It is with great pleasure that I share my experience with the KMA Dental team. Amazing…read moreprofessionals and caring people! I needed extensive work and Dr Kobilov's artistry and dedication, seamlessly supported by his hard working team put a smile on my face again. Best experience so far, after many not so pleasant. Dr K's gentle approach and concern for my comfort as well as his eye for details were just a few of the factors that contributed to this. Highly recommend them and wish them good luck! Thank you KMA Dental!!

Dr. Kobilov expelled my family from his clinic's patients list. He even cancelled all existing…read moreappointments for my family member. Sounds non-professional and rude (especially if they claim themselves "friendly" on their website's homepage)? Well, this was how this dentist found appropriate to pay back to me. I was asking the clinic some inconvenient questions. It was just me, not my family members, but the dentist found appropriate to punish innocent people. Dr. Kobilov's choice of punishment might appear right for those who believe that some dentists are saint people who never make mistakes and therefore should never be questioned or criticized. My fault. I should have learned to behave better in this clinic. I made a lot of sins. Here they are: I allowed myself to ask the clinic questions that were related to their billing errors (duplicate billing/overcharging). I brought a third professional opinion into our discussion with the clinic, and this third opinion was not in favor for quality of work and billing at KMA Dental. I was not happy with the fact that Dr. Kobilov could unilaterally change appointment time and did not even bother himself about giving a call in advance in order to discuss with the patient whether this was acceptable or not. (This seems pretty disrespectful, especially if you read on the clinic's website or Google Reviews pages about their "friends and family" style or "respectful communication" practices). Going back to last treatment episode in this clinic I did not like that Dr. Kobiliv made anesthetic shot without patient's permission. Unfortunately, the above mentioned episodes happened in May of 2023 were not the first cases of disappointment with KMA Dental. Well, it is clear by now that Dr. Kobilov never appreciated honest and trustful discussion. No wonder he called our recent email communication around real issues as "condescending", "insulting" and "harassing" (read their Google Reviews response to my review). Summarizing this long review, I personally believe that patients do have rights to ask questions on treatment qualities, amounts billed, office ethics towards patients, and etc. but maybe I am exaggerating something. Anyway, if you are okay with any amounts billed; if you are fine with duplicate billing; if you are not mentioning second opinion in this office; if it is acceptable for you that the clinic can change your appointment time without asking your opinion; and if you never argue with this dentist at all you are probably guaranteed to be happy with their service.

As a new patient with Gardiners Dental, I was impressed by the staff's enthusiasm, professionalism,…read moreand eagerness. I felt comfortable, impressed by how clean and beautiful the decorum. So pleased and glad to be a patient/client with this dental clinic.

I would strongly recommend anyone looking for a dentist. The dentist and staff is great and always…read moremakes me feel comfortable.

Definitely the best dentist in Napanee. I was looking for a dentist near me for a dental emergency…read moreand just came across this dental clinic. Everyone was nice and friendly. I recommend this dental clinic to everyone.

I have been going to them for awhile. Been to many a dentist, they have gone above and beyond…read morefor me. Front desk is very kind and helpful. The dentist is kind and professional if you have any concerns or questions he takes his time and answers them, the hygienist's take their time and also answer your questions. Like said nice all around . I highly recommend them if your afraid they will calm you. Thank you . Isabel G

Just had a Cleaning done by Morgan, and I must say I have never had one done like that before…read more Great Job Morgan ... Thank-you Cam Beerling..

So 5 stars for a dentist might seem strange, but I dread dental visits and despite this, I love…read moregoing to see the folks at Dr. Morison's. These guys tell you right up front they are more about client service than maximizing revenues, and you can tell, because they really show they care. For instance, Dr. Morison takes the time to meet each patient personally before you ever sit down in a dental chair. Another example - they give you options and do a fantastic job explaining all of what's going on with your teeth in much more detail than any other dentist has ever given me. Perhaps that's too much info for some people, but I'm a fan of information overload when it comes to my own health. If you are looking for a new dentist, I would highly recommend checking this one out.

