I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

If I could give 10 stars I would! I am truly speechless at…read morethe craftsmanship, quality and perfection this business delivers. The husband and wife are honest and beautiful people. I brought a ring that my grandmother gave me 30 years ago which sadly got damaged about 5-6 years ago, I hadn't gotten round to fixing it and had taken it to a couple of places for quotes which seemed overpriced. I was diagnosed with cancer 8 months ago and made a vow to get my ring fixed as it holds very sentimental value to me I seen reviews on Avianti and thought I'll give it a try and I was not disappointed. The owner made my ring look like brand new again and I am beyond grateful Finally I have found an excellent jeweler that I can trust Thank you so much

Excellent work on a few different things we needed both watches and jewelry and extremely friendly…read moreand helpful. We definitely would highly recommend and we will use them again.

The artisan's understood what I wanted and told me if the changes were realistic. I appreciated the…read morehonesty. The deposit rates were reasonable. I will us them in future.

An An Jewelers, the booth in the back left corner, is wonderful! It's run by two sisters, we worked…read morewith Ana to get my wedding band custom made and to buy my (now) husband's wedding band. She connected us with the repair shop in the back to have my wedding band made, the guys back there are wonderful and they did an incredible job! We came back a few times so they could make sure the mold fit and it really does fit perfectly and is exactly what I wanted. My husband absolutely loves his wedding band, too and they were such a pleasure to work with!

My experience at Bhindi Jewelers was exceptional as usual, thanks to Ricky of course. From start to…read morefinish, he provided outstanding service, professionalism, and expert guidance while helping me select the perfect timepiece

Scott is amazing, and dare I say, my hero!…read more Scott was very insightful and helpful with my first ever Rolex purchase. He made the process very fun and easy. I'm really excited to build my collection and have no reason to look elsewhere!

I had an excellent experience at Benjamin & Co getting my engagement ring resized. Christine was so…read morekind, helpful, and understanding. I was pretty nervous to get my engagement ring resized for the first time but I really trusted this company! Christine reassured me that the same ring would be returned to me in a few days and that I wouldn't be able to tell where it was resized. My ring came back perfectly without any marks or imperfections. I really trust Benjamin & Co and I hope you go there next time you need a ring resized. I might be back with my wedding band! Also other jewelry shops have told me my incorrect ring size, but after visiting Benjamin & Co my ring fits perfectly. I wouldn't go anywhere else! Definitely recommend! Fair prices, wonderful experience, and trustworthy!

So happy with our entire Benjamin & Co experience! Came here to resize my wedding bands that are a…read morefamily heirloom so I was nervous about someone holding on to them and performing work on them. My fiancé also needed to get his ring. We are sooo happy we went here because the outcome was PERFECT! Family owned, small store on Honolulu. We emailed and got a response for an appointment just a few days later. We showed up for our appointment and everything was extremely clean and Christine wiped down the counter before we stepped up which was thoughtful and careful in the times of COVID. Overall we are obsessed with the quality of the work and customer service here. Christine kept in touch via text and was very flexible for our pick up dates/times. We will be regulars for all of our jewelry needs here!

Great customer service! The young gentleman who assisted was very helpful and knowledgeable. Wide…read moreselection of stunning pieces and very reasonable prices that match the quality! Also polished my own jewelry here, they made it look like brand new.

The best jewelry store. Endless selection of the highest quality gold and diamonds. I've been a…read morecustomer for many years. They have the best prices. You are guaranteed to be more than happy with your experience here. Thank you to Nancy's jewelry!

this is the best store in town , grate quality jewelry , best selection and best price .....Manual…read morethe owner is very knowledgeable about his work and ver friendly , i bought a 21 k gold neckless and he test the gold and answer all my questions so i way very happy and more important confident with my purchase knowing i got the best quality and price ...... so shop the rest and come to the best Bidrussian JewRory Sarkis K

I appreciated Manail's clear, caring, professional appraisal of my antique diamond and ruby ring…read more He knows what he is talking about and answered my questions simply and didn't try and embellish anything. He has the tools to make the appraisal. I was so happy to have confirmation that my ring was the real deal. Yay! I can recommend Manail for jewelry appraisals! It was a very nice experience.

Love their custom work and attention to details and my preferences…read more Everyone is friendly and helpful, and the store is fun to browse.

If I could give this place 0 stars, I absolutely would. We all work hard to earn money, but…read moremisleading customers and ruining their belongings is unacceptable. I trusted them to repair my kids' gold chains, and instead, they permanently damaged them. I can't use them anymore. They charged $100 just to roughly solder the broken ends, and the areas they worked on were left black,they didn't even bother to polish them. This is not professional work. What upset me the most is that instead of taking responsibility, apologizing, or offering a refund, they told me to go buy a stronger chain. That response says everything. Please be careful and avoid this place.