Grinding. That's what I was hearing when I was braking this week. Ugh. Never a good sign…read more Gary made getting new pads and rotors much less stressful. James did the test drive and evaluation, and Gary explained each charge in detail before performing the work. He automatically included the online coupon I'd hunted for before coming in, which was nice. I got one other quote nearby - and this one came in at about $50 less. They have an indoor waiting area with a TV, along with a few chairs outside. A smooth, friendly, positive experience.

Listen to the reviews. Avoid this place! I got a set of new tires. They did not have it ready at my…read morerequested time 3:00. Then when I called to ask, they said they weren't finished yet. I told them i needed the car because I had work at 4. I headed up there and they forgot to put the new rim on, even though jt was talked about and put in the instructions. They had to take my car back in and change it quickly. No sense of service or apology. Frustrating because they knew everything they needed and my car was dropped off at 9:00 am.

We were driving from GA to KS . Through all the snow and what not . Our tire has popped . We…read moreluckily made it off the exit and pulled into Walmart . Had an hour before they open then they didn't have our size , called everywhere and no luck . James from Zisser had one but we had to wait for his vendor to drop it off . I mean we kinda didn't have a choice . Thought Walmart could patch our tires and make it out that way but it was unpatchable . James had it delivered to us for Walmart to put it on . Most shops would just be like sorry can't do that . If you wanna pick it up and bring it over there , cool . But he had someone drop it off so Walmart can put it on for us . Our trip went from a 12.5 hour drive to 24.5 hour . Spent 3 hours behind a car wreck and 6 hours getting our car done . The rest way because of heavy snow . But anyways , we appreciate James for saving our holiday . It was so stressful and he really went out of his way to help us . I'm so thankful there's still real good people and that was more than customer service because it's not his responsibility to go above and beyond like he did .

Brought motorcycle in for inspection. They said it passed but couldn't produce the paperwork…read morebecause they didn't have a 2023 sticker. Charged me for an odometer statement instead I didn't need and held the bike until paid. A very simple process made difficult with no result.

I made an appointment online to get two new tires. I tried to call the store to confirm my…read moreappointment and they work would be completed within an hour but I was routed to a call center. Why make it hard to call the store? The work was done timely. The two employees I had contact with were professional and friendly. The customer waiting area is underwhelming.

Paid cash for tires and left with a receipt that doesn't even have my name or vehicle on it!…read more I bought 4 tires here, paid cash, and got handed a receipt with someone else's name (Anthony George) and a completely different vehicle listed. This means I have NO valid receipt or warranty protection for my actual car. I've been trying to get this corrected for over 30 days. Corporate sent me to Regional Manager Darryl, who sent me to Jason, and still--CRICKETS. So much for their "100% Satisfaction Guarantee." They took my cash, messed up the legal invoice, and refused to fix it. Absolutely terrible customer service and management accountability. NO PHOTOS

I've been going to Telle Tires for over 8 years with great service. Everyone was always so…read morefriendly and always got great service. 8 months ago I started getting a 'check fuel cap' scrolling on my trip line on my dash. I tried all the regular fixes like tightening the fuel cap, but message was still scrolling. When I went in month's ago for an oil change Luke told me it was probably the Purge Valve but I could wait until my tags were due and needed an inspection. I made an appointment with Sid explaining check engine light intermittently comes on with the 'check fuel cap' message. He told me they would charge me $219 for a diagnostic. I said I don't need that, I know what the problem is. He was rude and didn't care what I had to say and I made an appointment to drop the car off on Wednesday 9/2. I went in at 9;45a to drop my car off and I met Sid. He was I just as rude in person. I told him I don't need a diagnostic because I know what the problem is. He wouldn't listen to me, he said thats not how we do things. I said why would I pay your $219 dollars to tell you whats wrong, when I'm telling what's wrong. He then said supposedly thats whats wrong, he kept talking down to me like I was a dumb woman. He then didn't want to talk to me anymore and the manager Jeff came over and was immediately was very condescending. I told him I didn't want a diagnostic I knew what the problem is. I said cant you just replace the Purge Valve and see if that resets check engine light. He also said supposedly thats wrong, it could be this or that and we need to run diagnostic that is policy. I said cant you just replace part, he said we don't do that. Jeff said Ill take $100 off. I was so upset and should have just left with my car. My ride came so I just left. I called 4 hours later and Sid answered said they haven't even looked at it, he again was not friendly or helpful. Dennis called me back a few hours later. Dennis was so nice, he a always is. He told me the Purge Valve needed to be replaced, exactly what I said but they wouldn't listen. They had to order part and wouldn't be done till the next day. If they listened to me at 10a they would have it done that day. Dennis called me around 9a and said the car was ready. I was going to talk to Jeff but only Dennis and Luke were there and they have always been nothing but nice and helpful to me through the years so I didn't want to unload on them so I paid the bill and $119 Diagnostic charge. This has really upset me because I always told everyone to take there car to this location bc they can be trusted, that they are honest and do great work. This review is solely on my interaction with the new Manager Jeff and employee Sid. It have nothing but wonderful things to say about Dennis, Luke, and the mechanics. I felt taken advantage of and dismissed. I drove out of the way to go to this location because the employees were so nice, helpful, professional and always provided excellent customer service until this day. You just lost a good customer. Do better!

