I've lived in one of their properties for the last year and I've had nothing but good experiences with them!

If this gets long, I apologize. I want to be as clear as possible so you can use my experience to help you choose an excellent property management company. We put our family home up for rent in 2005 with another property manager. That manager didn't monitor the tenants, didn't communicate with me or the tenants, didn't arrange repairs. Basically all they did was collect the rent. In 2006 I contacted Tiner Properties, which was operating under a different name back then. Tiner's manager met me at the property and made repair recommendations. They spoke to me over the phone ( I live in AZ) and explained the management contract, reasonable rental rates and current occupancy levels. Minor repairs were completed and Tiner screened several applicants. They recommended a particular applicant and that renter occupied my property until this year. During the first couple of years at Tiner my property manager changed several times until I finally struck gold with Krystal. Krystal sent an introductory letter along with business card and called to personally introduce herself. Krystal has been responsive both to me and my tenants. If something broke, the tenants would contact Krystal and she'd call me in a very timely fashion. Often times she already had repair people ready to respond. Over the course of eight years many things happen to a home. We've had plumbing leaks, faulty dishwashers, 20 yr old stove that needed replacement, broken garage doors and openers. And each time Krystal handled it quickly, efficiently and professionally and with minimal inconvenience to the tenant. As time went on we had a problem with water billing. The tenants were supposed to pay the water/garbage bill but for some reason they weren't getting the bills. I had liens placed on the property three separate times for that. It was becoming quite the circus. Krystal did what she does best: solved the problem. She negotiated with the tenants so they wouldn't be bothered with the water bill by increasing the rent and Tiner paid the bill. I hadn't participated in their bill paying service before that but am glad I finally did. One year there was a heck of a storm. It damaged fences, the roof and there were leaks in a bedroom and garage. It was declared a disaster area by the insurance company. Krystal coordinated all the various contractors getting repairs done while minimizing the inconvenience to the tenants. All the while keeping me informed of the progress. I've read some of the reviews here. One issue noted is the lack of inspections. My understanding was there would be an inspection every six months. I remember some repairs needing to be done after one or two inspections but don't remember receiving inspections regularly. I'm just guessing here but I think I wasn't given the inspections because everything seemed ok. I was just notified when something needed to be fixed. I also noted John Tiner's comment that the company manages over 1000 properties. That amazes me because every time I've had to call Krystal, I felt like my property was the only one she managed. That's the kind of customer service you'll rarely find these days. If there were an issue I could find fault with it would be their bookkeeping. There were two or three years in there where my statements were unintelligible. Granted I'm no CPA but the math just wasn't adding up. I had to call Krystal several times throughout those years for plain language explanations and sometimes even corrections. Even those contacts were professional and courteous. Since then something happened and the accounting became a lot more clear and without errors. After my long term tenant moved, John and Krystal met me at the property and we went over each room pretty much with a fine tooth comb. This is where their experience really became invaluable. John and Krystal explained repairs the tenant would be responsible for, repairs that fell under normal use and repairs I as the property owner should cover. There were even repairs they suggested I split the cost with the tenant. It wasn't a "let's stick the tenant with this" kind of scenario. I truly felt they were looking out for the tenant as well as me. My property sold in three days. If you're a property owner or prospective tenant, you couldn't do better than going with Tiner. I'm so glad I had them as my property manager. When you do call them, make sure you get Krystal to take care of you. You won't find a better property manager anywhere. I've since acquired several rental properties in another state. I hold my property manager to the high standards Krystal set. read more

RENTERS BEWARE...Do not rent from Tiners! I just finished my two year lease, vacated the rental home in better than pre-rental conditions, then come to find out they are billing me for over $1400 of my $2045 security deposit. They even charged me prorated rental despite me returning keys two week in advance. I tries several time to get a response, and finally all they could do it slam me with legal rental disclosures that forced me to given in. In the end, the renter's rights and security deposit are violated, money extorted, and unprofessional attitude makes me feel obligated to warn other potential renters about Tiner. read more