Nothing but good things to say about Dr. Morison's team. Straight talk, warm and friendly.read more

I received an email inviting me to get my eyes checked as 18 months had elapsed from my previous…read moreappointment. I made the appointment but when I arrived for it I was informed that the email was sent by mistake a week early and I was not eligible for OHIP coverage (I'm over 65). There was absolutely no effort made to compensate me for my trouble, rather i was told that I could re-schedule a week later. I sent a complaint to the parent company Luxotica, but was given a run-around and directed to a non-functioning complaint form. This used to be a good place to go, but in my opinion the customer service has gone downhill. I will be looking for a local optometrist that is not part of a huge multinational enterprise.

Have been a loyal customer at the store since it open in downtown Kingston and have been seeing…read moreStephanie at this location since she started there. Have always had nothing but the highest respect for her professionalism and quality service, and she never hesitates to make any minor adjustments that are needed to my glasses to keep them in tiptop shape in terms of fit and comfort

Despite anything, I considered and still consider Dr. Kobilov not a bad dentist. In addition to…read morethis feature he used to have nice, customer-oriented KMA clinic. His former capability to find a good balance between readiness to help customers paying out of pocket and obvious necessity to make a profit has been appreciated a lot. It was sad to observe that over the years the business priority became the only one at the table... While I decided in 2022 to no longer satisfy the clinic's insatiable financial appetites, my family kept going to KMA Dental. Unfortunately, a "cup of patience became overflowed" recently when in unrestrained pursuit of profit the clinic charged $570 for two fillings (procedure code 23322). The price corresponded with the ODA Schedule of fees, but the problem was that it was hard to imagine that someone could do two complicated 23322 fillings just within 38 minutes, including the time for anesthesia/freezing. I have carefully examined a lot of information including a third party dental expert opinion and learned that a single 23322 procedure required at least 20-30 minutes. This research brought me grounds for questioning Dr. Kobilov's office on whether there was a mistake and whether this was a single 23322 procedure or two different, simpler and less time-consuming ones. It also should be noted that the $570 amount was not discussed in advance. Before the treatment the doctor told that he had time for one tooth and one filling this day, so two teeth and two 23322 procedures on the bill became a first surprise even before I started to research on what the 23322 procedure was about. It also should be noted that Dr. Kobilov didn't ask and did not receive the patient permission for anesthesia that he did. I don't know whether this anesthesia was aimed to make the patient not feel how many and what kind of fillings were really done or not, but situation when you do not discuss such important details with your patient is not normal. In addition, I do not believe it is ethically correct that Dr. Kobilov feels okay to change patient appointment time without even discussing this change with a patient. No surprise that I have started to express appropriate questions in regards to all these misunderstandings happened in May of 2023. This is normal when you have concerns and want to address them, isn't it? Well, the office called my concerns "condescending", "insulting" and "harassing". Although it was me only who was posing inconvenient questions to the office, Dr. Kobilov made all my family members a hostage of his anger by dismissing them from the clinic's patients list. Decide yourself how nice or professional this action was. Honestly, I do not think you might have any problems with this clinic as long as you ready to pay as much as they ask, ignore customer-unfriendly episodes, and never bother them with potentially inconvenient questions. Good luck!

I'm always so relieved to find a great dentist. I have been to Dr. Kobilov many times in the past…read morefew years for a number of involved procedures such as root canal, extraction, implants etc, things I hadn't had done before, and was nervous about. He has such skill, and he and his staff are so caring, so quick to ensure you remain relaxed and comfortable in the chair. I also see his skill in how quickly and comfortably I recover from these procedures. My 86-year-old mum and my daughters also go him and are equally pleased. I highly recommend KMA Dental and Dr. Kobilov!

The staff and Denturist Tyler Ballantyne were very professional, friendly and welcoming to me. The…read moreservice and quality of work was exceptional and I was very satisfied with the results and care provided to me by this wonderful team. I would highly recommend this clinic.