We have consistently had positive experiences with our children's appointments, but I was truly…read moreimpressed by their exceptional support during an after hours emergency. Last night, my child slipped and fell at the pool, resulting in a busted lip and a loose permanent tooth. I called after hours line and was in contact with the dentist via text shortly thereafter. They helped us manage the situation overnight and we secured an appointment for first thing in the morning at 7 AM. The service went above and beyond. We are immensely thankful for their support!

Our entire family of five went to this place for years. The work was typically good, and the staff…read morewere mostly friendly and professional. Unfortunately, their billing department is why I'm leaving one star and we will never be customers again. We switched insurance plans early in the year and my wife notified them of the new provider. What we didn't know is that they kept trying to submit the claims to the old insurance instead of the new. Then one day as I was checking out with our kids for a routine cleaning, I was told at the front desk that we suddenly owed them $1000 from previous work. When I asked for an explanation, they said it was for unpaid insurance but couldn't at that exact moment even show me the billing history to justify it. They made me pay it and said they would get me the details. Turns out they never updated the insurance information. They claimed they tried to get a hold of us to tell us about this. The problem is, neither my wife or I ever had any phone call, voicemail, email, or letter about this from them for the 9 months it was going on. When I asked for an explanation of why we weren't made aware of this the multiple times we were in the office for other work since then, they realized the mistake but made no apology or took any accountability for costing us $1000. If we owed $1000 for that many months, you think they would have said something to us at either reservation or checkout during those other visits. They said it was past the point of resubmitting the claim to the correct insurer by the time they even brought it up to me and surprised me with the bill and made me pay it out of pocket. When I asked for a follow up, I received no call at all. The only time they reached out was to call and text trying to push us into making new appointments. That's all they care about. Will never be returning here.

The people running this office, now called Dental Town, tried to EXTORT money from me! I brought my…read morethree children in for their scheduled cleanings. Before they would even let the kids in, they tried to get $700 from me for past cleanings that were already covered by insurance! Not only were they extorting money, but they wasted my and my children's entire morning. Getting three teenagers scheduled on the same day at the same time was a difficult task already. Getting them there, only to be turned away or be forced to pay for services that were already paid for a YEAR AGO, was beyond infuriating. I would NEVER recommend this dentist. The cleanings were mediocre in the past anyway, and they were using fluoride despite my telling them not to. This dentist needs to have a complaint filed, and I am going to do exactly that. There are hundreds of other dentists around, so I do not recommend giving this one your business or trusting them to be professional and ethical. They are clearly neither professional nor ethical.

I can't express the true disappointment and anger I feel right now bc of the complete lack of…read moreconcern for the 4 year old PATIENT over the DENTIST "preference's". I say this because this had NOTHING to do with COVID-19, CDC guide lines, or general concern for the patients well being but simply because the dentist doesn't prefer it. My wife and I asked if J or both could be in the room during my 4 year old daughters Restorative procedure, (taking care of cavities), because she has developmental and anxiety issues. We even suggested letting one of us stand in the hallway, having some sort of live video during the procedure, and time after time we were told NO, "it's just our company policy". When asked for this said name policy they then explained to me that said name policy was not even in writing that this is just what the doctor prefers. They then proceeded to push us off to another office after providing the attached, just generated, Restorative Procedure Policy! This is a true lack of concern for the patient/customer and NOT how a business should be ran. I could understand if it had to do with COVID, which it doesn't. I could understand if it was just a general hygienic issue, which it was expressed it wasn't. I know this, because they said it. I know this because during both my children's cleaning I was allowed in both of their rooms and allowed to stand in the hallway to monitor the other child that was waiting while the other was getting a cleaning. They put on this façade like they really care but have no ground to stand on in their justification for declining our request. If you are a parent and truly care about protecting your children then I HIGHLY recommend seeking dental care somewhere else.

The dentist was AWESOME! And so were the dental professionals!!…read moreFront desk person not awesome.. the lady with the bob haircut.. "educated" me on my dental insurance and how I could NOT skd my kid's cleanings under 6 months b/c "they would not allow that." I called my insurance and was told what I knew already.. and guess what?! I was correct!!! This lady is the reason Trotter & Patel lost 3 clients... her arrogance and snide comment was unnecessary.. so we went to Dr Leach..

Hands down the best dentist and orthodontist ever. Dr. Trotter is amazing and so great with kids…read more Dr. Patel is equally as awesome as well as super honest about if your kids need braces or not. This practice has amazing staff and we feel so thankful to have both Dr. Trotter and Dr. Patel as our daughter doctors!

This is my second son to come through here…read more In general they have been pretty good with both of my boys. My oldest is nearing the end of his braces. While my youngest just started. I will say their estimates for costs have been more then a bit off both times in the beginning. We delayed both times due to what seemed to be way too high of a cost when quoted and asked if it was right . Both times they told us it was so we decided to wait and eventually we got a call or a requote that was much more reasonable. I'd like to think it was just a mistake and not an attempt to just charge more the first time. The care and visits have been good. My youngest boys teeth have already seen much improvement in just a short time!