Renter Beware!!! Don't expect any deposit back from Tiner when you leave them. We rented from Tiner for just 1 year before relocating. It was a nice newer 2500 square foot home that we left just about as clean as when we moved in. We asked at final Walk through and was informed that it looks good. Charged $1200+ for one small tear in the lenolium that we caused moving in a fridge which we informed them of when we first moved in. The affect area in kitchen that was lenolium was about 10 x 10 with a 6x4 ft island in the middle. They said since it already had scrapes and scratched that we would go 50/50 on the replacement when we moved out. They did not come out to repair anything while we lived there. They kept telling us to call the owner and work with him. One, yes just one little bush was withering in the back yard but NOT dead when we moved. Tiner charged our deposit for a "buried" hose connection that they said was not working. Really...we caused that? Tiner charged us for the ceiling bulbs that were still working at walk through, but they decided to change them out and charge us anyways. We were charged for repainting the entire interior...After we had repainted using the left behind paint from the owner. The lady at walk through verified it was good to go. Tiner even charged us for replacement of ALL the springy door stops to ALL of the doors. None were bent, broken, or missing caps at the time of walk through. Tiner will get you for every little thing to keep your money. They are only nice as long as you check book is paying them. I do not recommend these people. I have never had such crooked management ever. Go to someone else for your own sake! read more

Not happy with Tiner Properties Management. I sent in my application for a particular listing and was denied based on an eviction on my credit. I spoke to Melissa on the phone explaining to her NO WAY-NOT THIS GUY...she didn't want to hear it so after twenty minutes pleading my case I decided to gather the necessary documents clearing up the issue and emailed her, she then responded that I didn't qualify because I didn't meet the 3x requirement income. Even after I offered to provide additional docs supporting my position she still refused to consider my application stating I didn't qualify for any Tiner properties. Well Well Well...it appears Tiner only is interested in cherry picking applicants instead of working with clients to assist them in their housing needs. Their more concerned about their precious 99% no eviction rate than providing good customer service and enriching themselves collecting application fees. I guess the negative reviews are justified. Don't use them...they are shady. read more

My fiancé and I applied for a rental property following a viewing and were informed that it takes 2-3 business days to process applications. After we completed our applications, we reached out to make sure they had received all the necessary documents and information and were again informed that it would be 2-3 days. This was on Tuesday. It's now Friday, and we hadn't heard anything from the company. We reached out via email and left a voicemail (you can't get an actual person on the phone) as we need a response and are on a tight timeline. We were now informed that they had not processed anything and need us to submit application fees because they didn't have the fee activated within the application. They spent this whole week neglecting our application even after we followed up to make sure everything was submitted and we communicated our timeline. If the way they have handled applications is any indication of how they manage properties, I would steer clear. They are inefficient, misleading in their communication, and unprofessional. read more

we have rented a house we love from tiner for about 5 years. we have a yearly inspection which has always been positive. first it was in august then july and then in june. our landlord is a very nice man who takes care of our issues. we are on a lease but last year we were never offered a lease. i do not know what was going on there. now in march we were told we were $50.00 a month owing on our lease which we never got. they also told us we we were behind in our rental insurance which i have been paying every since we lived here. our next rental inspection will be in april. i tried to to contact the office many times but no answer. how can you increase the rent and not notify anyone and offer no lease. they are telling me i owe 1595.50. i need some answers please. read more

I began using Tiner when they bought Asset Managers around 2007 and became my property management company. And, I only stopped using Tiner when they wanted to evict my tenant with cause and I did not. Tiner terminated our management contract in 2013 due to this difference of opinion regarding the Tenant and I do not have an issue with that. As far as the management of my rental was concerned I always found them to be both professional and responsive to both my and my tenants needs The only issue I had with Tiner is that their record keeping became somewhat unreliable over time. A couple of examples: (1) the 1099 I received for 2013 shows more rental income received than the sum of the monthly statements. (2) inconsistency in the statements between months. Of these only the 1099 remains unresolved. Except for the uncertainty of their bookkeeping I would give Tiner a higher rating. read more

