Plain and simple.. I paid for the registration fee, and my 3yr olds first class. My daughter gets sick and I call the day before to notify. I show the following Thursday with my toddler who was so excited for her first day ( mind u, she couldn't stop talking about it since we first signed up.. I must admit, this was super exciting for me too. Her first class ever!) well, a very rude individual I believe named Shala, had literally 2 children total in this class when we walked in the door..She then refused to see my daughter because i didn't call first. My 3 year old began to cry because she said she couldn't stay. For those parents who understand being put in a position like this, I felt her sensitivity level for children didn't even exist. I pointed out the 2 children and the obvious that my child would be number #3 for this class. She still refused.. As I walked out the door, she then yelled across the room that she changed her mind and she could stay. So here we come back again, removed my girls shoes pushed her out toward the class and had a seat. She then yelled across the room that I could not stay for her very first class. Not even for a 10 min intro for a parent! I was in disbelief how awful we were being treated by this woman. I called my daughter back to me and told her to put her shoes on. I then asked to speak personally with the owner, who I found delightful when I first visited this school. She refused to call her and said I could call her at home. I paid a $90 registration fee and a first class THAT THEY WERENT EVEN ALLOWING HER TO TAKE!. I admit I yelled at her by then because of the fact that she toyed with my daughters feelings most importantly and I was SO DISAPPOINTED at the fact that this was my daughters VERY FIRST EXPERIENCE in any class... I gave the owner the benefit of the doubt by leaving message after message for her to contact me back. After 2 whole weeks, she calls me back and says that I AM NOT ELIGIBLE FOR A REFUND because I called and cancelled my daughters first session and they had a special arranged trainer there for her. My daughter was born with a cyst on her neck that is totally ok, otherwise I wouldn't have even thought about enrolling my daughter in this type of class. I was not told and she never mentioned that my daughter needed special supervision. I had to obviously make them aware of it, but this was such a poor excuse to take our money and leave us without a first experience at all... I am a local business owner. I service the public every day.. For this to happen to me and with my little one, It left such a bad taste in my mouth that I would NEVER recommend a place like this to any of our local customers and their children. Point is I CALLED AND CANCELLED A DAY BEFORE HER CLASS. We should have been entitled to either take a class with another instructor, OR GET OUR MONEY BACK. An awful experience our family will not forget. read more