INCREDIBLE INCREDIBLE doctors and staff. They actually care about your child and want to make them…read morefeel as safe and comfortable as possible.

We actually enjoy going to the dentist! Every person in this office is so kind and welcoming. Dr…read more Lulu makes it so fun for my little one. He warms up to her so quickly because she turns everything into a game and she is so sweet to him. She is very attentive and caring. The way she speaks to us, keeps track of little details of our family and relates to us is just a little bit of what sets her apart from the rest. There are lots of toys for the kids to play with, a TV mounted to the ceiling for the kids to watch their favorite show during the brushing. She makes herself seem more as a friend than as a dentist and we all leave each visit happy!

The dentist was AWESOME! And so were the dental professionals!!…read moreFront desk person not awesome.. the lady with the bob haircut.. "educated" me on my dental insurance and how I could NOT skd my kid's cleanings under 6 months b/c "they would not allow that." I called my insurance and was told what I knew already.. and guess what?! I was correct!!! This lady is the reason Trotter & Patel lost 3 clients... her arrogance and snide comment was unnecessary.. so we went to Dr Leach..

Hands down the best dentist and orthodontist ever. Dr. Trotter is amazing and so great with kids…read more Dr. Patel is equally as awesome as well as super honest about if your kids need braces or not. This practice has amazing staff and we feel so thankful to have both Dr. Trotter and Dr. Patel as our daughter doctors!

The dental office is beautiful but there is a fine line between being treated as a consumer instead…read moreof a patient. They offer private rooms at an additional $100 (optional) but only in the mornings and if you agree to a private room once- the office categorizes you as a patient who can graduate from that room but only based on the discretion of the people who are getting paid by such private room⁉They will refuse to schedule an appt with a regular room moving forward. You are stuck paying for the private room and front desk can't do anything about it. This feels unethical and not in the best interest of your patients. Every other dental office will offer you a private room due to hipaa and osha ( this is a clear violation) and not charge additional. The only difference is there is a door here and not a partition. At this office they make it so the chairs sit SO close together like in a dental college ( a dental bay is a clear osha violation) - that naturally the parent will request that private room bc all it takes is one crying child to scare the others. Either way, you do have to agree to it so it's not a secret either but again feels off and completely on purpose! This area is like the, "nicest," in the neighborhood I guess and the other offices around are pretty old, making it so that these type of businesses provide care in a different way, more like you're a number and not a person. The slide and toys are nice but not what most important here. It's too bad bc Dr.Diaz was very kind and the hygienists were lovely as well. Ultimately, I thought maybe I was not the target audience until the office manager called me back to smooth things over and never acknowledged the issue. She went out of her way to tell me why the have private rooms while still not addressing that the issue is they lock you into a room you have to pay $100 additional for and therefore cant even book a regular appt without their permission, the dr didn't bother to call me and Elaina even admitted there were no notes from Dr saying my son had to stay in private room. She kept saying you could graduate (wth?) I'm paying for this!! Delusional. This state is ranked the worst in health care, there is a reason.

This isn't just a dentist it is a carnival!…read more Slides in the office, gaming area, a coffee station, lots of open seating, and then a prize area for kids when they are done. The dental stations are equipped with TVs and headphones for each person, and there is no messing around... once you are in you are attended to! I mean it is like a giant kids play place in here. Well decorated, happy and fun! What kid wouldn't want to go here. Heck I want to come here! Super nice place, great people, and a good location. They have changed dentist visits for my kids forever!

We had a great visit, and we appreciated how patient the whole team is. Most important thing is Dr…read more Sara provides a very helpful information on how we can take care of our daughter's teeth and other issues. And of course, lots of prizes and encouraging words for a kid that makes my child relax and happy to want to enhance her teeth cleaning routine.

The location of this practice was convenient for our family, and as new residents to the area, we…read morescheduled a new patient appointment for our three-year-old. We prioritize dental care and have consistently maintained regular visits and hygiene for our children since their first teeth appeared. However, during the visit, I was surprised and uncomfortable with comments made by the dentist regarding our family's infant feeding choices, especially given the fact that my son was well past the infant feeding stage and had/has no known oral hygiene or development issues. Specifically, I was told that formula feeding from a bottle was "unfortunate" and that "this practice likes our babies breastfed". While I understand there may be clinical reasons for discussing feeding and oral development, the delivery felt judgmental and inappropriate given the context and timing. I hope the practice considers a more sensitive approach when discussing personal family decisions with patients and gets a complete medical history from parents before making them feel ashamed for their feeding decisions.

We have consistently had positive experiences with our children's appointments, but I was truly…read moreimpressed by their exceptional support during an after hours emergency. Last night, my child slipped and fell at the pool, resulting in a busted lip and a loose permanent tooth. I called after hours line and was in contact with the dentist via text shortly thereafter. They helped us manage the situation overnight and we secured an appointment for first thing in the morning at 7 AM. The service went above and beyond. We are immensely thankful for their support!

