Carrie and her team have been incredibly patient with me through my first home buying process! They…read moreanswered all of my questions and were extremely responsive to e-mails and phone calls. They provided mortgage calcualtor worksheets which was incredibly helpful. Theyprocessed my loan quickly and I closed on time without a hitch! I highly recommend Carrie and her team at First United!

Friendly, professional, and exceptional service. Great business banking benefits if you're a new…read moreLLC.

EJ Munoz was extremely helpful. There was fraudulent activity on my account and he fully educated…read moreme on what to do to get a temporary card and helped me change all my information on my account so that things would run smoothly and accurately to help me get back to my normal, less complicated banking life. Very professional, excellent conversationalist. After he properly informed me of what I needed to know about that I asked him a few questions about being a college student and how, (sadly) I did not know much about credit.. he was not bothered at all to lay down the foundations of credit and went the extra mile to draw diagrams and pictures to help me understand the concept (very visual I'm afraid), and gave me online resources in case I forgot or needed extra clarification. Excellent customer service Wells Fargo! Well done.

I feel odd reviewing a bank but I must say ever since I've been coming here in May of 2014, it has…read morebeen the same core group of people working here and they all are super friendly and know me by name. I must say EJ is the most friendly and I honestly feel like I'm talking to a friend and not a salesman/employee

Came in to open a new account. Staff was super friendly and very helpful. The process was quick…read moreand they have vary competitive fees for services.

Fast friendly awesome service. Trey I see u still here!!!! I've been here almost a decade. Omg time…read moreflies by so fast. Our family continue to grow as unity.

Thank you to Pioneer Bank! They have a great community room and they let our organization use it -…read moregratis! It is a great community service that they provide. Everyone there was super nice and helpful. Thank you Pioneer Bank.

The blond hair lady that works at the UFCU on mopac and highway 71 is a godsend. I just left the…read moreufcu location on ben white in frustration and was gonna close my account with them because I was so angry with the service level at ben white. The lady at the location on highway 71 and mopac was who I talked with next and she addressed all my issues and went the distance to help me resolve my issues. If it wasnt for her today being the professional that she is, I was gonna be closing out my account. I dont know her name but she has the whitest hair I've ever seen and she was so patient and professional that I wanna give her the credit due. UFCU needs to realize what a valuable asset she is to this company and keep her around. The two different people I spoke with at the ufcu on ben white was horrible with no understanding or patience that I left and went to the mopac location prepared to close my account with UFCU but the blonde hair lady saved the day and restored my trust and confidence in this bank. I have recommended 6 people who have active accounts with ufcu and are happy with their banks and after today, i shall keep recommending ufcu as the best bank in Austin texas and maybe the best bank in the whole state or Texas. Thank you UFCU but more importantly thank you to the blonde hair lady at the mopac location, you rock and I am grateful you work here and was able to help me. ​​

Possibly the worst bank I've ever been to. Tried to deposit money into my bank account there that…read moreI've had for 20 years and the clerk, a 20 something refused to let me deposit money into my own bank account. Then, after I mentioned I was a local business owner and a patron of that location UFCU for 20+ years he smirked and laughed at me. I cursed him out and asked for my money back, stating I was going to go to another bank. BUT he refused to return my money. Instead, the screen went black in the drive thru, and his manager got on and refused to give me back my money until I told him what happened. I did, and then, he tried to suggest a different situation happened, to cover up for the inappropriate attitude and behavior of UFCU refusing to let me deposit money into my own bank account. When I didn't go along, and restated, as I've typed what actually happened he got irritated and tried to get me to reword my complaint again to match his version not reality. At this point I brought my smart phone up into the air, and in his line of sight from the bank camera, and stated, "I'm going to start recording this conversation if you don't give me back my money, and I'm going to take this recording to the branch manager above you." Without empathy, without intelligence and just rudeness, he hung up, black screen on the drive thru window, and finally I got my money back that I went to another bank, and deposited easily without this drama and petty bs. Do NOT use UFCU - they are not the same as they used to be.

