this is my third review of Tiner properties John Tiner the CEO of Tiner properties has reached out to me and resolved any issues that we may have had in miscommunications misunderstandings and my frustration so I am changing my review from A1 285 because I feel that we amicably resolved our issues thank you for the conversation John, and taking some of the frustration out of what happened read more

Tiner made the application and move in process wonderful and easy. They were very responsive to every message and went through all steps very quickly. Sandra was amazing! She was courteous, professional and overall just a pleasure to work with. Amber was also very nice and helpful in getting all the documentation provided, checked over and responsive. Moving can be so stressful and the Tiner team really took a lot off my plate and made the process so smooth and effortless. Even received a personal email from the owner welcoming me and thanking me for the business. I will definitely be renting from them until I am ready to buy a home and am confident in saying I will be using there business for that as well! read more

I almost didn't rent with this company because of the reviews but I was in in dire need so I went ahead. I've rented in Southern California, the Bay Area, and Sacramento in over 15 properties, and this was by far my best experience renting. I met one of their agents on the first day (I believe her name was Sandra) who was super welcoming and personable. She actually pointed out some issues like a poor paint job and dirty grout and had them fixed within the next couple of days. I was instantly impressed since there wasn't financial gain in aesthetic fixes. This was an old house, so throughout my time there, I had issues with the water heater, I had locked myself out, and the roof had shingles blowing off. They fully replaced the water heater, sent a locksmith, and had the roof replace all within a few days of the issue. Whenever I rent, I always am prepared to say goodbye to my deposit since this part varies the most by property managers. There were obvious signs I had lived there, so they could have charged me for new paint or wall damage from hanging stuff, but they gave back my full deposit. Shoot, I've even had managers charge me for cobwebs on the back porch and leaves in the gutters! I believe they only charge a move out carpet cleaning fee, which is pretty standard. All-in-all, I felt I needed to write this review since I did have such a great experience. It's also important to note that I rented before there was a property shortage and extremely high pricing. You never know what you're going to get with property managers, and I didn't expect to have such an easy experience. read more

Our new home is so nice! We haven't rented in a while, and the overall experience with Tiner Properties has been great. We like the texting service, and online portal makes it very convenient and easy to pay rent and put in repair requests. We've had nothing but a good experience renting from them. read more

We were told personally by the woman showing a home we were interested that they collect as many applications as possible and then choose the best, most qualified applicant. So basically you can be denied for a rental even if you qualify because you are not considered "the best". (we had applied prior to knowing this and reading yelp reviews stating the same thing) If we meet all required qualifications we should get approved. If were denied for specific reasons, not meeting all qualifications that's fine, but our reason for denial made no sense at all. I felt they made something up to pass on us to find a stronger applicant, since they choose "the best" lol. An email was sent out asking them to explain why we were denied and we received no response. Choose a property management that does it on a 1st come, 1st serve basis and not one that just collects 100's app fees for one rental. Fyi, this home had at least 100+ people look at it. Just at the viewing appointment I had there was at least 20+ people, if not more and probably more when I left. As I continued my search, I continued seeing this property posted on rental sites as well as Tiner website 4 weeks after being denied. So like the agent told me they really are collecting as many applicants as possible. read more

Every time I drive by the property, I remember how awful Tiner Properties treated us. They only care about themselves and money. Guess they were ahead of the times. read more

I'm happy with Tiner's service, especially my property manager Amber Van Tassel. She is always fast responding. Highly recommend

Professional, friendly, responsive, and pleasant to deal with. I hired them as property managers after an absolute nightmare trying to find my own tenants. I am a small private landlord. My place sat vacant for 3 months while I fielded over 200 emails from prospective tenants, most of whom weren't qualified or interested in filling out an application. Some took their frustrations out on me regarding the Sacramento rental market (they basically told me where to go :'-( after hearing that I was unable to "help them out" because they didn't meet rental criteria). It was a colossal waste of time and money. My place has been rented less than a week after listing with Tiner. They were also very patient and professional when I hired them in the past and I ended up making some last minute changes to the availability of one of the units. I really appreciate their customer service. They know their value in terms of decreasing stress of property owners, and they do it well. read more