I would like to compliment Amber Van Tassel for her extraordinarily gifted skills as the property manager for a house I leased through Tiner Properties. I could tell from my first contact with Amber that she was very efficient and professional and that it would be a pleasure to work with her - and it most definitely was. If I called her and left a message - my call would be returned within minutes. If I sent her an email - she would respond immediately. If there were any maintenance issues - they were handled very quickly, very professionally - and with a very high standard of excellence. Due to my profession I have rented and leased many, many apartments and homes across the United States and have interacted with many leasing agents, apartment managers and property managers - and as a whole I've never had any issues or problems and have been given good service. But with Amber - she set a new mark, a new standard of excellence - that I feel is very rare - and that is why I'm taking this time to bring attention to this - because it is both earned and deserved. My profession is in public relations and marketing and I encounter and interact with many people in many professions - and have for 30+ years - and every once in a while - I interact with rare individuals that are just so good at what they do - they stand out. Amber stands out. You are to be congratulated as, in Amber, you have a stellar employee that represents your company and your property owners in a most exceptional way - all while making the tenant feel valued, appreciated and important. Her diplomatic skills are second-to none. I wish both Amber and Tiner Properties continued success and I have a feeling that Amber will continue to "set-the-mark" and advance within your company. I wouldn't be surprised at all if she reached the top levels of your company - in fact, I would be surprised if she didn't! If my profession relocates me again to the Sacramento area - you can be assured that Amber will be the first person that I will call. read more

Horrible horrible horrible property management company. My business partner and I spent months looking at houses with this company, and finally applied for the Engle house that is still on the market here in Carmichael. After spending the money to apply, waiting, waiting some more, being told to wait for rental verification and then credit checks, our applications were denied because of a $600 credit owing to paypal that could have been paid that day, and I could have provided proof. I had no idea it was even on my credit, and otherwise my credit is golden. All other credit and income were golden. My issue is, why take us through all the ropes, make us wait until the rental verification comes through, and then tell us "No" because of the credit issue. Why not tell us no from the beginning, so we could have moved on? I even went to the office, physically presented myself to see what was taking so long, and they still threw me through the ropes. When I asked if we could pay the credit owing, the property managers response was "Well you could try and we could re-submit your application to the owner"? Like what? People don't have time to sit around for "what ifs". You as a property management company should know your own clients a little more and should know what applications they will deny outright instead of throwing your potential customers through all these loops and wasting their time and money! Rant over, DON'T USE TINER! THEY SUCK AND WILL WASTE YOUR TIME! read more