We interviewed 4 consulting firms. We choose Matt with Idea Labs. Our business was growing and we…read moreneeded help "taming the beast!" Most other firms seemed to have their own agenda, but we knew the direction we wanted to go and where we needed help. Matt was fantastic, not only did he help us with the items we needed, he also uncovered a few areas that also needed tweaking. Very professional, outside of the box thinker, and passionate. We would use them again in a heartbeat! Thanks Matt!

I actually came to Idea Labs with a fairly successful business. But I had no idea how it got that…read moreway or how to keep it going. Joe broke everything down for me, put me on track to reaching some goals, and helped me figure out how to make things not get away from me. Now things run smoothly and I feel I generally have a good idea of what's going on. Still, whenever I have business related questions, Joe is the first one I call.

Day off...errands day...first I need to deposit funds in my zero balance account with Navy Federal…read moreCredit Union.. So how did you get a zero balance account, you might ask? Great question! I filled out an application for Navy Federal credit Union, which has only one branch in Round Rock, TX (suburb of Austin, TX). I was awaiting a call or email indicating I had been approved. Instead, I received a debit card and a bank statement with $0 balance. Well, I received a whole list of ATMs and credit unions where I could make a deposit. Credit union #1 from the list didn't exist. Next, went to Randolph Brooks Credit Union to make my deposit. They told me they do not take deposits for Navy Federal Credit Union. They did not offer to contact Navy Federal Credit Union nor help any other way! Ugggh! This credit union relationship is off to a great start. Nothing like being on a wild goose chase! Terrible customer experience....

=============== PROS:…read more=============== * Staff has always been friendly and helpful to me. * Probably the lowest rate for auto loans around. * Once you have a Savings account, you can open a Money Market account online with just a few clicks, without having to visit a branch. * Coin machine lets you exchange your coins for bills with no commission. * Good system to get alerts by text message, much more useful/complete than Chase. * Website is pretty fast, faster than UFCU. Also doesn't stupidly spawn a new window/tab when you log in like UFCU. =============== CONS: =============== * Can download only the last 5 months of statements! This alone is so egregious I can't rate more than two stars. * Can see only the last 1.5 months of activity online. There's no obvious way to see older transactions, like a "Next page" button or link. There's actually a way to see older transactions, but it's both completely non-intuitive and extremely cumbersome: You click the "Search" button and type in your dates. (forehead slap) And when you do it that way, the site no longer shows you the running balance. * Can't sort transactions chronologically. * No memo field for account transfers. * Not a part of the national shared co-op branch network. * Payments on loans paid from an RBFCU Savings or Money Market account take up to one day to post. At UFCU, they're instant. * Pretty low limit for check deposits by mobile phone. I don't remember the limit, but it's lower than I have for UFCU and Chase. I would mention the amount here, but of course they don't bother to mention what the limit is on the Deposit screen of the app.

I am a big fan of Frost Bank, but why do y'all allow homeless people to occupy your lobby during…read morebusiness hours? A homeless woman was pacing around the lobby with her shopping cart while talking to herself. I was handling hundreds of dollars of bills as she stood directly behind me trying to talk to me. I wasn't the only one ignoring her, though. This was in plain sight of the tellers. This is a bank, not a homeless shelter. Has Frost Bank abandoned professionalism?

If you live in Central Austin, you've probably seen 26 Doors, the shopping center on 38th Street…read moreacross from Seton Hospital. If you take your young kids to Teo, Santa Rita, Rootin' Ridge, or Hair's Lair, you know where the kids want to go next: the fountain at the back of the 26 Doors. And once they're at the fountain, where do they want to go? The Elevator. It only goes between two floors, and it feels like it takes an hour to get there. No matter: it's a kid magnet. Don't resist. Just let 'em do the elevator a few times and they'll be happy.

Phone number listed does not work. I've tried several times and several different numbers but none…read moreare working

The lady that helped us was really rude and didn't even let us start the process before saying that…read morewe wouldn't be approved I DO NOT recommend this location