I have not rented a home in more than 20 years. I recently lost my husband and had to sell our home. Everyone from Tiner was great, made the process less painful than it already was. I thank each and every one of you that I have interacted with. Angelique read more

I've worked as a travel nurse so I have rented through several companies in multiple counties, but have never had such a positive experience. Tiner is thorough with the initial rental process. Once we moved in they are extremely easy to get ahold of and very responsive. Sandra is our property manager, and has been a pleasure to work with. If we need anything she always response same day and usually within an hour at most. We would definitely rent with them in the future! read more

They set up appointments for 1:30AM in the morning and you keep getting the reminders on your phone may sure you show up for the appointment. Then I showed up just to see and of course no one was there. Got a text on my phone thank you for showing up and looking at the home. Then this morning I had a email from Tamara Tucker: It was nice meeting you at the home , well who is she and never was at the home. I called Tiner Properties this morning took almost half hour to get a life person. she gave me the run around and said someone would call me. I DON,T THINK THAT WILL EVER HAPPEN. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! mk read more

I purchased an investment property in Carmichael earlier this year. I asked my real estate agent if he had a recommendation on a good property manager and he immediately responded with Tiner Properties. I checked the business out, and called John Tiner's phone (listed on the website) at 8:30am and he picked up immediately. We talked about his business, philosophy, and answered all my questions, including pricing (which was quite reasonable). I told him that the only time I would be at the property to meet him was on a Saturday afternoon. He said "no problem" and said he would meet me. And he did! He was on time and walked through the property with me, and I signed up right there. I was really impressed that the owner was accessible and willing to go the extra mile to meet me and take care of my needs. That already deserves a great review. BUT it gets better. The home needed some work done prior to renting. He passed me off to Krystal Tiner, and she worked with me over the next few weeks to get the hardwood floor refinished, finished a converted garage, repair tile, do some electrical work, and paint the interior and exterior. They use licensed contractors, and the contractors all got the work done expeditiously (I think that's the difference if you're a high volume property management company vs an individual home owner). Krystal was super responsive, and I was grateful for her input as I made decisions on how to get the most return for my investment. The home was put on the market and within 2 weeks I had excellent, well-qualified tenants signed up to move in, at higher rent than I anticipated when I bought the property. I've started getting income in this month, and I've been VERY happy with my experience with the Tiners. So much so that they've really narrowed my scope for future investment properties. I want to continue to invest in the area so I can keep working with them! Give them a call. You won't regret it! read more

Tiner has and always been helpful, professional and efficient in doing business and service. 5 star rating!

Tamara and Melissa have been so kind and accommodating. They have been great to work with and we are so pleased with our rental home. We would definitely recommend Tiner as a property management company! read more

Tiner has been our property management company for 5+ years. We were impressed by John Tiner who helped us get started. Since then, we have been working with Melissa. We recommend Tiner as we have been happy overall with their attention to leasing, property management, and tenant relationship. Only area of improvement is their billing service to tenants for utilities via property owner billing statements - took too much time to verify/collect and better handled directly with utility. read more

Tiner is a capable firm but are obnoxious in dealing with tenants. Messages are always lead off with a Civil Code or a threat, even for tenants with an excellent long term relationship. Avoid them if possible. read more