My husband (Marcus C) wrote a negative review, which John Tiner just responded to yesterday trying to justify their business practices. I created this Yelp account today just to post this review. THE FACTS: A small claims suit was awarded in our favor for the full amount of security deposit withheld plus court costs. We believe penalties should have been applied on top of this, but were not. John Tiner indicates because they were not, he believes that is proof Tiner acted properly and not unethically as my husband described. BACKGROUND: Tiner withheld just over half of our security deposit after we went through and thoroughly cleaned the property. They did not provide us an opportunity to resolve any issues they might have found, per a preliminary walk through requested and agreed to in writing. There were differing opinions presented in court about the circumstances of the walk through, but ultimately, per our tenants rights, we were not provided a list of items to address and opportunity to resolve them. Additional points were made and defended for other issues, but ultimately Court found in tenants favor. When the security deposit deductions were first withheld and a letter sent to us (tenant), we immediately disputed. Additional documentation and justification was requested and Tiner's response was only to cite portions of the tenant agreement. No further documentation was provided so we served a small claims suit. In the discovery process I requested addt'l information from the vendors Tiner used to perform cleaning and repair services they thought were necessary. Since it was our money they were spending, we wanted to understand what services exactly were performed and how they arrived at their charges (the deductions). Per a conversation with one of the vendors the day prior to the hearing, I learned Tiner had instructed the vendor not to provide any information to us. Tiner separately also advised that any records we had requested via subpoena would be provided to us the day of court. On the day of the hearing I was provided my first opportunity to review photos they claimed showed the condition of the property when we moved out. One picture caught my attention as not being current to the property while I was there. It was of the backyard and showed vegetation on a gazebo. When I moved in the vegetation was dead and out of our pocket we later replanted new vegetation. This photo showed the old vegetation, but very green and alive. I pointed out this timeframe concern to Krystal Tiner who was representing that day and she advised it was one of the photos she had on file that was prior to my tenancy and used to advertise the property when I moved in. She didn't know exactly when it was taken. There was not a lot of time to keep going through her evidence, and that photo alone wasn't exactly a huge deal, so I let it go. Unfortunately there were other similar details I didn't connect the dots on until after the hearing had concluded. What I call "the smoking gun" on this case and to me confirms Tiner's "unethical" behavior is a photo of one of the bathrooms. Tiner presented a handful of photos as evidence of the supposed poor and unclean condition we left the property in. One photo in particular was showing how dirty a glass shower door was, and Krystle Tiner commented to the judge on how much time was spent having to clean the glass door. The judge even directly looked at me and asked me to respond. Having only seen the photos just that morning and being extremely nervous having never been involved in any court process, I froze not having a response. I honestly couldn't speak to the condition of this glass door referenced in the photo. It was only afterwards did I realize I couldn't recall cleaning the glass shower door because there never was any glass shower doors while I resided there. In my move-in condition reports it was documented in several locations that there were holes in the bathroom wall from where there PREVIOUSLY was a glass shower door, but had been removed prior to my moving in. Also, when I moved in my first husband who was in end stage cancer had severe walking and balance issues. I specifically was seeking a property that had no glass doors or other features that would pose a safety risk to him before he ultimately passed. I know without any hesitation there was never a glass shower door in that property while I resided there. So, the fact that Tiner presented photo evidence taken from a prior tenancy and made a point to say how much time was spent cleaning this shower door because I failed to do so is an absolute lie. As a business, to present false evidence in court and accuse me in front of a judge is completely unethical (I think even illegal) and I have often debated on reporting Tiner to the Better Business Bureau for engaging in such practices. Had I made this connection in court, I am certain I would have been awarded full penalties. read more

I've had a great experience with Tiner Properties so far. They were on time for my showing and even let us see the property a second time before signing, so we could take some measurements and plan our layout. They have been very responsive by email and always friendly, enthusiastic and knowledgeable. I look forward to a great relationship with them. read more

I rented from Tiner in 2009-2010 (Jennifer Reading). I needed a short term lease, Tiner talked with the property owner and granted me just that. The annual inspection went great, Jenny Hughes was very respecful of my time and personal space. Susan Runkle was my propery Manager and always responded to me timely, professionally, and most importantly kindly. I really liked the online options that were available, especially making the application process expedited. Upon move out, I received a lovely thank you card especially thanking me for taking such great care of the property. It felt good to know Tiner appreciated me, and that even as busy as they are, they can still be personal enough to mail me such a lovely card. I also recieved my full deposit back and a very nice thank you letter and letter of reccomendation from the property owner himself! I am in the Market to rent again, and have already gone to Tiner first! I found just what Im looking for, and am looking forward to the possibility of renting from Tiner again! read more

John-first of all, you should get your facts straight. I attached ALL necessary documentation to the application when I submitted it at 7:00 am on Friday, 6/19/15. Then, to make sure you guys had received it I called AND emailed Sean-who reassured me that everything needed was received. Oh and fun fact, I requested a copy of my report, which I can do and BY LAW MUST be supplied. Instead of Sean replying and saying my refund and my report were on the way, he simply emailed "Your refund is on it's way, the property manager has your PayPal receipt." I have all email correspondence saved and am more than happy to share it. Hmmm...so my application wasn't processed? If so, I would like a copy. Also, Chelsea-not "someone"- told me Tuesday, 6/23/15, that payment for my application was not received. What I find interesting is the fact that the application link was posted on your website Friday morning. I asked Sean what the typical wait time is for an application to be processed and he informed me 2-3 days. Then around 10am Tuesday morning Josh gets a phone call (not even me-even though I submitted my application a day before him) saying someone else was selected. Sean also told me he would keep me up-to-date on the process, but nope. I received not one email or phone call. I had to find out through my boyfriend who was just as confused as I was since I literally emailed Sean back and forth about 17 times about this property. Sounds like your so-called business is just a way to scam people. From your reply to my previous post it "seems" you are an owner who knows what goes on in his business since you clearly misstated what happened, can't spell my name correctly-even though it's right here on Yelp, and then add salt to the wound by saying "you were considered against another applicant who was, unfortunately for you, stronger financially." Ha! You and your company have some serious ethical issues. Once again, I would like a copy of the report you ran on me AND my refund. You have my contact information. Feel free to call me to discuss these matters further. read more

