Working with this company was a complete disaster and a very disappointing experience to say the least. They didn't meet the timeline, they didn't complete the work, they left much of the work unfinished and damages throughout.
From the beginning, surfaces were not adequately prepped causing damage and paint splatter to go all over our home. Additionally, work was done without any attention to detail, painters did not sand or clean surfaces at any point, they painted over dust, bumps and blemishes, cutting around light covers and door hardware, resulting in a sloppy finish and requiring extensive cleanup and damages. Painters repeatedly asked to use the spray gun on bifold doors, railings, and the popcorn ceiling in the kitchen and were refused and urged to use a roller and brush instead, as the spray gun was being used on another project. The painting crew was understaffed and pressured to finish the job quickly and move on to the next, resulting in an uncomfortable work dynamic and causing the painters to cut corners and compromise quality as a result.
Much of the scheduled work was never started, and of the work that was started, the majority was never completed. Namely, the master closet, master bathroom, pantry door and frame, sliding door frame, garage, baseboards, stairway, railing, kitchen. Many of the doors that were painted need to be sanded and repainted, lots of the brand new door hardware installed is covered in plaint splatter, and some of the walls and rooms that were considered completed, still have the old paint showing and will require an additional coat.
Our home was treated with the least amount of care and many of our belongings were damaged and dirtied by paint splatter, we found grey paint on our kitchen cabinets, appliances, countertops, plants, our sound bar, both tvs, kitchen blinds, baseboards, recessed lights, linens, door hardware, front entrance and pillows. The painting crew repeatedly cleaned their paint tools and buckets on the floor right outside the entrance to our home, after repeatedly being asked not to, they poured gallons of concentrated paint water on our trees and plants, resulting in stains on the walkway floor.
Upon raising these concerns with the office, the owner came to our home and when we showed him some examples of poor workmanship and damages, the owner became hostile and refused to take any responsibility. The owner eventually 'promised' that the painters will come back the next day, with the needed paint and equipment to fix some of the issues and finish the job. Not only did the painters arrive without any paint or equipment, the owner asked his painters to pack up and abandon the project after collecting half of the payment, leaving much of our home unfinished and damages throughout.
I encourage anyone thinking to hire this company to thoroughly research and read the other one and two star reviews, check HomeAdviser, as it seems other home owners are in the same situation. We have contacted the office on more than one occasion asking for insurance information and have not heard back yet. read more