Response to John/Update for consumers: HAHA. Okay. To any prospective renter: Just don't do it. They admitted they did not completely finish the application process prior to denying us for one place and they state credit is their main concern (I have no evictions, no bankruptcies, make 3x rent alone, have rental history of almost 3 years at one location, 11 years at another, a steady job, and a credit score of over 800). They claim they provide detailed info re: what is expected, yet fail to tell you if they "find" late rental history you will be excluded (website only states bankruptcies need to be disclosed and evictions are no-gos, along w/ 600 credit rating. "Good rental history" is listed, but not defined as not having any late payments in the 15+ years they go back and review, nor will they inform you of where they obtained the alleged "poor rental history."). John's claim that is was acceptable for Tiner to discuss my tenant report information on a public forum since I first brought it up is deflective, misleading, and egregious since my mentioning of said rental history was directly questioning the validity and source, and commenting on the fact Tiner refused to discuss the results of the tenant report. Tiner declared I had "poor rental history" on a public thread as I was requesting they provide sources (my legal right). For Tiner/John to dismiss my questioning and infer I was accepting their allegation as fact/providing permission for them to discuss my tenant history information on a public forum should be of concern to any prospective tenants. In re: to past address that arose during background check? I resided there 2001-2004 and I did not pay rent b/c it was a relative's home. Not only was it unessesary for Tiner to go back so far in my housing history, according to their non-reponse at my request for disclosure, this address could have been what flagged me, who knows. They can say anything b/c they refuse to disclose the sources of the information that determines your suitability as a tenant. They will be quick to respond through the process, but refuse to provide any info re: who flagged your application (violation of the Fair Credit Reporting Act) and will ghost you once they have dismissed you. Read through the reviews. I did not before I applied. You will note all one stars are very similar to my experience. They may not do anything "illegal" in their eyes, but this is the shadiest property management company with whom I've ever had the displeasure of "working." AVOID TINER. For the record, I was able to find a place through River Valley Property Management based on my excellent credit/rental history the same day they ran my application. My current company Cook has never been an issue. And S&S, although I did not complete the process, was very attentive and considerate. Happy hunting! AVOID TINER IF YOU ARE SEEKING A RENTAL. read more

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Tiner Properties has always been there for my rental needs and questions! They do their very best to help in everyway... Melissa and John even came to assist me on their day off. I highly recommend this fantastic, honest and ethical company! read more

Amber has been very attentive. As a longstanding tenant, I have not had any concerns with her responsiveness or following up on my requests. She has also been willing to go the extra mile when asked. Thanks for working with me. read more

I really wish I would have read the reviews on yelp, google, and yellow pages before paying the $70 (total) application fee, as they are overwhelmingly similar. Although we more than fit all the requirements and applied the same day a listing was posted, we were told a stronger applicant was chosen for that property, however we could transfer our application to a different rental if one came available, to just get in touch with the office. I've called twice with no return call, however when I called to see where to drop off a cashiers check for the $70 app fee, I received an immediate call back. read more

Before being a first time renter everyone who i spoke to made it seem like a horrible route to take. Disregarding all the negative comments i received, i decided to still give it a shot. Tiner Properties has been extraordinary! It has been a complete breeze with this company. Any and all concerns get handled promptly, even though we have had few to none. Paying the rent and any other bills has been super convenient (online portal payments) and easy. They respond very quickly and make sure you needs are met. The house i rent is amazing, perfect fit for my family and I. We could not be happier. And we really hope to be able to renew and continue working with this company and our landlord. I highly recommend going through this company for your housing needs! read more

My husband and I went on a tour of a lovely property in folsom. This property management company does not feel trustworthy to apply to unfortunately. All of the negative reviews on different platforms validated our bad gut feelings about this company, and ultimately made us look else where. The agent was over an hour late. They schedule you with another possible applicant to create a competitive environment, which is uncomfortable especially if you have to wait awkwardly outside with them. The application fee is $50 per adult in your household with no refund or even partial refund. We asked about the level of applications they recieve per house and they said they can get up to 20. That's a lot of applications fees they pocket and it feels like a scam that we just wanted no part of. We were concerned about being racially profiled and after reading the reviews we know we weren't the only ones feeling this way. They have a 1 star rating on the better business bureau website. It sounds like they just want to use the home owners house to get as much application money as they can. We were really disappointed because we really loved the property, but know if we applied we would just be disappointed and scammed. read more

