I would highly recommend anyone receiving service from here! They were welcoming, accommodating and…read moreable to clearly articulate issues pertaining to my car in a manor in which I was knowledgeable as to what issues were occurring as well as services being preformed. Additionally, they are able to replace specific parts, opposed to an entirety of a piece for automobiles, which is not only effective but time effective as well. The continuous communication as well as flexibility relative to time schedules, cars maintenance, and overall thoroughness of work has made this a desirable automobile repair shop I will now be strictly attending!

First off, I should apologize for not writing a review a month ago. As someone who does most of his…read moreown work on vehicles, I know what to expect as far as the time to do a job and cost for that job, Loui's far exceed my expected time to get the job done and came in right snack in the middle of what I thought it would cost. I can't recommend them enough. I dropped my car off on my 9 o'clock break and picked it up at noon the day after I pulled in for an estimate. Now keep in mind that won't always be possible but I feel very confident in saying that they will get you in and out with quality work, as soon as possible. If you live in Southern Maine or if you are here on vacation and find yourself in need of repairs I would tell you to go see them and at least get a price. When I pulled in to get an estimate I expected to make an appointment and come back so they could put it on the lift. But nope, guy got down on the ground gave me two options for repairs and straight up told me that I could get away with the cheaper option but that sooner or later.. Like I said I usually do my own work so I already knew the sooner or later part and went with the full repair. However honesty is something that should be regarded highly especially when it comes to your vehicle. So once again, highly recommended and greatly appreciated. Bob W.

Great full service auto center! Excellent diagnostic capabilities. They do not guess and are very…read morethorough! Experienced people. They explain everything and offer options. They like to use the best parts for reliability. They care about the customer, they are honest, dependable and pricing is reasonable for what you get. They have fixed things on my car others did not. It is said that a good, reliable mechanic is not expensive --- but priceless! GJ Burns

We were on a drive. Our car picked up a bolt in the tire. We had no idea where to go and how long…read morethe tire would hold. We pulled into the Top Notch parking lot and John came to greet us. After he understood our problem he told us of the protocol. Asked us to leave the car and social distance so he could check it out. After we agreed and understood what he was going to do. Paula came to the car and sanitized the car. Everything was safe. John and Paula took great care in their job and us. So grateful we found Top Notch

Great service and great support very pleased with what they did and how they support me when I had…read morea problem with one of my tires. I wasn't their fault they got a nail.

I've been going to these guys for years and, honestly, I'll never go anywhere else for my car…read moreissues. I get my annual inspection here, I get my new tires here, but most importantly: I get things fixed here when other mechanics have messed something up on my car. Which has happened three times in the past two years! The most recent example: an auto body shop didn't put all the lugnuts back on my tire, and they didn't tighten the lugnuts they did put on after working my vehicle. I drove around, unaware of this, for weeks. When I went to get my inspection sticker, I recreated the strange noises coming from my tire (SIDE NOTE: they never laugh at me when I do this; I've seen other customers do it to them too ["thump, thump, thump" or "SCREEEEE"] and they take it very seriously). When they looked, they were appalled. They tightened lugnuts, added lugnuts, and checked my alignment for free because of how dangerous a situation it could have been (like... I was miles away from my tire falling off my car). When they told me (multiple times) my car was safe, I believed them. I always believe them. They have never led me astray. They're reliable, competent, considerate, friendly, patient, and have great senses of humor. One time I had to have SO MUCH work done on my car, they didn't want to say how much it would cost out loud so they wrote it on a paper and slid it over to me like we were in a movie. I've been offered ice cream, coffee, rides if I needed to be somewhere. But most importantly? I've been offered the best of humanity. (Nearly every single time I'm here, an elderly person stops in to ask if they could put air in their tires. And they do it immediately. For free.) Thanks for making me (and so many others) feel seen and heard, folks! Your customer service is unlike any other.

Great shop with fast and affordable service…read more I had just moved into the area the week before Thanksgiving and had a vibration present in my Toyota truck. I dropped by three shops before these guys and was told the end of December was the nearest appointment. I went in on Thursday and this shop told me they could look at it the following Tuesday. Dropped the truck off and was shocked when I got a call that it was ready 2.5 hours later and was only $250. It was a mid-driveline bearing. Fast, affordable, and responsive. They also have one of the cleanest and most well organized shops I've ever seen. Great place.

Dropped off my car for an oil change and tire rotation one evening after work. Realized that I…read morewould need it earlier the next morning so I called and asked the mechanic if he could get it taken care of sooner. He gave me an earlier completion time, no problem. He also replaced my out dated inspector sticker, which I never thought about! Great service, professional, and customer oriented. I'm no longer taking my car to the dealership I purchased my car from. You guys are awesome!

