Took my Lexus (w/about 34k miles) to Tires Plus because I had a small nail in one tire. Sounds simple, right? Imagine my surprise when David explained that they 'could not repair' the single tire, but that they could replace ALL 4 TIRES for over $1500 -- for the best performance, even though NONE of my tires are even close to needing replacement. (UNABLE TO UPLOAD PHOTO OF THE ESTIMATE HERE, BUT IT IS SHOWN ON OTHER SITES WITH THIS SAME REVIEW.) My husband & I knew we were being hustled, so we politely left and then drove 5 minutes to Big Frank's in Cocoa Village. Twenty minutes and a whopping $26 later (+$10 cash tip to the repair guy who easily fixed the tire), we were on our way with our repaired tire -- with LOTS OF LIFE LEFT IN ALL 4 TIRES -- and the vehicle drives fine. Just to be fair, I did online research AND called 2 different Lexus dealerships, and spoke with Service Managers about whether ALL tires would have needed replacement in this scenario. I was assured that if the other tires had plenty of life in them, that it would be ridiculous and wasteful to replace them. I am satisfied that I did my due diligence on this, and I feel David thought we seemed like a 'quick sale.' SALES LESSON #1: Never underestimate those you're trying to sell. SALES LESSON #2: Never rely on dishonesty to make ANY sale. I'm guessing that this is a training issue or perhaps the guys at Tires Plus have quotas to fill. Whatever the problem, it is not MINE to bear. Selling people things they do NOT need is NOT sales -- it is thievery. As owners of a business for 40+ years, we have zero interest in doing business with people who lack virtue, basic decency, and ethics. Not only did Tires Plus lose the future business of servicing all our Brevard fleet trucks & vehicles, but I will make sure to warn friends, neighbors, other business owners, and anyone who will listen, to avoid these lying gypsies! * Also, just a side note: Tires Plus cannot refill the newer tires with nitrogen because they say 'the equipment is too expensive.' I'll bet if they provided HONEST SERVICE and built a reputation on TRUST & INTEGRITY, that they'd actually HAVE CUSTOMERS and could afford necessary equipment to keep up with automotive progress. read more

Excellent service! I had an unexpected car problem happen in Merritt Island away from where I live in Melbourne and they took good care of me and my car even though I did not have an appointment with them. They explained everything to me, did the repairs in a reasonable amount of time, and were very reasonably priced. They treated me (an older woman) with compassion and respect. read more

Jason at Tires Plus was a lifesaver!!!! I called this location b/c I caught not 1 but 2 nails in a rental I was in. Jason told me to bring it to the shop so he could see if the tire was repairable (they were not) and put in the request to have them replaced. The rental company took over an hour to approve the request cutting into my vacation time tremendously and not even having rentals in their fleet to swap me out. Jason communicated every step of the way keeping me informed of everything. That type of customer service is priceless and worth the drive where ever you may be traveling from lol. Thank you so much to Jason and this location for coming to the rescue. read more

Brandon was a great help with figuring out an issue with water getting into the drivers floor board of our car. He did a good job explaining what the issue was and getting it handle quick read more

Tires Plus has ann amazing staff they not only care about your vehicle they care about you as a person. I am a single mom with a son in college and today I walked in for an oil change and ended up needing 2 new tires - yikes - Brian the manager matched the price of a competitor down the street to ensure I did not drive another mile unsafe. He understood that every dollar counted - and he made my safety his priority over his profit. Great Service starts with great Leaders! read more

Just went in and got a new set of tires. Mathew at counter was great and got my tires ordered right away. Scheduling was simple. Tori and Dan did a great job with installation,fast and efficient. About to see how she rides with new shoes! read more

Tires Plus - Tires Near Me - Merritt Island, Florida

Worst place to buy a tire, they sold me an old tire that popped on me 7 months later. When I returned back to the store they gave me serval issues on pulling up my account, I had to go on my phone & pull up my own account. Worker then had to pull out hard copy paperwork from the date I gave them. Then proceeded to tell me there was nothing they could do but offer me to buy a brand new tire again... read more

I was very unhappy with the service and the attitude. First, they had my truck for 5 days for a brake job. On day 3, we told told that the bill was gonna be $382. Fine. My husband called and they said it was ready but that the bill was now $514. I wasn't thrilled about that, but it is what it is. My husband went to get it and the brakes pushed and made noise. They said that it had been road tested. The guy at the desk said that's how trucks sound. We've had the truck for 20 years, it's never made that sound. I don't appreciate the work taking so long, that the bill was $132 more than originally stayed and I certainly don't appreciate the wise ass kid at the desk. We've been customers there for a long time, and you've lost our business. read more