Our entire family of five went to this place for years. The work was typically good, and the staff…read morewere mostly friendly and professional. Unfortunately, their billing department is why I'm leaving one star and we will never be customers again. We switched insurance plans early in the year and my wife notified them of the new provider. What we didn't know is that they kept trying to submit the claims to the old insurance instead of the new. Then one day as I was checking out with our kids for a routine cleaning, I was told at the front desk that we suddenly owed them $1000 from previous work. When I asked for an explanation, they said it was for unpaid insurance but couldn't at that exact moment even show me the billing history to justify it. They made me pay it and said they would get me the details. Turns out they never updated the insurance information. They claimed they tried to get a hold of us to tell us about this. The problem is, neither my wife or I ever had any phone call, voicemail, email, or letter about this from them for the 9 months it was going on. When I asked for an explanation of why we weren't made aware of this the multiple times we were in the office for other work since then, they realized the mistake but made no apology or took any accountability for costing us $1000. If we owed $1000 for that many months, you think they would have said something to us at either reservation or checkout during those other visits. They said it was past the point of resubmitting the claim to the correct insurer by the time they even brought it up to me and surprised me with the bill and made me pay it out of pocket. When I asked for a follow up, I received no call at all. The only time they reached out was to call and text trying to push us into making new appointments. That's all they care about. Will never be returning here.

La Doctora Karina es la mejor ella es muy profesional estoy muy agradecida con ella . Fui a 4…read moredentistas diferentes y no pudieron hacer el tratamiento a mi niña de 2 años y aquí en wonderland Pediatric dentistry me la atendieron y el mismo día ella le hizo el tratamiento estoy súper feliz y agradecida con el resultado si pudiera dar más calificación la daría ella es la mejor

I honestly cannot say enough about this practice. Dr Karina is absolutely fantastic and very…read moreknowledgeable. The office staff are great as well. The waiting area is VERY clean and fun for children. My son has been coming here for years and my daughter had her first appointment today. She is 13 months. My son (7 years old) absolutely adores her and looks forward to going to the dentist. She is patient and answers every question you have and educated the children as well! They do NOT try and upsell you with ridiculous services that you do not need. Only what is necessary. They also sell a tooth brush there (a sonic brush) for kids for around $50 I believe. We have used it for over a year and my son has not had any cavities at all. Best value I have seen. Please give Dr. Karina a visit, you'll be glad you did. I sure was.

This place is truly amazing. I brought my two year old son, who had a previously traumatic visit…read morewith a different dental office, so I was very concerned. But this could not have gone better!! The staff is so caring and thoroughly explains everything, and handles the children - even the youngest ones - based on their specific needs and never does more than they can handle. They kept him thoroughly entertained and so happy! Also it's so nice that they include the parents in the process and in the room. He absolutely loved everyone and we will be regular patients here from now on! If you're looking for a pediatric dentist, this is the only one you should consider!

Great first visit for my son. Went over the xrays in detail with me and showed my son all of the…read moretools they would be using before putting in his mouth.

Holly Springs Dental, is the best! I enjoyed every second especially their family friendly customer…read moreservice. Dr.Chin is the absolute best and is very knowledgeable and helpful when it comes to explaining future dental care. Everyone is super helpful and friendly! I absolutely recommend this spot!

Holly Springs Dental is AMAZING! I would give a 10 star review if I could…read more Dr. Chin and his staff are so professional but yet super friendly and comfortable to be around. They take the most care and have state of the art equipment - this facility is brand new (as of April 2024) but Dr. Chis and his staff have many years of experience. I highly recommend Holly Springs Dental to anyone in Holly Springs, Woodstock, Townlake and Canton because you will have the best dental experience ever!

Dr. Monica Sharma has a gift with children, and where most pediatric dentists in this area fail she…read moreabsolutely shines. It's something special when she sings to your distraught kid -- as she says, kids first, teeth second.

Do not get orthodontic work done here. They are horrible. I was literally hung up on by the…read moredentist's wife Conny when asking for a receipt. They don't give receipts on monthly billing, which I needed for my son's mother. After telling them that I will not be using their services anymore because they hung up on me, now they are refusing to give me my son's records or a refund. You have been warned. Even during the process of getting my son's braces they were not explaining things. They are just not paying attention to detail, and generally don't care. I think they get away with more than they should because they have a crabapple address. Don't go here.

I'm confused about the last review written here. I've never had anything but amazing experiences…read morehere with Dr. Dhawan for my 4 year old daughter. I have watched several other children receive treatments and have never seen them strapped down. I would never allow my child to go to a pediatric dentist that did use straps. Even when my little girl was getting x-rays and the protective cover got stuck in her hair and she started to cry, the staff hugged her and comforted her. My child has always felt very comfortable with Dr. Dhawan. She gets nervous, so she brings her teddy with her. The staff always shows her what they are going to do on her teddy first. They talk to her and her teddy with love and compassion. They even put on cool sunglasses before they turn on the lights and gave her teddy a pair to wear too. Afterwards, there is a prize box that the kids get to go through and select small toys to take home. The staff has never questioned or prevented me from going back with my children and I always see parents who go in with their children and parents who wait in the waiting room. You can see straight into the area where they do the cleanings through a glass door from the waiting room. I have always been impressed with this office. I am extremely picky and am more anxious about my kids going to the dentist than anything else since I had a bad experience as a child similar to what the last poster wrote. I have to wonder if the last poster is posting about the correct office (I have heard horrible things about another pediatric dentist located on the same road). I certainly hope the last review is not true about the staff at this office.