I visited Dr. Patel at the recommendation of my fav dentist Dr. Nagar (SunFamily Dental also in…read moreAlpharetta). I have gum recession, and was seeing him to find out if getting braces would help or if he thought I would need a graft. He listened to all of my concerns and questions, and gave me great recommendations on next steps. He could have easily told me I needed to do braces again, but he didn't recommend. Nice guy! If I had to do it, this is where I would go. Clean office and friendly staff :)

Do not get orthodontic work done here. They are horrible. I was literally hung up on by the…read moredentist's wife Conny when asking for a receipt. They don't give receipts on monthly billing, which I needed for my son's mother. After telling them that I will not be using their services anymore because they hung up on me, now they are refusing to give me my son's records or a refund. You have been warned. Even during the process of getting my son's braces they were not explaining things. They are just not paying attention to detail, and generally don't care. I think they get away with more than they should because they have a crabapple address. Don't go here.

I'm confused about the last review written here. I've never had anything but amazing experiences…read morehere with Dr. Dhawan for my 4 year old daughter. I have watched several other children receive treatments and have never seen them strapped down. I would never allow my child to go to a pediatric dentist that did use straps. Even when my little girl was getting x-rays and the protective cover got stuck in her hair and she started to cry, the staff hugged her and comforted her. My child has always felt very comfortable with Dr. Dhawan. She gets nervous, so she brings her teddy with her. The staff always shows her what they are going to do on her teddy first. They talk to her and her teddy with love and compassion. They even put on cool sunglasses before they turn on the lights and gave her teddy a pair to wear too. Afterwards, there is a prize box that the kids get to go through and select small toys to take home. The staff has never questioned or prevented me from going back with my children and I always see parents who go in with their children and parents who wait in the waiting room. You can see straight into the area where they do the cleanings through a glass door from the waiting room. I have always been impressed with this office. I am extremely picky and am more anxious about my kids going to the dentist than anything else since I had a bad experience as a child similar to what the last poster wrote. I have to wonder if the last poster is posting about the correct office (I have heard horrible things about another pediatric dentist located on the same road). I certainly hope the last review is not true about the staff at this office.

I'm so bummed to be writing this post because our visit was great with Dr Leech however the process…read moreof how they aren't in network with ANY network was not explained to me before our visit. Our expected bill was not sent to me. I was not told we were out of network and then the woman on the phone sat there and argued with me saying I was told about it. Essentially not believing me. When I had absolutely no idea and it was never brought to my attention. No accountability was taken. All that to say we spent over $700 on 2 kids teeth cleaning. Absolutely absurd. We have dental insurance that covers 100% of what we had done. I would have never gone here if we were told it was out of network!

Went for a lap appointment with my 2 year old to check out a tooth he bruised awhile back. The…read morestaff was very welcoming and the entire waiting room was kid friendly with different areas to play for all ages. We received a tour of the facilities before heading back to meet with the dentist. Everything was thoroughly explained which put me at ease as well as my 2 year old that had only had one previous experience with a dentist that was very traumatic. I am excited to switch over my other children to this practice to continue their oral care. They are out of network for insurances but will submit on your behalf. You wind up paying a little extra but honestly it is not that much of a difference, but of course check with your insurance to be sure.

Dr. Tammy and staff are a staple in our community! We absolutely love her!!!! She makes going to…read morethe dentist fun! My two oldest kids are now too old now to see her. but wish they still could. She is the very BEST!!!!! She has made all of them feel absolutely stress free and completely comfortable in her office. Her office is fun vibrant and relaxing. She is so sweet and honest. I know she cares about each individual patient. All my friends feel the same way. If you're looking for a sweet dentist for your baby......she's the VERY BEST!!!!!!

I could not be happier with my experience with Hickory Flat Dental Staff and Dentist. Juan was very…read morefriendly and great at his job. Alexandra was also very Friendly , knowledgeable and professional. She help me with my consultation ,cost and insurance. Dr Lee and DR. Chong made me feel very comfortable about my treatment plan and up coming procedures. The best experience I have ever had at any dentist. Thanks!

I went here once and then moved, since then i've continued to come here. I do live 2 hours away and…read moremake the drive. I had to reschedule my appointment yesterday from 2:00pm to 11:30am. I get here at 11:20 and am i told i was late and they cannot see me. The lady yesterday told me 11:30 not 11:00. What a waste of time, and gas. She didn't seem to be understanding at all. I am extremely frustrated and just wasted 4 hours of my day driving for nothing.

I started going to Dr. Michael Shenk in 1993 when I moved to Georgia and needed a root canal. He…read morewas Awesome!! His son took over the practice when he retired, and I have never had a bad experience. He is also great! Amy was my hygienist when I first started here, then Lisa has been my Hygienist. They are both super.

Have to say I love their service till the first time that the receptionist answered the phone till…read morethe part that I had to come in. I already booked my second cleaning even though Im still far away from it haha. Thank you for the great care and the amazing quality.