We scheduled a tour to view a property in Folsom and we found other prospective tenants waiting there. The agent called after 15 minutes and said she was in Elk Grove at another property. She arrived about an hour late citing Google calendar for double booking her. The place was nice and priced competitively, explaining the crowd waiting to tour. Once we toured ourselves we asked about the application process. Tiner gathers as many applicants as possible as selects the most competitive as the tenant. For the rest of the unlucky many the application fee of $50 is non refundable. I suppose you can use the application fee for another tiner property in 30 days. The agent mentioned for one house they got 20 applications! I inquired and most property management companies process applications one at a time and many offer partial if not full refund if the application is denied because another has been accepted. I feel tiner is in the business of undercutting the potential rent to garner as much interest as possible to collect on application fees. Will not apply as it is very likely that application fee will be stolen. Do not recommend, others property managers are nicer and better! read more

Those guys are scammers using common scheme. They will simply keep the property posted even if there is rental agreement with someone, just to collect application fees as much as they can ($45 per applicant). If you visit their office you can never talk to anyone. Stay away from them. read more

Shady, unethical and racist. I applied for a property with as a main tenant with a relative applying as a co-signer. Less than 20 minuets after I submitted my application I received an email from Amber stating that my application was denied and they did not accept co-signers even though on their website it CLEARLY states that they do accept co-signers/guarantors. Interestingly enough, my relative and I MORE than meet the credit and income qualifications. If they don't accept co-signers then it needs to be removed from their website. My denial email didn't arrive until right after I sent a photo copy of my ID and my relative dropped off a copy of her SSC to their office. I have attached copies of the emails along with the correspondence demanding that the application fee be returned. I'll also be filing a complaint with the Tenants Rights Association as well *UPDATE* This generic reply by John T of Tiner Properties is the exact same reply given by Amber Van Tassel via email VERBATIM and has yet to address the issue of accepting an application fee as a co-signer when the email from Amber states that they DO NOT. Make up your mind. You either accept co-signers or you don't. Once again, I'll be filing a complaint with the Tenants Rights Associations and Tiner Properties can answer to them. read more

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They've recently dropped the slumlord, which was my gripe with this property management company. They've also tried to reach out and attempt to solve any issues the slumlord would let them fix. The issue was with Tiner representing such a terrible homeowner, now that they don't the issue with Tiner has since been solved. read more

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Easy to work with and great responsive service with a rental we recently moved into. Questions were responded to quickly and any concerns were addressed. read more

Brutal experience...in fact, the individual that owns the house I was renting reached out to me and asked me why the issues that we're going on in the house (filthy when we moved in, 4 months to get the garbage disposal fixed, over a month to get the microwave replaced, and the sprinkler system either flooding the property every 3 days, or not working for the last 2 months before I moved out so everything was dying) weren't addressed, I said I couldn't answer that question...but what I could say Tiner was great about was making sure I got at least 5 emails a month to remind me when the rent was due...a brutal experience, Tiner is worried about one thing, and one thing only, making sure that payment is in place the first of the month, it's a cash in focused company, if there is the remote chance they are going to have to outlay cash, it's a process of unanswered phone calls, unanswered emails, excuses that the messages went to the wrong person/phone number, when we are following the directions in their tenant guide...like I said, all about the cash flowing into them...was a frustrating 8 months, glad to see Tiner in the rearview mirror....have had two co-workers ask me about renting w/Tiner, I told them to run in the other direction. read more

This company went out of their way to ensure that we were denied. I have never had a rental property look back more than 10 years of residential history. Are you kidding me? If you have a mortgage in your name even though you do not pay said mortgage, they will use that against you as well. This property management makes it almost impossible to rent any of their properties. Thanks for taking $90 in application fees. Scam!! read more

