Got Speciality help like " Richard"...par for the course for loans and check cashing....all my…read morequestions answered quickly and easily....walked out soon after and dont need to go back anytime soon. Only prob..... National Holiday...yet got to go home and Spend the Day in Remembrance of the Good.

Friend of mine recently said he cane here for a loan and the service was decent and he got the…read moremoney he needed within 15 minutes like they advertised. But the loan title is still in affect and if things get Bette or worse I will update with new review.

Wanted to compliment Janet Cabrajal, who helped me with a wire transfer today. She was…read moreknowledgeable, helpful, and just pleasant to work through a tedious financial transaction with.

I was referred to try this bank out and so far so good. Very nice establishment with a great staff…read more I was introduced to Johnathan and he has been nothing but a godsend. He help me open my accounts and also gave me an actual understanding on what was going on. He was also able to answer all of my questions about credit, credit score etc. I can reach out to him if I ever have a question that needs to be answered that wasn't asked while in the facility. Again outside of him the staff is amazing they are very helpful with sitting and assisting people as well. So far so good with no complaints.

I have nothing but amazing words about Covington Credit. Christina and her associates are all…read moreamazing. They help you in every way possible. I've been a client of this location for over 4+ years and again, I'm never not happy. If you're looking to build credit, look no further, Christina will take care of you! Professional, helpful and respectable team. Covington credit helped me get my first apartment, i can't thank them enough on how much they have helped me grow. Thank you Christina for always taking care of me. I appreciate all the support from you and your team. So If you're needing a brake from spending your own money, if you need to rebuild credit, if you need help with a deposit or if you just need some money in your savings, THIS IS THE PLACE! They are now making it easier to get approved for those with no credit or for those starting their own life like I did once upon a time. Thank you Covington Credit for all your help and support during this pandemic. Thank you for helping me jump start my life 4+ years ago.

Wildly variable customer service here. Had an issue I preferred to go over wtih a person instead of…read morewaiting on hold. The teller up front didn't understand my issue, then said she "didn't want to upset me" when I expressed frustration at her inability to understand. She told me to wait, then another lady asked if I need help. I explained the whole thing again - eventually, she set me up with credits cards on a phone call. I explained a third time - the phone rep was very helpful, and I left with my problem resolved. However, I found the teller rude and invalidating. While I could have explained better, she failed to see my frustration at the situation not her personally. As I work in customer service, I take customer interactions very seriously, and she absolutely failed in treating me respectfully and politely. The second rep at least directed me to the right area, however, overall, this bank's staff are rude invalidating and acted like I was bothering them coming in with a problem. Chase in general treats me well, has good offers, but if you need in person help and someone to patiently listen to you, go to another branch for that experience. I was not impressed by the customer service here at all.

Drive thru took forever. Could barely hear the teller besides the attitude for having to look up my…read moreaccount number. Won't be coming to this location again.

1. They no longer have safety deposit boxes. What kind of bank doesn't have a vault to take…read moredeposits. 2. I had a virtual appointment with a financial advisor but they never called and I went to Schwab instead.

Made me wait 1 hour for the 2 minute appointment to change my PIN number. They could have fit me in…read morewhile they waited for clients that never showed or those that were late. Horrible customer service.

I've been a client of Wells Fargo for many years and this branch in less than 2 minutes has given…read moreme reasons to leave Wells Fargo permanently. The gentleman at the door treated us like animals pushing us back from the door and the teller was sitting there with nobody around her and called us after several moments waiting to get a simple cashiers check. Then while she was helping us was called away from her position to attend something else while she was trying to get us our cashiers checks. Not coming here again.

I'd recommend banking with another bank. They are always low staff, and the line is always out the…read moredoor. Branch manager isn't much help. Customer service is subpar. We have our business account here and have decided to take it elsewhere. Wells Fargo needs to revamp this branch.

I had been using this company for more than 2 years now. Their service is excellent. The 2 girls in…read morethere are very knowledgeable, always ready to help and with a pleasant smile. On the phone or in person the service is spectacular. This is the office at Congress and William Cannon I highly recommend for when you are short of funds or need to cover an emergency.

Awesome and friendly service!! They definitely go above and beyond to help with your needs with…read morereasonable time to pay them back! Will definitely use again!