I gave this place 1 star for answering the phone. That's about it. My husband and I found a house that we were interested in and I called to schedule an appointment to view. I explained to the girl that my husband worked late evenings and if we could please schedule a showing after 7 pm that week. It was Monday morning when I called. She said, "How about this Saturday?". I thought that was great and made an appointment for 3pm that weekend. I had driven by the home before and had gotten a little excited considering that we'd been looking in the area for awhile. It was in the perfect proximity of my children's schools. The week went by and Friday rolls around. My excitement had been building a little more each day to view the inside of the home. While out running errands, I decided to make a little drive to the property with my children, telling them about the appointment the next day and how this house might be the one. When we arrived, the sign had been removed, and there was a family in the process of moving in! I was shocked! I had barely made the appointment at the beginning of the week. My husband had changed his schedule to take Saturday afternoon off to come and view the property. I checked my call log in my phone, as well as my voice mail to see if someone had called to cancel the viewing. Not once! I understand that real estate is a first come first serve kind of business. I was quite disappointed that the home was already taken of course, but I was appalled at the unprofessionalism of Tiner properties not making contact with me. I had dealt with another property management company a week before and they had the decency to let me know if a home already had potential residents. They also followed up with phone calls to let me know the status so I would not waste my time. Bottom line: Tiner property management is rude and unprofessional! read more

Take plenty of pictures when you move in or they will ROB you of your security deposit when its time to move out. We were charged for things that didn't even exist in our rental and a few things that were just the way they were when we moved in. They charged us to replace the air filters when it was a reusable kind and I had cleaned it a day before we moved out. Then they charged us $400 for the lawn care, when we did not level out the hedges. They pretend to be friendly when they are just taking your rent but not when it comes to letting a lawn care company over charge at least 8X what they should because they are paying them with your hard earned money. Good luck getting someone to answer the phone at there office when you need something. Over the 2 years we where tenants I must have called there office 50 times and got a person to answer 3 times. BY THE WAY WHEN YOU MOVE OUT THEY TRY TO BRIBE YOU TO LEAVE A GOOD REVIEW ON YELP WITH A WHOPPING $5 GIFT CARD. SO DO NOT BELIEVE TOO MANY OF THESE "GOOD" REVIEWS. read more

We have very bad luck with this Tiner company. Everytime we see a house that we are interested in, they call us back and tell us that the house is already rented. On May 1st 2014, we saw another house which they showed us and today I took my application and fees to their office and asked the receptionist if the house is still available and she said yes. So, I gave my application with the fee and came home. Then within a half hour, she called us and told us the owner already gave the house somebody else. I mean really? Something is not right. So I recommend not going through this company. Nasreen Saleh. read more

I have worked with Tiner Property Management for over twenty years now. After cleaning carpets at hundreds of houses they manage, I can tell you they truly care about their clients' homes. Their goal is to make sure the properties they manage are kept in excellent condition. I have nothing but good things to say about them and I would highly recommend using the services they have to offer. They run a top notch business! read more

Our experience working with Tiner properties has been amazing! Our property manager is very professional, helpful, timely and the attention to everything has been extraordinary! Tiner Properties has made our move-in experience very enjoyable and we would recommend working with this company read more