We are very disappointed with the service and poor business practices at Tiner. We broke a year lease after being in a home for 2.5 years. We knew charges would come, but they will charge you $1800+ in fees, so sign a month lease when they allow it. They charged us $200 to post the property on their own website. My wife is in the web business and this cost is $20 at most, and that is if the website would be strictly dedicated to our property which we vacated. But, they have their own domain name with a high number of commercial and residential properties. They charged us for 1/2 months rent, in the contract, so we get it, but to have a tenant in the home within a week and then charge us an extra $565 on top of the half months rate after prorating us an amount through email, makes this amount absurd. They then charged us for things that were broken in the home and listed on the contract when we moved in. Melissa never got back to us, and they never call you back. They are extremely unprofessional in communication as we have never heard from anyone except in paper form. If you can avoid renting from them, do it, or at least go month to month when you can, because they are all about greed. Best of Luck... So, got a response from this John gentleman. He of course had no idea what was going on, saying I got a refund, no, they kept my whole refund and charged us extra. I have spoken to the new tenants, and they were told to wait a week before moving in. If I investigated further, I could have taken them to small claims court, as the mold they were supposed to fix as well as the shingles, was never taken care of and it was in my sons room, who lived in that room since birth. Then, they charged us $100 for the garbage because they did their inspection before the garbage man came, how messed up is that? And, they charged us because there was dust on the blinds. They are liars, and they want as much money as they can. Like I said, greedy company, stay away if they can. And, if John's comments on here are the same, he is lying in a majority of them as he did read more

I've had Tiner as my property management company for the place I rent for 6 years. 90% of my interactions with them have made me hate the renter experience. The "convenience" they seemingly provide my landlord has mostly been a major inconvenience for me. They are not the easiest to deal with when issues arise and are quick to threaten charges/fees- for example, if we are not home for an inspection we are fined but the person coming by was late for himself. Over 6 years, frustratingly poor-customer-service-oriented and baffling fees are constantly added to our rent (like an online rent payment "processing fee", "administrative fee" AND "transaction fee" for not taking a physical check in and using the website to pay rent). They are never as friendly or easy to deal with as I'd expect for a management company representing my landlord. And if I rented a property I would never use their services. read more

Rented a commercial property from them quite sometime ago. They took advantage of our knowledge gap of the industry :(

Being new to the market as a renter, its surprising how competitive it is in Eastern Sacramento/Rancho area. We've been scouring companies to find a rental. Most companies will hold your application for 30-60 days, and give you first crack at a new property if your app's already on file. I genuinely feel we dodged a bullet by NOT applying with Tiner though. This seems like the only company that gathers as many applications as possible (fees) for each property rather than working one application at a time like all the other companies. Texting one of their employees just now, it was confirmed that this company does not operate on a first-come first-serve basis. When asking for further clarification, I was sent some generic requirements that most people would meet anyways.... no bankruptcies, 3x rent income, etc. So, they likely just pick the applicant with the highest income. This seems dishonest, and a waste of the prospective renter's time, when compared with most other companies. By other companies, I mean approximately the first 25 property management companies that come up in Google search. Thought others should know this before applying with Tiner. If wrong, I'll gladly update this review based on Tiner's response. read more

Just started the relationship and chose them from Yelp ratings. So far, very responsive on a somewhat complex transition with many moving parts. Will update later if it changes. So far, so good. read more

We're new tenants and have been extremely pleased with the service and support we've received thus far. The Tiner team is very responsive and helpful which is greatly appreciated! As a tenant that is obviously super important so thank you very much! read more

We worked with John while purchasing a property and coordinated with him on the management side. He is extremely knowledgeable and is very familiar with the Sacramento market. We highly recommend Tiner Property Management to any local rental property owners and potential buyers. read more

We were excited about a property we scheduled a viewing over a week in advance and got multiple text message reminders to confirm viewing and to be on time . We were rescheduled not once but twice 20 min before showing time. Very unprofessional and upsetting for potential eager future tenants we are no longer looking at properties with this property management due to the Experience read more