College son took car to St Charles Telle for a Missouri safety inspection. Front brakes had just…read morebeen changed a month before at a local shop, and they said the rear brakes should be good for another 9 months. Telle failed the rear brakes saying they were below a1/16" and that they looked like the originals. They quoted him $700 to replace. The next weekend I bought part to replace them and when I disassembled I found brake pads had over 1/8" and rotors were good so they didn't actually need to be done. Was it an inexperienced tech, or a way to get revenue because they don't make money on inspections? Either way, we won't be back!

Danmark is the repair shop of choice for my entire family. Our cars range from a BMW 640 that is…read moreout of warranty, Jeep Cherokee, Buick SUV and Toyota Highlander. This is a most professional, qualified, honest and courteous group of technicians in the city. When the shop had actually just closed, Richard stayed late to provide me a loner tire on a rim for my BMW that sustained a flat on the highway. I returned the next day to have a new tire placed. This is just one of many examples of their care for the client.

Sold me a used tire with no tread and told me it was better than the ones I had on which were more…read morethan doubled in tread in comparison. Will not refund me. Told me to come back and he'd put a better one on. They put the same tire on and then tried to tell me that it wasn't the same. They showed me a different Tire and said that it was the one I had just had on it. Well that was a lie cause it was a completely different brand.. guess they think I'm an idiot. Do not go to these guys ...it also took two hours for each tire to be put on

Went there to get a tire repaired from a nail and replaced on my vehicle. I had to use the spare…read moretire to get there . Easy to get an appointment, the person who checked me in was very nice. The tire was patched and replaced. Ok, good My issue is that there seemed to be total disregard for my vehicle. When I got back in to leave, the steering wheel was absolutely filthy, caked with dirt. Yes, auto mechanics hands get dirty, but I've never seen anything like that. The compartment in the back of my vehicle where the tire tools are stored was left completely open, the lid kind of thrown into the back of my car instead of just putting the lid on. Then the cover for the hole where the tool is inserted to lower the spare was missing. I went back in and they did eventually find it after about 10 minutes of looking. I am glad the tire was fixed but just seems like they should be more careful with the vehicle.

The customer service is excellent. I had a nail in my tire & they fixed it quickly &, because I…read morehave the warranty, there was no charge. They go out of their way to be helpful. I feel they take good care of my car.

James came through for me again today! I was driving when suddenly my phone notifications said a…read morehad a tire that was extremely low. I didn't know where to go so I pulled in Valvoline at Wolfrum and 94 because James helped me put on my license plates for the last time. I told him about the notification and he immediately spotted the problem, and even walked me through what needed to be done and answered all my questions. James is beyond a phenomenal employee and truly deserves a promotion to a district manager. I have never been anywhere with better service. Thanks again James, for helping an old ladies day. You are the best!

I have been to multiple valvolines in the area. This is the ONLY one where I actually felt…read morewelcome. They were very great about suggesting and explaining the benefits of some other services and how cost effective they are to be done at this location. You know things like Tire rotation, lights, wipers and such. I loved that they offered the services. but weren't pushy and they weren't just throwing away their words because it's what the company says they are supposed to say. I will come back to this location for sure. I highly recommend this location and this location only.

Second time I went to this place. It will be the last. Every time I'm there they tell me there's…read morenot somebody that is able to rotate tires or do some other service. There were zero cars that they were working on. And it was like I was putting them out to do their jobs. So lazy

Leaving 4 stars as the management was quick to resolve what could have been a 1 star review. My…read moreexperience wasn't great with initial visit. Team was busy, hot and miserable, and no all equipment working. However it trickled over to my experience as a customer. However, I called customer service. Manager / owner very quick to respond and resolve. Very polite and professional. Showed up at home to check over car, Had come back up to make it right and was a very difference experience. Thank you!