In addition to using this company for many years I have also referred several people to them and have been extremely satisfied with their services. They are very careful in tenant placement and do an excellent job of rent collection and confirming that the property is being well maintained. Communication is second to none, not always my experience with other property managers. I highly recommend. read more

After my review, I was contacted by Tiner Properties. They wanted detailed information about my experience. I provided it and am pleased to say that it was reviewed as is evident from a thankful email I received weeks after writing this review. Tiner wanted me to know that they strive for a good tenant-management experience. They appeared appeciative of the information I provided. They're position is that they DO value tenant feedback and as such have reviewed my submittal and are committed to using the findings and result within the company for future property managers highlighting the importance of property inspection, cleansliness, and clearly identified costs associated with renting from Tiner. Though my experience I stand by, I am very pleased that they reached out to me to identify the issues so that they could in turn fix the problems for future tenants. Here's a company striving to remain ahead with customer service. read more

I was left very disappointed with Tiner Properties. I turned in an application for a home that had already been rented out but none of the staff had informed me of this. They were horrible about corresponding with me and I had to call them every day for a week and a half until I was told the truth. After dodging my phone calls and not responding to my messages, Pam agreed to take my call from the receptionist. She was apparently the only employee in the building that had any idea what was going on with the property and with my application (fees included). Tiner's homes all looked impressive, but their staff is extremely unprofessional and I strongly suggest looking into another property management firm before settling with this subpar organization. Refunding my $30 doesn't make up for the headaches and wasted time of me doing the work that they are paid to do. I wish I would have read some of these reviews BEFORE I turned in my application to them. read more

I registered with Yelp just to write a review of this management company. My husband and I were long term renters and after our experience with Tiner we decided we would rather purchase a home rather than be treated like second class citizens for another minute. From the moment we started looking at a property with Tiner we should have run the other way. They never return calls, do not tell you that you will be looking at a property with other potential renters (when we had this happen with other rental companies we were told ahead of time there would be others looking at same time as us), and basic over all poor costumer service. Thankfully we met the actual owner of the property who was so kind and gave me his cell number so if there were any issues I could contact him. My biggest complaint is their response and handling of a sewage issue we had at one of their properties we were renting. We had our sewage line back up into our bathrooms and had raw sewage all over our bathrooms and hall floor. When I spoke with our property manager about having the sewage cleaned especially since I have small children, including a baby, who should not be exposed to raw sewage she told me it was my problem and if I "owned a home I would have to deal with it" myself. When I told her it was a good thing I didn't own the home and this is why we rented she told me I was being rude. My husband and I are highly educated and could not believe the way we were being treated. I had my husband, who is an attorney, contact the property manager to let her know the legal responsibilities of a management company and we were told they would have a cleaning crew out right away. We have never been treated in such a condescending manner by a management company before when it came to basic home repairs. I have other stories regarding our time with Tiner but the sewage issue was the last/biggest straw. I am so grateful we now own and do not have to be treated like second class citizens any longer, this mindset is all because of our time with Tiner Property. read more

I've rented from Tiner for over the last 2+ years and can't say enough good things about them. Susan, Melissa, Jenny, and the rest of the crew are just great. They are very responsive to tenant requests and it's so easy to make rent payments online. If you're looking for a place to rent, definitely check them out, best in Sacramento. read more

Tiner treats you well while you are renting but once they know you are moving on, they will do anything to charge you and not return your deposit. Miserable company. Once out of their property, they are not responsive and act unprofessionally. It takes a massive effort to get your deposit back! Avoid this company at all costs. read more

Tiner Properties managed a home for me for 20 years. They coordinated repairs and maintenance and they do a fantastic job of selecting well qualified tenants. When the time was right to sell my property, John and Jenny did a great job of getting the home marketed and sold for us. This sale was challenging but the communication and collaboration I received from them throughout the process was excellent. read more

I lived at a Tiner managed home from 2009-2010, and was extremely happy with their service and business practices. The whole process was very efficient and proffessional. I find it rare to be treated with such fairness and integrity. Thank you for providing me with that type of service. I always felt that you were representing both the owner and the tenant and that is something I have not experienced in years. I have been in the apartment management industry for years, and I know from first hand experience how often we fail to give great customer service. You give me hope that people can and do know what is right and how to treat each other. read more