Patience: After I had my car accident, an extremely tactless tow truck company picked up my…read morevehicle. Almost a week later Moody's called me to ask where my car was, because they hadn't seen it or heard from the tow truck company about when it might be coming in. Come to find out, the tow truck driver had just dropped it off in the Moody's lot, chucked the keys in it, and never told anyone about where it was. This delayed the repairs by five business days and left my car at risk of being stolen. Moody's, however, handled this situation with grace and empathy towards me, and I appreciated their unabashed frustration towards the tow truck driver, because I too was livid at him, and it felt nice to have that solidarity after such a terrible week. Professionalism: It seemed like Don from Moody's called me every few days to update me on my car (and this was through the holidays). He never spoke down to me, at me, around me, or through me. He spoke with me like I knew something about cars - this doesn't always happen as I'm a small, young-looking female. I appreciated them for treating me with respect. Customer service: when I picked up my car, the lady at the front desk couldn't have been kinder, more thoughtful, or more friendly (also the Moody's space could have been a doctor's office, it was so clean and modern - nothing at all like the "car repair shop" image I think most of us have). Also, I think she might have been Mrs. Clause in another life, because she all but hugged me and offered me cookies - that's how comfortable she made me feel. I so appreciated that the process of getting my car back was easier than I ever could have imagined. Quality repairs: I couldn't be happier that Allstate chose Moody's as their preferred auto body repair shop. At first I was so irritated that I had to drive all the way to Biddeford, but in the end I'm happy to have used them. I have no doubts that my car is back to working order! But: In reality this is a 4 1/2 star review NOT a 5 star review because about a week after having my car back I realized that all the plastic nuts that locked the lining of my trunk down and in were missing. Obviously they had been removed when Moody's put in the new trunk, but never put back. Now the lining to my trunk is just sort of laying there unattached. It doesn't impede driving or even the use of the trunk, and it's nothing I can't fix myself (but I shouldn't have to), so Moody's misses the mark just slightly by this oversight.

My husband has a 2012 Prius in mint condition. Ten years ago a deer hit his rear passenger door. We…read morebrought it to Moodys, they repaired after two tries. Fast forward 4 years and that spot began to rust/bubble over the wheel well. We brought it back to Moodys who refused to honor their lifetime guarantee work saying the rust is due to age. There is not another spot of rust anywhere on the vehicle to this day. Shame on Moodys. We will never go back there again.

I went to Firestone in Biddeford to get my car looked at after an oil change at prompto Auto…read moreservice. They overfilled my car with oil by a liter and I was having car issues that I thought were very related. They looked at my car. Amanda, the manager explicitly said this had nothing to do with an overfill. Even though I later found out she found Found spark plugs covered in oil. She also told me my number four coil for my engine needed to be changed as well which I later find out can be tied to an overfill. So I fixed all four coils and spark plugs and then had a lot of stalling issues which caused a PCV valve code. So again I got that part. We also discovered that part was covered in oil. Then my crankshaft sensor was an issue, I fixed that part and that was also covered in oil. On a side note, a mysterious engine filter brand new was installed in my car but there's oil all around it. I love how this has nothing to do with the liter that was overfilled in my car. As a single mother, I'm just at a loss here...... Prompto explicitly said if it was tied they would fix it so I have no idea what happened, I don't know if companies don't like to call each other out but this is just crazy to me.

My family and I were driving through on our way to vacation. It was a Sunday and it was one of the…read moreonly places in town that was open. We had a low tire pressure light come on. Jay was very helpful. He helped diagnose a faulty tire sensor. He checked the tire pressure of each tire just to give us peace of mind to continue on our trip. Saved our vacation!! Thank you, Jay!!

Walked in telling them I want full diagnostics and that I already have the codes (I got them from…read moreadvance auto parts). This guy just runs his own codes again, "looks under the hood to see how easy it would be to fix oxygen sensors" and that was his diagnostics. I had to even ask what diagnostics he did when he went to charge me for this. His codes were the exact same by the way. Just wants to start changing things without a deep dive - so you'll end up changing a bunch of items with them. Customer service was obviously terrible too. Don't go here

Never written a review in my life and I'm 99.9% sure I'll never write another…read more The entire process of dealing with ABC was horrendous. They seem like decent guys to joke around with (trying to be fair here). But what I experienced was anything but professional. It would take pages to document this past weeks experiences with ABC. It feels like it's been much longer than that. They wasted way a large amount of my time and money as a result of incompetence. Whether it was completely forgetting about my tow, or charging me for new parts that he GAVE back to me so that I could INSTALL THEM MYSELF because he didn't HAVE TIME, or telling me he'd be there at 4:30pm to check me out but he then leaves to go home early for the day, or telling me he didn't get around to the oil change I asked for because he didn't have time! (which is odd because he went home early!!!) OR MAYBE it was just the fact that the whole reason for the tow was because the fuel pump was going, and he didn't touch anything besides the brakes! Throughout this entire process, I made an in-person appointment, 2 weeks out. I then went back in 2 days prior to the tow to confirm (shouldn't even be necessary on my part). When i finally got ahold of them over an hour after my scheduled pick up time, they begrudgingly came to pick me up, and then proceeded to tell me that they aren't going to even work on it for a few days because they have certain customers that are a priority. WHY DID I WAIT 2 WEEKS FOR AN APPOINTMENT THEN??? None of it makes sense. Honestly, they truly seem like decent individuals. BUT this was the most unprofessional spot I've been to since moving to Maine. 2/10

High integrity, excellent customer service, fair and professional. Absolutely above and beyond…read more I was up in Scarborough for a week-long vacation and my check engine light came on early in the week. Randy got me in within 48 hours, identified and fixed the issue within just a few hours. Unfortunately, the light came back on (no fault of SMC) the following day. I brought it back in and again, had a quick turnaround on getting it resolved. Randy called me off-hours to let me know it was all set, resolving all issues prior to me leaving Scarborough. He even followed up that Saturday (they're closed) to make sure all was good. I can't speak more highly of Randy and his staff. The price was reasonable as well. I can't recommend SMC more highly

Randy & the crew at SMC Auto are honest, trustworthy and perfect gentleman! They diagnosed my car's…read moreissue, thoughtfully explained the problem to me over the phone before performing the work and executed the repairs with masterful skill in a timely fashion. I found their prices to be very reasonable and the customer service to be excellent. We brought my husband's car here first with no referral, we drive by SMC on Route 1 every day and we knew that a business that's been running for almost 40 years must be top-notch! So glad we took a chance on this place, we finally have a mechanic that we are confident in. Thank you Randy & team!