has. But I'll never use a TitleMax again, and any location, once I'm done with them. read more