Jenny Hughes helped us buy a duplex as is and was very helpful, communicative, and knowledgeable during the entire process. Her support, advice, and encouragement were great. Everything was clear and done in a timely fashion. Also, using electronic document signing was super convenient (Docusign). read more

I lived in a Tiner property for 4 years. I signed for another year lease. After one month of the lease they served me a 60 day notice. They wanted to sell the property..not only did they break contract but kept my $1,000 deposit and now charging me for time that i didnt live there and interest!! BEWARE...THIS IS ONE SHADY COMPANY!! We, as tenants have rights. I am going to the court house tomorrow!! read more

I have loved working with Tiner! The process was very quick and I was approved for the home within a week. They worked with me on a move in date that worked well for me. Anytime I reach out by email I receive a quick response back. I had a concern about the stove not working and within an hour received an email back and within 2 hours had the repair man call and schedule to come out. They are all so kind and friendly and I cannot imagine going through anyone else. I would definitely recommend them to any of my friends and family. read more

This is a great rental company. All the staff that I've come into contact with are very friendly and helpful. If I ever have a problem or concern the staff is fast to help and reply to my emails and phone calls. I would recommend this company to anyone that was looking for a great rental company. read more

I had a great experience with Tiner Properties during my lease. Quick responses, Professional people, and easy clear processes. I would definitely rent again through this company and suggest to family and friends. read more

We have some rental property that has been managed by Tiner Properties for a few years. We recently experienced our first change of tenant - and we were very impressed with how quickly all cleaning/repair issues were addressed and a new tenant moved in. Our property was vacant only a few days. We're happy. read more

Known Mr. Tiner for a few years now and recently became a customer. They seem responsive and knowledgeable about the business and worked hard to get reliable tenants into my rental. And even recommended that I make minimum improvements to the home to bring it up to specs and to attract reliable renters. I can definitely recommend them. They seem diligent. read more

We had some issues but John Tiner was very responsive and professional, he rsolved our issues to our satisfaction.

Everyone there is very professional and has helped us rent a new home. Very satisfied with the service and looking forward to a continued engagement with them. read more

My home appears in the rental ads for this company and says it will be available 1/26/16. Pictures and description are taken from a composite of condos in the area. Tiner is obviously unscrupulous in putting properties on the market just to pull in possible clients. I am incensed and will see what I can do to be a thorn in their side. Any suggestions? read more

I have been in my leased condo for a year and a half, and when ever I have needed something taken care of Susan Runkle was right on it, no matter how small of a job. Thank you for making my rental experience a positive one! read more

They deserve zero stars, but that's not an option. Lets start off with how bad their customer service is. They are never in the office and on the off chance that you actually get a hold of the secretary see is utterly useless. You leave a message and it never gets returned. Just a horrible company to deal with when you are seriously looking for a place to live. read more

I rented a property through Tiner for 3 and a half years. I never had problems while I was living in the home but the minute I moved out they wanted my whole security deposit as well as charge me unreasonable amounts for additional cleaning. They first sent me a letter with pending invoices and estimated I owe them an additional $800+ on top of my $1200 deposit I gave when I moved in. After I wrote them a letter back going over the ridiculous charges of anything and everything they could possibly think of charging me they sent me an updated letter now only requesting $186 to pay them. I still did not agree with this for I did not leave the home in a horrible manner. It should not cost more than $1200 I have already paid in the security deposit to clean the property. I sent them another letter disputing yard cleanup which included trees being trimmed. Tenants are not responsible for tree clean up. They never responded after that and a few months ago I received a collection notice from Marathon Services now saying that I owe $210. I then responded via letter to Marathon and Tiner. Tiner refused to work with me and make this fair. Instead they told me to take it up with Marathon Services. This property management is a joke and I have made sure to spread the word to every friend and family member I know so that they are not treated unfairly as well, and now I am letting you all know. read more