Tires Plus - My pick up - Tires Near Me - Merritt Island, Florida

You couldn't make this up. Made an appointment to have 4 tires installed. I showed up with the tires (it was raining) and they took the truck. 30 min later they came back and said they can't install the tires because they were wet. I supposed they didn't want to spend 30 seconds drying each one. Waste of time stay away read more

They always try to find a reason to charge you 1000 dollars or more for services. Even if you have a warranty. They did Tire alignment services on my car 10 months ago. They were adamant about me getting new tie rods so I had them order the parts put on them on. Come to find out, after all this time..one of them is the wrong type of tie rod. My tire has been grinding against something and whole time it's That wrong tie rod! It scrapes the actual rim when I make right turns. I messed up when I didn't go back immediately to fix it smfh. I was in a hurry to get my ride back. So that gave them plausible deniability to say they didn't screw up my car smh because "i wore the vehicle down" after they gave me back my car. So after awhile I tried to go back & get it fixed but of course..they say they can't fix it unless I spend 1000 for new tie rods. They claim I went somewhere else and got my car messed up .. No you dipshits y'all were the only ones I been to and I bought tie rods from you guys since y'all were the ones who told me I needed to do that AND I got a tire installation from y'all! ... They just don't want to admit that they screwed up and put the wrong tie rod on my car. They're trying to blame me instead of just taking accountability. They denied me service and kicked me out the store. read more

Tires Plus - Wrong tie rod for a Chrysler 300. It's way too long. When you turn the wheel to the right, that long bar grinds & scrapes the inner rim! - Tires Near Me - Merritt Island, Florida

Meh, it's okay. What is it about tire shops that you feel like you're on a time share tour? The employees were nice and respectful. I just don't care for the time commitment for seemingly easy tasks like fixing a flat tire, and the constant up-selling. This is a business model that's behind the times. I prefer Discount Tires for this very reason. I'm not sure who's cheaper, but they have to be pretty close in price Sometimes, paying a little more to avoid the "hassle factor" is worth it. I just want to relax and not have to think too much on my day off! read more

just bought 4 brand new tires, with lifetime alignment and road hazard for each tire. A week later went in to have a tire checked which was defective (with a hole) and they wouldn't transfer the road hazard to the new tire they wanted an addition $50+ plus. Not having the $ on hand asked to leave to go home and get a card to pay and come back. Since its their policy that you can't leave with your vehicle to go home and get a card to pay, not sure how they expected me to go home with no car and get a card to pay them. My wife called them to make a payment and let them know that she works for the police dept and couldn't answer her phone. The store manager (Shawn) didn't care to hear anything and they apparently just wrote off the invoice and don't want our service there anymore. Yet I'm sure they will want the $1500 that we just spent there immediately! read more

NOT GOOD! I wrote a critical review on Google stating my view point and the incurred hardship....and they banned me from the store! Yep, voice a negative opinion and be banned is the apparent policy. This was addressed to me in person when I returned one day to conduct business as normal, as I had done for 14yrs and thousands of dollars with this company. I've written them more good reviews than bad ones, and always gave them a chance to address any misunderstanding. So many more places to shop that do not coerce and restrict customers to only good reviews. These same managers will create false data by only allowing good reviews to be voiced. Crazy policy to ban paying and influential customers and expect to grow your business! read more

These guys are swindlers. Seriously. I went in for a couple of tires and brakes. Was shown on the computer that it would cost around $300. When they were done and I was ready to pay it went up to $700. Funny how they showed me other 'lines' with additional costs at THAT time that they claimed they showed me beforehand; they had not. I needed the breaks and tires but that was THE shadiest thing I've ever seen from a tires place. Was my first time there and it will be the last. read more