We just recently started renting from Tiner and are very pleased with the service and support we have gotten so far. They worked with our out of town move, were helpful, polite and communicative. So far we are Impressed! read more

Before I begin, I want to say that it takes a LOT for me to feel the need to type up a negative review. I'm the person who prefers to send praise. I However, between my personal experience with Tiner Properties and the yelp reviews I've now read, I think this review needs to be written. If you are coming from a distance and see a property posted on Craigslist, you might find yourself wasting your time like we did. My husband and I found a property that we really liked posted on Craigslist. We used their appointment system to go ahead and schedule an appointment the night before since we were coming from 100 miles away. I got confirmation via text, great. Next morning, we get a text that our time has been changed. 90 minutes before, I get an URGENT text that I must confirm so it doesn't get cancelled. I re-confirm that same minute!! We drive over to the property and arrive 20 minutes early and it's a good fit from the outside. 20 minutes past our appointment time, I call the number on the property. The automated system tells me I'm 21 minutes late and the Agent has come and gone. That's not possible because my family and I have been here waiting the entire time. I sent an email explaining the situation, my upset and for someone to call me. I get that call from Susan as I got home after driving 200 miles for nothing and I can't come back for 6 days. We agreed to go ahead and talk Saturday if the property was still available. Let's skip to Saturday. I get a call from Tom. He says to me the Susan and the owner of the property John Tiner wanted to make sure we could see the property if we were still interested. So we agreed to a meeting time the next day. Although not their fault I want to mention my car wouldn't turn over that morning so I had to rent a car to see the property. My husband already has a job secured there and we need to find a place so we were very motivated. We arrive 30 minutes early since we were taking a long drive and didn't want to be late. A man shows up, parks in the driveway and I'm thinking it's Tom. I approach him and he told me that he's a realtor whose there on behalf of the owner...Huh? Why would a realtor be looking at a home that potential renters are waiting to see? Tom arrives, very nice man. We see the place, even find it to be a perfect fit for our sensory sensitive child. We are excited because we want to rent this place. We get into the car, and Tom comes back out to notify us that the realtor is there because the owner is considering selling the place, and if he does decide to do so then we will get our $70 in application fees returned. He even apologized and said he had no idea. I felt bad for Tom...you could tell the poor man had no idea and had the same question in his mind that we did. We were still willing to try so we filled out the application. We got an email this morning right after they opened to say they found out that night that the owner was selling the place. So basically you wasted our time, 200 miles of driving and for what? It was as if he was waiting to see who we were before he made his decision. It was weird... I finally went ahead and read the yelp reviews and saw that there are many people, but particularly those of color are saying that they felt discriminated against and they felt the screening process unfair. While it's definitely different from anywhere I've applied, I was fine with it because I thought we were ideal tenants. 20 years as a couple, 9 years in the same home, good credit, stellar references and a SIGNIFICANT cash reserve to eventually purchase a home. We were equally surprised to find out that there were two other applications in for said property so we were in competition so to speak. I could see how people would consider it suspicious. This property management company takes your application fees and then decides on the strongest tenant for the property. Most PM companies I've dealt with in the past take the rental off the market if an application is being processed. I thought that's how fair housing works. That's why during the application process they make sure you're okay with their terms which means you may be in competition with other potential tenants. However after reading these reviews it really has me wondering if the owner saw our IDs and told Kate to email us the news afterwards. If I as a biracial woman of color with a husband and son of color has the question of whether or not the color of my skin vs the content of my character and letting credit, references etc be the judge and that's constantly lingering in my mind, that's not a place my family and I should be conducting business. I'd highly reconsider if I were you.... read more

We had been searching for a home to rent for months, and finally found something in our price range that met our needs. Tiner Properties was easy to work with in showing the house, getting all of the paperwork signed, and completing the move-in process. When we went in to get the keys and sign the final paperwork, the owner of the company John Tiner personally thanked us for working with them and welcomed us. Communication can be spotty at times which is the reason for 4 stars instead of 5. But overall a great experience so far! read more