Summary: Communication was fine. Cake wasn't.
I ordered a cake for a birthday last month. Communication was fine. I had to wait to receive a call for decisions on orders(decoration/design/flavor). I'm personally more inclined to email for reasons that will get explained later. I choose to pick up my cake since I was in the relative area. We arranged to pick up the cake about halfway from our locations.
Cake was really unsatisfactory. It was a vanilla cake with vanilla buttercream. Based off of me and my family who tried the cake, the cake was dry, dense and particularly bland for a vanilla cake. The icing was quite bitter due to colorants used and it was definitely a BUTTERcream(the balance felt off and the icing left a greasy feeling in the mouth). The combination off the icing and cake wasn't great. We ended up throwing the rest away because no one was going to eat it. The decor was simple. But I did see some open spaces in the piping and the base coat. Honestly wasn't that fond of the end result.
So the flavor that I had requested was orange rosemary(it's not available as a flavor on the updated site)I had received the wrong flavor but due to me not being able to reference it since it was through phone call, I could only check through the website(it was down at the time so I had no way to access the flavor list). I had to use the way back machine to access the old list to verify. I did tell them that I had gotten the wrong flavor and they apologized and offered a discount for the next item I ordered. I declined.
In general, I was disappointed. In the end, I received a cake I could've baked myself(Which I did end up doing. The birthday girl didn't even like the cake!). Kind of defeated the purpose of buying one. To be transparent, I spent around $200+ for a 6in cake. I hope that this was just an unfortunate experience I had. Shame really. read more