Terrible service!! Only 1 star because I could not go lower!! My car needed tires, there was nothing else wrong with my vehicle. Took my car in, they changed the tires and damaged my tire sensor and after 3 visits could not reset the tire sensor and then finally admitted that they do not have the meter and attachment to properly calibrate my Chrysler. The assistant manager Anthony communicated with Firestone in front of the Merrit Island Mall who after leaving it for the day with them told me that Anthony did not tell him what it needed and they also do not have the equipment to calibrate the sensor and that I would have to take my car to the dealership to have the system rest. I called Anthony at Tires Plus and told him what Firestone said and he said yeah, sorry take it to the dealership. I said, "my car did not have sensor problems until they changed my tires and told him I paid for the top of the line TPS & Road Hazzard warrantee and just want my car back the way it was before they worked on it except with the new tires I paid $984 dollars for"??? He told me take it to the dealer and we will make it right maybe give us an oil change? I said no, I want the additional cost reimbursed which wound up being $240 for a new sensorto replace the one Tires Plus damaged and for the recalibration. He said "he needed to talk to his manager Sean about it and would get back to me as to how to proceed" . Nine days later, no call back, my vehicle is finally repaired by the dealer. I called Tires Plus, talked to Anthony who said "how do you know we damaged your sensor, do you have the old sensor??" Really?????!!!!! I explained the entire situation again to Anthony who said "I dont know, we can open an investigation up to determine if we are responsible"??? I bought new tires, now 7 trips between Tires Plus, Firestone and now the dealer, 9 days later and Tires Plus Manager and Assistant Manager are going to imply that they did not break the sensor, not to mention I paid additional for the warrantee?? Run Away read more

Needed front tires which was the reason for my visit. Got the tires and they told me I needed front brakes and my battery was bad. I asked for a price on the brakes ...$300. Told them I'd think about it. A year later I go to a competitor, Jimmy vickers who did the brakes for 1/2 the price. Oh, and the battery that was 'bad'? Still going strong. I was a long time customer, but no longer..... I just can't afford them.. read more

Took my van in for alingment they told me I needed $1400 in repairs which was fine . But 3 weeks later I had a problem took it back and Sean the manager said nothing was wrong and they did the repair rite and Sean became really rude and aggresive and told me I have to leave the store So I took the van home 3 days later parts they did not repair rite started falling of. Which was verifide by another mechanic . I called their vehicle damage claim # at 844 388 0739 3 times over the next 4 weeks with no satisfaction. They also told me my power steering pump needed replaced not the case it was the idler pully . So if you want to be ripped off and be treated like crap go there read more

I purchased a Tire Recheck Warranty in September of 2016 (valid for 3 years) to make sure my new Michelin Tires would last the advertised 60,000 miles. Since then, I've had the my Alignment serviced every 8,000 miles. I've now had to purchase new tires after only 45,000 miles because of excessive wear on the outer edges of the tires caused by misalignment. Tires Plus claims that the wear was caused by worn suspension (not misalignment) on my Honda Odyssey. This was denied by a Honda Dealer and another shop after checking the suspension and looking at the tires. Tires Plus refused to take any responsibility for not performing the alignment correctly. read more

Absolute worst place to ever! You place your trust in their knowledge and skills, and they have none! Went and paid for back brakes to be replaced, I had to return 3 times to have completely working brakes, let's not mention the manager possibly under the influence. DO NOT TRUST THIS LOCATION WITH YOUR LIFE AND THE LIVES OF YOUR LOVED ONES. read more

I had my wife go get her oil changed and tires rotated today and told her not to let them do anything else. They said there was an oil leak so they needed to add dye to the oil so they could find it. She instructed them not to do so and to just do an oil change because she would bring it back home for me to take a look at. They added the dye anyways and charged her $50 extra. They totally took advantage of her. I am not happy with how they do business. read more

I have been to see these guys about three times and they are batting a thousand percent with me! David and his team are top notch! They are always very thorough, courteous, and not pushy whatsoever. I will continue to go here and would recommend anyone to do so as well. read more

I went in for a standard tire rotation and alignment, when I went to pick up my vehicle I had some warning lights going off which weren't on when I had dropped it off. The problem turned out to be an abs sensor that was either a coincidence or got hit when rotating the tires. They ended up fixing it for me without any hassling. The staff was great and very nice! read more

I've been taking my car there for the past two years and they used to be great. This past weekend I took my son and daughter-in-law to get an oil change before they left Florida to relocate in Atlanta. The gentleman at the counter didn't wear a name tag and flat out ignored us repeatedly when we asked questions. I finally got him to acknowledge that I needed them to check all fluids since the kids were driving an older car and going all the way to Atlanta. We picked up the car a few hours later and the kids set out for Atlanta. Within an hour of being on the road, their Check Engine light came on because their coolant was empty. Tires Plus didn't put any coolant in their vehicle even though I specifically asked them to do so. The past couple times I've had my car serviced, they said they rotated the tires but didn't. I knew because I had a different brand on the front and back. They also didn't fill my wiper fluid. Perhaps there has been a change in management but the new people don't seem to understand customer service. read more