I first met Becky at a children's playgroup where my son and I hung out in the mornings. She asked…read moreme to shoot a quick video advocating for the playgroup as part of a Coldwell Banker thing. Her social media presence is consistent and engaging, so I followed her knowing we'd be house hunting. When the time came, we reached out to her and she got right back to us. From there, we hit the ground running. Becky was a great communicator and really felt like she knew enough about the technical aspect of home buying that I trusted the process. Homebuying is stressful, but she made it feel approachable and intuitive. I'd recommend Becky to anyone that is looking for a home in the area. She knows the entire region and will hop in her car to meet you at a home and be right there with you. She asked questions of the selling agent that I never would have thought to ask. She also noticed key details while my wife and I were still being dazzled by the various open houses we went to. Becky Brown is a great agent, especially for new families because she has a lot of understanding and empathy. On our closing day, while my wife and I stared at a literal pile of paperwork to sign, she sat in the corner with our 3-year old son and occupied him with Play-Doh, which she brought especially for him! He was engaged with her the entire 30 minutes, which allowed us to review what we were signing and feel confident that we understood the closing process. This is just one example of not just her professionalism, but her ability to interpret and get ahead of the needs of a given situation.

Becky has been an incredible asset to us on our home-buying journey, as well as through the process…read moreof selling our current (former!) home. Becky is thoroughly knowledgeable about her field, but what sets her apart from other realtors we've known is her incredibly welcoming personality and the way that she has remained one step ahead of us (in a good way!) through our entire working relationship. She researched answers to questions we had before we knew we had them, and always prepared us thoroughly for next steps. We hope to remain in our new home for a very long time, but if we are ever in need of a realtor again, we will absolutely work with Becky.

Worked with Kathy on the sale of one home and the purchase of another. She was fantastic on both…read more First with the sale, everything was done quickly and smoothly, working directly with the attorney and the closing process. I have to say the nicest person also. She was immediately available to get the job done, she freed up her schedule to make sure my transaction was a priority. And she made sure the price was fair and that all parties involved agreed to the terms. Very thorough. On the purchase of the new home, I told her which ones I wanted to see. See met me there at my earliest convenience. There was NO pressure to buy or sign anything. She recommended top inspectors and repair people to make sure there were no surprises. The purchase went smoothly. Honestly, that's the way it should be. 5 Stars for Kathy.

Kathy helped me and my partner pick the perfect home for us, managing to find something that had…read moreevery element we were hoping for. We feel so lucky to be in our house and never would have considered it if not for Kathy's encouragement, confidence and vast knowledge of the area. Thanks again, Kathy!

The team at Hampden Homebuyers made what could have been a complicated process very easy. They…read morewere very knowledgeable , they communicated every step of the way and we got a fair price for our home. Thank you Hampden Homebuyers !

To say this company is anything other than scrupulous and borderline criminal would be a massive…read moreunderstatement. Once they have your money they will NOT be returning your calls or emails. I bought a house from them almost two years ago and still have MANY issues that have not been addressed. Also, they will use the cheapest materials they can find. I hired a lawyer and he told me he uses shell LLC's so you can sue him but he'll just move the money around so you'll spend $10,000 trying to get $1000 from him because he is known to do that. By the way his name is Dominic Kirchner. I don't have enough time to speak about what a horrible experience we have had with this company and Dominic Kirchner. You have been warned!

Nicole was a truly amazing realtor and an even more amazing person. She was endlessly caring,…read moreaccepting, understanding, and patient. She answered all one million of our questions with concise and honest answers, and never made us feel like we were irritating or bothering her. She drove half way across the state to view properties and FaceTimed us for each listing as we were buying out of state. We bought our property sight unseen and put our full trust in her feedback and the things that she said and cautioned against. Since we were buying from a state that does not get snow, she had great insight into the different types of heating available and what would work for us after discussing our thoughts on it. The process was seamless and so stress free even buying from over a thousand miles away. She came as a recommendation and we are in no way surprised that she comes as highly recommended as she does; she definitely deserves all the praise. An added bonus was her attention to detail in the people that she works with and recommends to her clients. Sometimes one person can be accepting but the people in their circle are not which can really put a damper on the entire experience. However, she has vetted and curated the people that she surrounds herself and her clients with (mortgage attorney, inspector, etc) and we were continually amazed and comfortable. This entire experience has been made possible by Nicole and we cannot recommend her enough.

I've been buying and selling properties across the US for two decades. Meeting many realtors along…read morethe way. It's easy to spot how customer centric and truly talented Viviana and Marvin Council are. I've been partnering with them while exploring properties in Berkshire County. Viviana and Marvin totally got what I was looking for, and in no-pressure, fully supportive role are keeping me abreast of potential investment opportunities in my target market. They follow through, and go above and beyond. As an out-of-state buyer they took orchestrated video showings and provide accurate and necessary info about what is a new market for me. If I buy in this area, I'd only use The Council Real Estate Group, experience, great established relationships with other realtors and the community, professional, kind, and they really get what their buyers are asking and tailor listings to fit personal needs. Team Council is the BEST in the BERKSHIRES!

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.

Best real estate agency in Western Mass! Great agents and extensive knowledge of the real estate…read moremarket. They are also very involved in the community.